Following our stay at this hotel I am thinking of taking action on them via the small claims courts.
When we arrived we were taken to our room via a goods lift, which was fine, we were happy with our room, though thought it odd that there was a sign saying there had been no hot water all that day.
We went out and upon returning I opened the door and realised our room was flooded - the water pipes had burst. Management were not helpful and my friend who was staying in another room helped rescue what could be rescued of our stuff which was drenched - water was pouring out over the toilet and from the walls.
We asked for something in writing stating what had happened and were refused. After waiting in reception for a while to be moved we were told to go with a taxi driver who was told to find us a hotel!!
We then had to pay for our taxi to a hotel that was dirty and the rooms were cramped that was a couple of miles away, though we were lucky that the taxi driver could find us anywhere.
In the morning my friend had to get a cab back to the Tommy Raj to collect his car - again spending more of his own money.
We have called the hotel, who have been very unhelpful, lied (saying they refunded us - they didn't) and hanging up the phone on us.
We are looking into a small claims court now, as I don't feel they should get away with this disgusting behavior.
- Official Description (provided by the hotel):
- TOMMY MIAHS RAJ HOTEL Hotel in London belongs to the Raj brand, known for hospitality and a warm welcome in popular family-run boutique hotels. The recently refurbished Hotel has 41 rooms decorated in a light Asian theme, which combine modern amenities with traditional design. All rooms are en-suite with modern bathrooms, canopied beds and sari style curtains. A continental breakfast is included in the rates and a cooked breakfast is available for a small charge. The complimentary breakfast includes croissants, tea/coffee, toast, a variety of cereals, jams, marmalade and fresh fruits. The Jays Restaurant in the hotel offers delicious dishes from Asian-style tapas and curry to pasta, to enjoy in the stylish premises or to take away. Coffee, teas and exotic liquors are also served at the restaurant. Once a month, there are Music & Dining Club evenings, where musical entertainment accompanies Asian cuisine. Islington is a popular area in London, where you will find many designer boutiques, pubs and international restaurants. The nearest tube station is Angel on the Victoria Line, which is only a 10 to 15 minutes walk away. The frequent running trains take you to central London in 5 minutes.The ideal location of TOMMY MIAHS RAJ HOTEL makes it a great accommodation for sightseeing, shopping and business trips to London. It is connected to both the City of London and the West End, so it is the perfect base for visits to the theatre, museums, galleries, historic buildings and everything else London has to offer. Tourist attractions near the hotel include the Emirates Stadium, where Arsenal Football Club has its home base. You will get to the stadium in about 10 minutes by foot. The Business Design Centre can be reached in 20 minutes and another short walk takes you to Islington's Estorick Collection, a forum for Italian Art. If you are looking for a place to relax in a typical London atmosphere, Highbury Fields near TOMMY MIAHS RAJ HOTEL is the ideal place. ... more less
- Also Known As:
- Tommy Miah's Raj Hotel London, England