we booked via an external company a VIP room (with queen sized bed )for 3 nights in this hotel.
When we viewed our room it was pretty small (even for london standards) and the bed was 1.40 meters wide wich is really small , (smaller than a standard 2 person bed).
We decided to go to the reception with this information and als we would like another room that was not next to the elevator shaft ....... the lady at the reception rolled with her eyes and gave us another room , but told us , they dont have bigger rooms and all the beds are the same size .... ?
when we asked what the difference was between our VIP room and a standard room , they told us .... nothing much , only some extra toilet products etc ...... they didnt give us information about breakfast or anything else , so poor service.
also the sound insulation of the hotel is really bad , we can hear our neighbours talking , or flushing the toilet makes a lot of noise .
the airco in our room didnt work .
the windows are designed so the can NOT be opened .... why? no idea .
I can only find 1 positive point , and that is the specious and pretty new bathroom .
I had high hopes when I booked this hotel , but overal a dissapointing experience .
- Official Description (provided by the hotel):
- BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more less
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- Also Known As:
- Best Western Maitrise Hotel London, England