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“Mediocre food, sloppy management, shocking customer treatment”
Review of The Northcote

The Northcote
Ranked #10,212 of 24,121 Restaurants in London
Price range: $1 - $21
More restaurant details
Restaurant details
Dining options: Reservations
Description: At The Northcote we have it all, craft beer & wine tastings, sport, comfort food to daily specials & bespoke events in our fabulous Common Room at most ideal location.
Reviewed October 14, 2013

I have been to this pub three times and the staff have managed to outdo themselves in providing a worse experience each time.
The first time, I went with a friend for a drink. From the outside it looked interesting although even the experience of entering was made harder than necessary by the surly bouncer at the door.
There was nothing particularly wrong the first time other than we waited ages at the bar for service, and then the bar staff got the order wrong and refused to change it. Not great service, we thought, but sometimes that happens and maybe it was a one off.
The second time I went with my girlfriend and her friend and decided to order food. The waitress was nice enough taking the order, although she seemed quite new. The menu is standard gastro-pub fare but given the prices on the menu you would be expecting reasonable quality.
The roast which our friend ordered was poorly prepared, even the relatively straightforward potatoes and vegetables were overdone and lukewarm. The burger I ordered was no better, gristly which didn't indicate great ingredients and the fries were cold. Clearly they had been standing there for some time. Although the waitress listened to our feedback, she said there wasn't much she could do, and to be fair it was unlikely to have been her fault.
The third visit, the Northcote really surpassed even its groundbreaking standards of customer service. I was there for a drink with a friend and my girlfriend again. Whilst I was queuing for a drink my friend was seeing if he could find some seats for us. One of the bouncers then approached him with the remarkable line "management would like you to leave". When asked for an explanation, he was hauled outside where the same line was repeated. He was told he could "write a letter to management" if he wanted but not speak to anyone. Let's not kid ourselves what "management" would do with such a letter.
It is hard to imagine what could have justified this shocking treatment of a customer who was not bothering anyone. Apart from ethnicity, there was nothing obvious to distinguish him from the other clientele, so it is hard to see why he was singled out.
What is clear however is that management enjoy playing God with their customers and care little about what this means for their reputation.
The pub looks interesting enough on the outside, but under the veneer it has an unpleasant side and is poorly managed. Businesses that don't value their customers generally fail and on that score this one certainly deserves to.
Fortunately there are some pretty decent alternatives on the Northcote road, such as the Bank for drinks and a decent vibe or the Bolingbroke for excellent gastro food to name just two, so you won't have to look far.

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Thank O_N2012196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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62 - 66 of 75 reviews

Reviewed September 29, 2013

the northcote is the first stop for a few drinks on our way up the northcote road for our monthly pub crawl,it has good beers and very good wines,we did not eat but the menu looks good,the staff are friendly and always a friendly crowd,we get there early 5ish by 6oc it gets quite busy inside and has little front area with a few tables with outside heating,well worth a visit.

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Thank jamesthewedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

Good atmosphere. Popular with the locals. Always a good sign. Plenty of tables and a good outdoor area.

Thank JumbleJones1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2013

Good selection of drinks and a decent lunchtime menu. Comfortable seating and you don't get that feeling of crowding with everyone sitting on top of each other.

Thank SallyC100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

Went to this place for the first time in May to meet friends for after work drinks. Arrived at 5pm and got a table, ordered some food and drinks and settled for the night. It got really busy by 6.30pm and the atmosphere was lively with a nice crowd. If you can get table service your on to a winner as the bar gets pretty backed up and you'll be waiting a while. We all had the burgers which were pretty good as far as pub food goes. Happy to go back some time.

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Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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