Requiring a budget hotel for just one night's stay (for my friend's 65th birthday treat) I booked the Goodwood Hotel through Booking.com noting their 4.8(max 5)rating. We dropped off our bags in the morning, returning at around 11pm. We were appalled at the room but, being two ladies aged 57&64, at that time of night we had few options but to stay.The first thing that hit us was the pungent smell of a plug-in air freshener attempting to disguise the reek of the filthy room. The carpet had not been vacuumed, the net curtains were literally black, the draw curtains were hanging off the rails.The furniture was falling apart-there was a piece of wood holding the so-called wardrobe upright, we removed it whereupon it leaned dangerously towards the bed. The en-suite was merely a plastic box dumped in the corner of the room in front of the windows, it's light didn't work and the smell of the drain made us retch. Fluff and other detritus stuck to the woodwork and the bed covers weren't fit for a dog. Part of the ceiling was hanging off and there were exposed wires in a junction box. We didn't dare look too closely at the crockery etc and chose not to have a drink. We tried not to look at the mattresses or pillows, thankfully the bedlinen and towels were clean and so we attempted to sleep.There were banging doors and shouting all through the night and so we put a bed behind the door for security. I woke up with several bites to my left wrist which I can only assume is the result of some nocturnal creature snacking on my blood. The chap in a back room, presumably in charge, was extremely unsavoury, rather creepy and made us feel very uncomfortable. I did not complain there and then as I feared unpleasant repercussions. I took several photos as evidence and intend to complain to Booking.com once they have replied to my email asking how to make a complaint as their website doesn't say, what a surprise! No matter how reasonably priced or cheap a room is it should, at the very least, be fit for people to inhabit without feeling unsafe and dirty. Goodness only knows what goes on in this establishment, I'll wager it isn't legal. The place should be closed down....immediately!!!
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- Also Known As:
- Goodwood Hotel London, England