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Fountain House Apartments
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Reviews (71)
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Reviewed October 17, 2013

We stayed for one week in October. The apartment is conveniently located next to Hyde Park and Lancaster Gate Underground Station. The Front desk clerks were nice. On the other hand, tenants were noisy, and you could hear their footsteps day and night. The apartments furniture needs more attention. The rug was dirty and the dresser's mirror was not fixed properly. Luckily it fell down when we were out and no one got injured.

  • Stayed: October 2013
    • Value
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3  Thank Hnp096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this reviewResponded November 15, 2013

Thank you for your kind input. I am sorry for any noise inconvenience occupants of any of the apartments may have caused to you,
we really do our best to cater for each of our guests needs and we feel sad to see any unsatisfied comments from any of our guests.
just a little note, all flats carpets are recently replaced with new carpets and all flats with carpet flooring are regularly machine washed but I appreciate that you were not entirely happy.
We are hoping for another chance to prove how much we care.
Fountain house Manager & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

I stayed at the apartments for 2 nights at the end of March, 2013. I chose a different hotel under the same group but was offered Fountain House instead since the former was full. I was initially pretty hesitant about the property, based on the mixed reviews I read in Tripadvisor since the reviews were mostly negative.
However, my hesitation was unfounded as my stay turned out to be pleasant. The apartments were very functional, with separate living/dining rooms and bedrooms. It was spacious, a point which i was concerned after having experienced London's notoriously tiny hotel rooms. The beds were comfortable. The kitchen and bathrooms were spanking new and very clean and bright. There were adequate heaters throughout the unit, an important feature especially during that week when temperature was almost zero. The only complaint I have with the unit was the carpeting which looked and felt old and jaded.
The reception was always present, although we didn't really need much help. The location is superb as the entrance to Kensington Park was literally across the road. The Lancaster Gate underground station was also across the road, less than a minute's walk.
Overall, it was a very functional apartment with generous space in a superb location.

  • Stayed: March 2013, traveled with family
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1  Thank KLTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this reviewResponded November 15, 2013

Just to say thank you for your kind comments, we hope to do even better next time.
Thank you
Fountain house Manager & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

Efficient and helpful staff. Large clean apartments, and very well equipped kitchens. very comfortable and relaxing stay. Housekeeping was so fast to respond to our needs and demands. This is a professional run Serviced Apartment, I will be straying here from now on. Very accessible to Lancaster Gate and Paddington Station.

  • Stayed: March 2013, traveled on business
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Thank AbMoh123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taraneh Z, Manager at Fountain House Apartments, responded to this reviewResponded November 15, 2013

Thank you so much for your kind comments,
hope to see you back at Fountain house very soon.
Fountain house Manager & Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

Despite the location, opposite Kensington gardens, these apartments are not worth staying at. The place is so run down. There was maintenance work happening every day. This was not highlighted at time of booking. Someone then tries to kick my door in. And to top it off, the fire alarm goes off at 400am, no manager present to investigate or reset. This place makes Fawlty Towers look like the Ritz! There are plenty of better options in the Bayswater area.

Stayed: February 2013, traveled on business
1  Thank KMcL1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

We were a group of four Girls - we arrived at Fountain House and couldn't believe how close Lancaster Gate Underground was from the Apartment - great result. Our Assistant Hamzah was great, helping us with our lugguge and putting the heating on for us! We stayed in Flat 5 - a three bedroom two bathroom apartment - right opposite Hyde Park - what a cracking view. The Apartment was very clean, beds were all really comfy and showers both worked great. There was a safe in the main bedroom wardrobe - maid service was fantastic and really pleasant. There was a handy dishwasher installed which made our lives very easy indeed. Shops and restaurants all close by! We would definitely recommend this apartment to our friends and family and would have no hesitation in booking there again!! Good job everyone!!!

Room Tip: Ask for a room with Hyde Park view - it's outstanding
  • Stayed: February 2013, traveled with friends
    • Value
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2  Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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