A group of us visited London for a friends wedding, following some searches we chose this hotel as it seemed a good price for a 4 star hotel.
This is where it all started to go wrong, yes the hotel is pretty modern in terms of decoration, but its basically a block of shops/flats converted into a hotel, there is nothing 4 star about this hotel. i would class it as 3 star at the best.
They class this hotel in Maida Vale - IT IS NOT IN MAIDA VALE! The hotel is in Kilburn on Kilburn High Road, it is situated in a bad area and I would not recommend walking around at night time - the hotel has no car park.
The receptionist was friendly but I can imagine a snail being faster, it took me 4 attempts to get our key card working - she was pleasant but sorry useless. The guy that worked there, when she wasn't around, was extremely rude.
There was 6 of us staying in hotel, 2 double rooms and 1 twin. They lost one of the double room bookings which took nearly 1 hour to sort - nightmare.
I was in the twin, this was in the basement - it smelt of damp and sewage in the basement, it was vile. There was a constant beep noise every 3-4 mins, sounded like a dead battery in a smoke alarm, which was so annoying and kept us awake.
The room was TINY - barely enough room to walk around, the bathroom was like a shoe cupboard! There were no windows, there was no fresh air and it was very unpleasant.
And I know it wasn't just me as there was another couple from USA complaining about the hotel and the lack of room available.
We had the continental breakfast booked, which consisted of orange juice, an apple and a croissant. It was not pleasing at all, the selection was poor.
The only positive thing I can say is the Hotel is a 2 min walk from kilburn tube station
- Official Description (provided by the hotel):
- BEST WESTERN Maitrise Hotel is a 4 star boutique hotel, located in London's fashionable Maida Vale. The hotel opened its doors in summer 2009 following extensive refurbishment of a locally listed Victorian fronted building. ... more less
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- Also Known As:
- Best Western Maitrise Hotel London, England