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Best Western Maitrise Hotel
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Reviews (1,063)
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593 - 598 of 1,063 reviews
Reviewed September 2, 2013

Its quite chic looking, Chinese chandeliers for $100 posturing as the real thing, no staff to speak of, The internet speed will take you back to 1998..so if you plan on watching youtube during you stay..think again. No dressing gowns, no slippers, no moisturiser, the towels are not large enough to fit around the waist of a medium-built man. The area is probably among London's roughest, despite its relative proximity to Central London.And much to my annoyance you cannot watch TV from your bed, because the only thing opposite your bed is the door.. if your planning a long stay..think again.

  • Stayed: September 2013, traveled solo
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2  Thank Ali H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheridon M, General Manager at Best Western Maitrise Hotel, responded to this reviewResponded September 5, 2013

Thank you for writing us a review.

I am sorry to hear you were not completely satisfied with your stay.

The Chandeliers is the hotel were specially commissioned and are one off pieces and are not replicas as you have suggested, in fact they are not even Chinese in design.

During your stay in the hotel we were experiencing problems with our service provider for the WIFI but i assure you that normally the WIFI is excellent. We apologize for the inconvenience this caused you.

The Hotel is very centrally located, with fantastic transport links which most of our visitors appreciate.

Thanks again for taking the time to share your comments with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

Did not meet my standards for a 4 star hotel. The rooms are way to small. There is no place to put your suitcase and you are always in trouble just getting around the rooms if you have any luggage since everything will need to be on the floor. Beds are OK but standard room only have Queen size. Very poor insulation around the doors result in noise from the hallway, you can hear everyone talking,coming and going.Bathroom was nice but very small and everything was clean although some lack of maintenance was present. Very small TV. Breakfast was good and the service good. The location was no surprise but there is not that much around the hotel, very few restaurants but some shops on the High street. Underground only 3 min. walk and you are in central London in 12-15 min. and never any waiting time so no problem there. Due to the size of the rooms this can never be a 4 star hotel for me 3+ at the most.

Room Tip: Ask for twin beds then you get a slightly bigger rooms downstars with a bigger TV.
  • Stayed: August 2013, traveled with family
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1  Thank Sindrimar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheridon M, General Manager at Best Western Maitrise Hotel, responded to this reviewResponded August 27, 2013

Thank you very much for your valued feedback.

I am sorry the hotel did not live up to your expectations. Our rooms sizes are comparative to most city hotels and offers a full range of facilites. The Air conditioning in the hotel has to be activated by leaving your card inserted in the door panel otherwise it does not work.

Our continental breakfast offers three different cereals, 2 types of yogurt, fresh fruit, fruit salad, three types of cold meats, cheese, selection of jams, selection of bread,orange juice & apple juice, tea and coffee and three different types of pastry. If there is more you think we need to add to this i would be happy to recieve your suggestions. We also offer a full a la carte menu.

Once again i am sorry you were not completly satisfied and appreciate your comments.

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Reviewed August 26, 2013

Stayed here over the weekend booked as a topsecret hotel and although was slightly cheaper still was overpriced for what you get its not a 4 star a 3plus at the most very clean and modern though with average room facities, hot very small rooms despite air con, small hotel, no gym, slow service by staff with poor English who werent that helpful, behind reception desk was messy doesnt give a good impression, very poor continental breakfast, excellent location for train, but Kilburn is a but run down. But it was ok overall for a quick stop but if youre wanting to treat yourselves dont go here.

  • Stayed: August 2013
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1  Thank starblondUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

My partner and I stayed on the third floor, in a double room on a Monday and Tuesday evening. This hotel does exactly as advertised. Sure the rooms are small....but not for London. No shock there. The room was clean, was airy and light with two windows and is pleasantly decorated with all mod cons. The bathroom was lovely with a great shower.
As we spent most of the trip sightseeing it was a cosy place to come back to after a hard day walking around, and is handily located near the tube station.
Breakfast was included and was of a high standard, and was available until 10 30am.
Only downside was paying to store luggage after checkout time, which was unexpected for a 4star hotel but wasn't unreasonable.

Room Tip: Choose a double room as to be on the second on third floor.
  • Stayed: August 2013, traveled as a couple
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1  Thank CharlotteF49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheridon M, General Manager at Best Western Maitrise Hotel, responded to this reviewResponded August 21, 2013

Thank you so much for writing us this kind review. We are so pleased that you enjoyed your stay with us and found the location suitable for your trip to London.

We put alot of thought into the design of the bedrooms to ensure they are as comfortable as possible with extra touches for our guests to enjoy.

We hope to see you back soon, please call us directly for the best available rates.

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Reviewed August 20, 2013

I came here during August 12th and 13th, two nights. I was given a room on the third floor with a nice view on a street leading to Kilburn Park Station. The room was small but amazing in how much it packed in technology and facilities. 1. Amazing Iphone music portal. 2. Big TV 3. Perfect Bathroom. 4. Performant air-conditioning. Just WOW. I was expecting something below standards after those negative reviews but was absolutely blinded by its quality !!

The breakfast was good, perfect to fill up before a day of walking and the service was spot on. I loved my stay and would come back again and again. I would advise people not to listen other reviews as they are all unfounded, perhaps geared towards even asking for a refund. The only negative note is that this establishment charged me to leave my suitcase an extra few hours on the day I left, never have I ever had to pay service charge for luggage.

  • Stayed: August 2013, traveled as a couple
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2  Thank CrixusLuther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheridon M, General Manager at Best Western Maitrise Hotel, responded to this reviewResponded August 21, 2013

Thank you for writing us this review.

It is not often that customers who have an enjoyable stay take the time to share that, in most cases people generally only write a review if they have are unhappy about something so we are very grateful.

We are so pleased that the hotel met your expectations and you appreciated the extent and thought which was put into the design of the hotel and it's rooms to ensure our customers are comfortable.

As i have mentioned in a previous review the hotel only has limited space to store luggage and we charge the small fee so only those customers who really need the service and are happy to pay for it will use it.

We hope to be able to welcome you back soon, please call us directly for the best rates.

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