I stayed in the hotel Maitrise in London for four nights. I arrived from the US at about 10:30 in the morning. I asked whether I could have access to my room. I was told that it was the hotel policy that access not be allowed until 2 PM, unless I was willing to pay 40 pounds more. I of course refused, left, and did not return until the evening. At that time, the people on the desk had changed. I asked about this so called 'policy', and was told there was no such policy. I requested that they inform the morning desk clerk.
In general, the staff was unhelpful and, in the case of one person, completely either misinformed or untruthful.
On the plus side, the rooms were clean.
- Official Description (provided by the hotel):
- BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more less
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- Also Known As:
- Best Western Maitrise Hotel London, England