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“Disappointed by slow, inattentive service.” 2 of 5 bubbles
Review of Spaghetti House - Westfield

Spaghetti House - Westfield
Ranked #2,980 of 22,204 Restaurants in London
Certificate of Excellence
Price range: $4 - $31
More restaurant details
Restaurant details
Good for: Dining on a budget, Large groups, Special occasions, Kids, Families with children
Dining options: Brunch, Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Spaghetti House Westfield London is located in 'The Loft', directly above the bustling communal dining area overlooking 'The Atrium' & just below the cinema complex. The menu offers sharing appetisers, char-grilled sirloin steaks & healthy tasty salads. The menu offers something for everybody. Families are welcome we offer a 'Menu per Bambini' for children under 12 and a children's activity book to keep them busy! Our philosophy is to source the best & freshest ingredients & we cook everything including the children's meals to order, so you can enjoy our truly home cooked Italian delights.
Bristol, United Kingdom
Level Contributor
35 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Disappointed by slow, inattentive service.”
2 of 5 bubbles Reviewed August 22, 2013

About three weeks ago my partner and I the Spaghetti House restaurant on Kensington High Street. I cannot do justice to just how impressed we were, not only with the food, but with the service we received. The staff were friendly, attentive and knowledgeable, about both the food and the wine, and made us feel as though we were in an independent establishment as opposed to a chain.

After such a fantastic experience we decided to visit a second Spaghetti House when in Westfield's Shepherd's Bush. Once again we had delicious food, but sadly the similarities between our experiences ended there.

We sat down to eat at 4pm, the restaurant was not at all busy however service was unacceptably slow, it took a long time for a server to even take our order. When our order was finally taken we ordered an appetiser to share and our mains. Our appetiser ended up arriving at the same time as our main courses, not as a separate course as we had specified how we wanted it. When we ordered dessert it took over half an hour from from our order being taken for it to arrive. At one point during the meal our server cleared our empty drinks glasses and did not offer us refills.

On top of the servers being inattentive, the service was in fact so slow, it caused us to miss our train back to Oxfordshire which we understandably are seriously unimpressed by. I have emailed the Spaghetti House regarding this issue but unfortunately have had no response.

I would recommend eating at the Spaghetti House, however not at this branch.

  • Visited August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Jasmine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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321 reviews from our community

Visitor rating
    157
    65
    34
    31
    34
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Arabic first
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English first
Budapest
Level Contributor
27 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Lunch at Westfield”
5 of 5 bubbles Reviewed August 18, 2013

I went to Westfield with my daughter-in-law and we decided to go to The Spaghetti House for Lunch. All the food we ordered was excellent and the waiter/waitresses were very friendly and so helpful, and the wine was lovely and chilled, so were we when we had finished!

  • Visited August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
58 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Really good”
4 of 5 bubbles Reviewed August 17, 2013

We eat here sometime for lunch and we usually have Tagliatelle al salmone. They're really tasteful and the dish is really plentiful! I've tried also pizza, that was not so good as the pasta.

  • Visited July 2013
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank ericatrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale Ca
Level Contributor
39 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Great food!”
4 of 5 bubbles Reviewed July 31, 2013

I ordered the Tomato Basil Spaghetti and it was very tasty, but not enough basil (I love basil). My husband ordered the Spaghetti Carbonara and said it was excellent. A bit salty but Pancetta (Italian bacon) usually is and there was a lot in the spaghetti. We also tried a dish of green olives as an appetizer and they were excellent...not the usual type of salty green olives that have pimento in them. Tasted more like a black olive. Service was excellent from our waitress and the manager was very nice welcoming us and thanking us as we left. Would recommend this restaurant.

Visited July 2013
Helpful?
Thank Marilyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spalding, United Kingdom
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“What a meal!”
5 of 5 bubbles Reviewed July 8, 2013

I took my other half here for her birthday, not having been before i was optimistic as to what it might be like.

I need not have worried. The food was absolutely top notch, the drinks were nice as well. The customer service was A* not a problem at all with this restaurant.

  • Visited July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Martin-JD-Smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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