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“Excellent apartment with friendly helpful staff” 5 of 5 stars
Review of Fountain House Apartments

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Fountain House Apartments
Ranked #645 of 1,069 Hotels in London
Brunei-Muara District, Brunei Darussalam
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent apartment with friendly helpful staff”
5 of 5 stars Reviewed February 4, 2014

We are family of 5 with daughter studying in Reading.Arrived London in cold windy early morning.Greeted by Yazid ? And he immediately checked us in to a warm room!what a great start to a lovely family hol!they even stored our luggage when we went Istanbul a few days.Stayed again in the way home and same wonderful reception n no fuss check in.Thanks guys.will definitely return and stay at Fountain or try your other apartments

  • Stayed December 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Villadiyan52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this review, February 6, 2014
Thank you so much for your kind remarks, it is so important to all of us know that our team has provided you with a comfortable stay and hopefully a memorable one.
Your kind comments will only encourage us to improve our services.
We are all looking forward to see you and your family back at Fountain house next time in a warm season so you and your family will experience the beauties of the Hyde park even more.
I Thank you again on behalf of myself and all Fountain house Team.
Taraneh
Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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62 reviews from our community

Traveler rating
    27
    17
    13
    4
    1
See reviews for
43
1
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7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed February 3, 2014

This has been our third stay in their 2 bedroom apartment with a grown up family of 4. The living space and features are outstanding. Previous digs was a Paddington white terrace with cramped bedding and cheap breakfast and at Fountain House we have a a full kitchen, clean bathroom, daily services and a well proportioned lounge room - a real family space away from home right on Hyde Park and 20 steps from the tube.

Room Tip: All the rooms are quiet even though its on a main road
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this review, February 6, 2014
Thank you so much for your kind remarks, it is so important for us know that our team has provided you with a comfortable stay and hopefully a memorable one.
Your kind comments will only encourage us to improve our services.
We are all looking forward to see you and your family back at Fountain house in a warmer season for you and your family to experience the beauties of the Hyde park even more.
Thank you again on behalf of myself and all Fountain house Team.
Taraneh
Manageress
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed October 30, 2013

We originally booked at the Prince's Square Apartments, but received an e-mail the day before we were to arrive that there was an issue with the apartment and they were moving us to the Fountain House Apartments. When we checked in, the clerk said that sometimes, with online booking, they overbook. We stayed 5 nights in a newly refurbished apartment on the -1 floor. Very spacious and clean apartment, but loud. We could hear the family across the hall and the emergency door that the housekeepers use makes a loud noise when it is opened and that is constant in the morning. The street noise is fairly loud as well. Great location, right across the street from Hyde Park and the Underground Station on the Central line. Was easy to get to the apartment from Heathrow and also easy to get to St. Pancreas for the Eurostar to Paris. Good pub, The Swan, around the corner. Noise level is the main reason for the average rating.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank fishluver u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this review, November 14, 2013
Thank you very much for your input, I am delighted to know that you were satisfied with our services but I am really sorry for any noise inconvenience you have experienced during your stay.
Thank you for bringing to our attention the noisy staff door.
I hope that we will see you again very soon.

Best regards
Manager & Fountain house Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 28, 2013

Greatest location and clean place to stay in for a holiday. Friendly staff. Don't waste your money somewhere else. Oxford Street is few minutes walk and Hyde Park is just steps. I would come again for sure.

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mahmoud70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this review, November 14, 2013
Thank you so much for your kind comments,
we all look forward to greet you back at Fountain house soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed October 22, 2013 via mobile

I stayed at Fountain House early October in a 2 bed apt opposite Hyde Park and tube station, many buses to best shopping in London, clean and large apartment, staff are helpf,. They were fully booked but made sure we check in as soon as possible. Any slight problem were solved quickly. As I said I come back and l will next year. I agree lift is small

Stayed October 2013, traveled with family
Helpful?
Thank albaloo428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 17, 2013

We stayed for one week in October. The apartment is conveniently located next to Hyde Park and Lancaster Gate Underground Station. The Front desk clerks were nice. On the other hand, tenants were noisy, and you could hear their footsteps day and night. The apartments furniture needs more attention. The rug was dirty and the dresser's mirror was not fixed properly. Luckily it fell down when we were out and no one got injured.

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Hnp096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this review, November 15, 2013
Thank you for your kind input. I am sorry for any noise inconvenience occupants of any of the apartments may have caused to you,
we really do our best to cater for each of our guests needs and we feel sad to see any unsatisfied comments from any of our guests.
just a little note, all flats carpets are recently replaced with new carpets and all flats with carpet flooring are regularly machine washed but I appreciate that you were not entirely happy.
We are hoping for another chance to prove how much we care.
Fountain house Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KLumpur
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 8, 2013

I stayed at the apartments for 2 nights at the end of March, 2013. I chose a different hotel under the same group but was offered Fountain House instead since the former was full. I was initially pretty hesitant about the property, based on the mixed reviews I read in Tripadvisor since the reviews were mostly negative.
However, my hesitation was unfounded as my stay turned out to be pleasant. The apartments were very functional, with separate living/dining rooms and bedrooms. It was spacious, a point which i was concerned after having experienced London's notoriously tiny hotel rooms. The beds were comfortable. The kitchen and bathrooms were spanking new and very clean and bright. There were adequate heaters throughout the unit, an important feature especially during that week when temperature was almost zero. The only complaint I have with the unit was the carpeting which looked and felt old and jaded.
The reception was always present, although we didn't really need much help. The location is superb as the entrance to Kensington Park was literally across the road. The Lancaster Gate underground station was also across the road, less than a minute's walk.
Overall, it was a very functional apartment with generous space in a superb location.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank KLTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this review, November 15, 2013
Just to say thank you for your kind comments, we hope to do even better next time.
Thank you
Fountain house Manager & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fountain House Apartments

Property: Fountain House Apartments
Address: 1 Lancaster Terrace, London W2 3PF, England
Location: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#365 Family Hotel in London
Price Range (Based on Average Rates): $$$
Number of rooms: 18
Official Description (provided by the hotel):
Lux-ury Ser-viced Apart-ments in Bayswa-ter: if a cen-tral Lon-don loca-tion, good trans-port links and mag-nif-i-cent views of Hyde Park appeal to you, then look no fur-ther. Foun-tain House is a beau-ti-ful prop-erty offer-ing 17 ser-viced apart-ments sit-u-ated right across the road from Hyde Park (oppo-site Lan-caster Gate tube sta-tion) and within min-utes from Padding-ton Sta-tion and the Heathrow Express. This is the per-fect base from which to explore and enjoy the cap-i-tal with London's many attrac-tions close by. Foun-tain House is close to the shop-ping hub of Oxford Street, world-famous restau-rants of Queensway, fash-ion-able Not-ting Hill, Edge-ware Road and con-ve-nient trans-port links are on the doorstep. All the apart-ments are designed for com-fort and equipped with mod-ern ameni-ties, includ-ing broad-band, satel-lite tele-vi-sion, fully-fitted Kitchens and 24-hour mon-i-tored secu-rity by Recep-tion desk. ... more   less 
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Also Known As:
Fountain House Apartments Hotel London
Fountain House Apartments London, England

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