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“lovely Hotel, fab location” 5 of 5 stars
Review of The Arch London

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The Arch London
Ranked #25 of 1,072 Hotels in London
Certificate of Excellence
linton
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“lovely Hotel, fab location”
5 of 5 stars Reviewed January 12, 2013

I wanted something a little special, as me and my hubby were celebrating an anniversary. The hotel is in a great location, just a 5 minute walk away from Oxford Street and nearest Tube station. It is the quieter end of Cuberland Place which is ideal, we left our window open at night as we prefered this to using the air conditioning, Im a light sleeper and couldnt believe I was sleeping in the middle of the city, wasnt disturbed once by noise, our room did look over the back of the hotel though, so this may have made a little difference.
Our room was nicely decorated the bathroom was beautiful, watching tv whilst having bath was a treat.
We had a nice surprise on our anniversary a plate of strawberries covered in chocolate was waitng for us in our room a lovely thought.
Breakfast was top notch, my husband sampled a different egg dish every morning....extra to pay but was top quality and he enjoyed them all.
All the staff were very professional, but above all very friendly which we sometimes find lacking in other 5* hotels.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Cheryl M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Cheryl

How fabulous to know you felt that our staff are above all friendly which I agree can be lacking in many hotel not only 5 star properties.

See you both see we hope.

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (248)
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Lincoln, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 7, 2013

This was our first stay at The Arch but we would love to return. We wanted somewhere special for a city break between Christmas and New Year and this hotel was both luxurious and friendly. There were lots of special touches like the nespresso coffee, free soft drinks and a tv at the end of the bath plus lovely breakfasts and helpful, friendly staff.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank KiltieMac46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Dear Guest

A perfect stay for the best time of the year, what better to relax and get away for a few days at Xmas and New Year. All of The Arch London team wish you all the best in 2013.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

Absolutely stunning hotel with the most incredible rooms. The beds are very confortable and the room temperature can be controlled and works well!

The best hotel shower I have ever experienced.

The restaurant is wonderful. We had dinner there and I had a fish pie which was to die for after a long flight. Breakfast is classy and fantastic!

This really is one of the best city hotels I have ever stayed in.

The only negative was the room service did not clean the nespresso machine utensils one morning.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank thegants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Dear Guest

Your comments were so very well received by our whole team so thank you for your review. To know that you felt we are the best hotel in London makes us all feel proud. Can I apologise for the small niggle of not replacing your coffee utensils.

On behalf of all the team at The Arch London a very warm thanks and we all hope to see you soon.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 5, 2013

This hotel is an absolute gem , its small enough to offer personal service but in a fantastic location with all you could need at hand . Cant recommend it enough although we dont want it to get too popular so we cant get a room when we need to !!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, January 30, 2013
Dear Guest

Super, we are all glad to read that you think we are a gem of the hotel.

See you soon at The Arch London.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alderley Edge, United Kingdom
Level Contributor
87 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed January 5, 2013

What a fantastic please to stay, great service and warm friendly and helpful welcome, great food in Hunter Restarant & Bar, great location and now my preffered residence whilst in London.
Started stayong here earleir this year after staying at MyHotel Bloomsbury for the past 8 years, initially was worried about moving to stay at the other end of town but what a great decision I made, strongly reccomend visiting The Arch.

Room Tip: Worth Trying out one of the beautiful suites
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, January 30, 2013
Dear Michael

Thank you for your review and for staying with us at The Arch London. You are such a loyal client and it is wonderful to have you with The Arch London.

Looking forward to seeing you soon.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed January 4, 2013

Received a special promotion on The Arch and as I was planning a trip to London it tied in nicely. Hotel in a great central location but far enough away from Oxford Street to be peaceful. The staff were very good from the initial check-in until the time we left. The room was well appointed and very clean plus all the soft drinks in the mini-bar were free with the exception of the Red Bull for some reason but as I cannot stand the stuff it was no hardship for me. The quality of the continental breakfast again was good and the waiting staff prompt and attentive. Really one of the best hotels in it's class that I've ever stayed in.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank misterteegold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, January 30, 2013
Dear Guest

To state we are excellent and that you felt your stay was the best in our class is wonderful to read. We do charge for the Red Bull but we provide so many other complimentary inclusions such as Wifi, Soft Drink Mini Bar & Movies this should balance out the few rooms charges that we offer.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 4, 2013

It's not a bad place to stay given the close proximity to Oxford Street and the Marble Arch Tube but it could do a bit better with their pricing... The rooms are well furnished and has all the amenities you would expect at a 5 Star hotel

  • Stayed December 2012
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank quikwhitefox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, January 30, 2013
Dear Guest

Not bad is just not good in our view. We strive to be the best in terms of service and our offering and I hope that you would choose to return in the future so we can change your view of us.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Arch London

Property: The Arch London
Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in London
#12 Romantic Hotel in London
#14 Family Hotel in London
#25 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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Also Known As:
The Arch London Hotel London
The Arch London England

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