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“A Great Break”

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Park Grand London Paddington
Ranked #360 of 1,077 Hotels in London
Reviewed May 3, 2011

We loved the hotel and the staff were both friendly and helpful. The hotel is situated 5 minutes walk from Paddington station and is therefore very convenient. The hotel is fairly small and boutique in style, very elegant and offering all mod cons such as free internet access and flat screen televisions. We prefer smaller more intimate hotels which have their own individual character and this hotel did not disappoint. It was old in character but right up to date with its facilities and the comfort afforded by our room. Flowers and fruit in the room are a lovely touch and reflect the staff's attitude that nothing is too much trouble. We would highly recommend this hotel for its rooms, facilities and extremely helpful and polite staff. Thank you!

Room Tip: We had a Junior Suite, which was excellent.
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  • Stayed: April 2011, traveled as a couple
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Thank 190745Jules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Manager at Park Grand London Paddington, responded to this reviewResponded May 5, 2011

Dear Guest,
Thank you very much for taking out your valuable time for writing lovely comment with regards to your stay with us. it encourages us to provide and strive for the best service to all our guests.i have already shared your valuable feedback with my team members. we hope that you will visit us soon and give us the chance once again to serve you in near future. regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,380 - 2,386 of 2,907 reviews

Reviewed April 30, 2011

booked this hotel on the internet, the room was 'classed' as a 'delux' double room. we booked it for two nights. when booking i believed we were getting a good deal as it was a delux room for a good price.
on entering the room that we had booked alarm bells started ringing first of all when i went in to the bathroom. it was basically a disabled wet room with a sink that you had to practically kneel down to your brush teeth, couldnt even wash face in it or fill up kettle as it was so small and everytime we turned on the tap we just got soaked with water as the sink was too small for the tap.
then when looking closer around the room i didnt notice anything 'delux' about it.
on our last nights stay an american family came to stay there and she had also booked a supposed delux double room, in the end the family left and went to another hotel.
in the morning i went to the reception to hand in the key card and i asked the foreign receptionist (no one there spoke good english) if the room was delux, she ignored me twice and then eventually said they do not have delux rooms. i said well i think your internet description needs sorting out and she couldnt of cared less. i would not stop at this hotel chain and i will be writing a stern complaint letter to the manger of this frankly rubbish chain of hotels (shaftesbury hotels).

Room Tip: do not bother wasting your money!!!!!
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  • Stayed: April 2011, traveled as a couple
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2  Thank mooWarwickshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Manager at Park Grand London Paddington, responded to this reviewResponded May 1, 2011

Dear Guest,

Your feedback is very much appreciated and I can assure you that my staff and I use this information to do everything possible to create an enjoyable experience for each of our guests. I am sorry to know that your experience of staying with us was not a good one.

As we have learnt from this experience and from your feedback i would really appreciate if you could give us another chance to change your experience to a good one. We are sure we will exceed your expectation in your next stay with us.

Please give us this second chance to show that we really care for all our guests at the Park Grand London Paddington.

Once again, please accept our sincere apologies and we hope to have the pleasure of welcoming you back in the near Future. Perhaps you would be kind enough to write to me on nitish@shaftesburyhotels.com, in advance of your reservation in order that I can personally ensure your stay is Satisfactory in every respect.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2011

Can't fault the service or hotel. The staff were really friendly and helpful, the location was superb, a good area. The bathroom was good size, and the room was immaculately clean. Breakfast self service continental but fine. For value for money,can't fault. Look forward to returning soonthat was matter

  • Stayed: March 2011, traveled on business
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Thank jadhav22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Manager at Park Grand London Paddington, responded to this reviewResponded April 25, 2011

Dear Guest,
Thank you very much for taking out your valuable time for writing lovely comment with regards to your stay with us. it encourages us to provide and strive for the best service to all our guests.i have already shared your valuable feedback with my team members. we hope that you will visit us soon and give us the chance once again to serve you in near future. regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2011

Had a great stay at the Park Grand! Great service, even got moved to a room with a bath after an email explaining that I had injured my knee and as such would appreciate being able to soak it after a long day in London. The concierge emailed back promptly to say this had been arranged. Friendly staff, very efficient. Didn't make it down to breakfast but IT IS INCLUDED IN ROOM PRICE so often worth booking direct with hotel as I found for just £4 more than the price quoted on a comparison website I got breakfast for the two of us. Rooms are small but very well organised, looked like a boat cabin as the walls are all dark wood with pop-out wardrobes and desk etc. Bathrooms lovely and all very clean. I've stayed at my fair share of 4* London hotels and none have been as good value as the Park Grand if you are looking for a nice place to base yourself in the city during a short break.

Room Tip: Book direct as was £5 more to inc breakfast
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  • Stayed: April 2011, traveled as a couple
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Thank rhys2830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Manager at Park Grand London Paddington, responded to this reviewResponded April 25, 2011

Dear Guest,
Thank you very much for taking out your valuable time for writing lovely comment with regards to your stay with us. it encourages us to provide and strive for the best service to all our guests.i have already shared your valuable feedback with my team members. we hope that you will visit us soon and give us the chance once again to serve you in near future. regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2011

We booked this hotel after trawling through hundreds on various websites... We decided to book this hotel and it did not disappoint. The location is ideal in-between the hustle and bustle of the city and the laid back feel of notting hill. The breakfast is v much value for money with a good choice of hot and cold traditional and continental breakfasts. The rooms were v modern and on trend but some may struggle with the size in particular the size of the bathroom. They have made v good use with the space but the wetroom style bathroom would have worked better if the curtain for the shower touched the floor- water would get underneath and soak toilet paper etc. All in All v impressed!

Sam & Hayley

  • Stayed: April 2011
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Thank Sammhinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Manager at Park Grand London Paddington, responded to this reviewResponded April 28, 2011

Dear Guest,
Thank you very much for taking out your valuable time for writing lovely comment with regards to your stay with us. it encourages us to provide and strive for the best service to all our guests.i have already shared your valuable feedback with my team members. we hope that you will visit us soon and give us the chance once again to serve you in near future. regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2011

We booked a night at this hotel direct via the Shaftesbury Hotels website. On arrival the receptionist took payment straight away (alarm bells started ringing - did we look that dodgy) and told us we'd been upgraded and were staying at "another part" of the hotel down the street. We walked down the road 100m to the Best Western Shaftesbury Premier London Paddington - obviously not part of the Park Grand. Apparently another "4" star hotel. I'm not a fan of Best Western but not wanting to go hunting for another hotel so we decided to give it a try. The receptionist checked us in again and told me we had one room in the hotel and another one across the street in another building. Not acceptable. So we were then "upgraded" to two rooms in the same building. My son's room was fine - ours didn't have any hot water, the tv didn't work, nor did the kettle. I'm not usually one to complain - but come on - this is supposed to be a 4 star hotel! I must say the hotel staff were helpful and did move us to another room. But would I stay there again - no.

  • Stayed: April 2011, traveled with family
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Thank CornishCrusader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Manager at Park Grand London Paddington, responded to this reviewResponded April 14, 2011

Thank you very much for making booking with us at Shaftesbury Hotels. Your feedback is very much appreciated and I am sorry that due to unforeseen situation we have to move you to one of our sister properties in next block. we can assure you this was one off case and once again please accept my sincere apologies for the inconvenience caused to you.

I would really appreciate if you could give us another chance to change your experience to a good one. We are sure we will exceed your expectation in your next stay with us. Please give us this second chance to show that we really care for all our guests at the Park Grand London Paddington.

we hope to have the pleasure of welcoming you back in the near Future. Perhaps you would be kind enough to write to me on nitish@shaftesburyhotels.com, in advance of your reservation in order that I can personally ensure your stay is Satisfactory in every respect.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2011

We stayed in the Park Grand on Sat 9th April for one night.
Room was available, even though we arrived just before check in time & we even got ourselves upgraded for free. This was a surprise as I booked about 4 days before!
Hotel is clean, quiet & well located for Paddington Station.
Rooms are clean, bathroom was a bit small but for one night it was not a problem.
Would stay here again!

  • Stayed: April 2011
    • Value
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    • Rooms
    • Cleanliness
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Thank Sallieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Manager at Park Grand London Paddington, responded to this reviewResponded April 16, 2011

Dear Guest,
Thank you very much for taking out your valuable time for writing lovely comment with regards to your stay with us. it encourages us to provide and strive for the best service to all our guests.i have already shared your valuable feedback with my team members. we hope that you will visit us soon and give us the chance once again to serve you in near future. regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Paddington

Address: 1 Queens Gardens | Bayswater, London W2 3BA, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#221 Business Hotel in London
#248 Luxury Hotel in London
#345 Romantic Hotel in London
Price Range: $107 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Paddington 4*
Number of rooms: 157
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Also Known As:
Park Grand London Paddington Hotel London
Park Grand London Paddington England

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