I believe that some get lucky and get a remodeled room. Unfortunately we were not the lucky honeymooners. And even after many requests to be moved, we were told it wasn’t possible. Even though we stood right in the lobby listening to one couple tell how they came to get their key to the new room they had been moved to (after we had already asked and had been denied). We were intentionally given the shrug off. We stupidly booked 13 nights in this dump online and they knew we were locked in. We were placed downstairs in the dungeon across the street where it smelled like mildew. They changed our bedding one time in the 2 weeks we were there. Oh the bed, the bed was so awful, every spring was felt. That is no exaggeration. And god forbid you want to make toast…it sets off the fire alarm. The room was the size of a closet, the bathroom was a decent size but forget taking a shower in the broken half working shower stall. One good thing I can say is that we received clean towels every day except one. The room wasn’t horribly dirty and there were no bugs that I could see. But this was less than adequate. Waking up and living with a back ache for two weeks while you are site seeing in London is something that isn’t worth the risk in my opinion among all the other unacceptable aspects of this “motel/apartments/dungeon hell hole.
- Official Description (provided by the hotel):
- Apartments features include private ensuite facilities with showers, televisions and fully equipped kitchenettes with a full range of utensils. Dylan Apartments Kensington is only a few steps away from Earl's Court Tube Station and "Exhibition Centre". ... more less
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- Also Known As:
- Dylan Kensington Hotel London
- Dylan Apartments Kensington London, England