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“Excellent location, helpful staff and great set-up in apartments”

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Fountain House Apartments
Ranked #751 of 1,077 Hotels in London
Reviewed July 11, 2012

We stayed for 2 weeks in June with our two young children and just loved our time there. We had spent the first week of our time in London in a hotel, so moving to this fully equipped three bedroom apartment was a dream. Literally across the street from Hyde Park, the Lancaster Gate tube station, a ten minute walk from Paddington Station, a Sainsburys and a Waitrose... Just wonderful. The management also went out of their way to appoint the apartment with a crib and a high chair for our girls, and they were very helpful with check-out requests. Roomy bedrooms and moderpn decor, and daily servicing of the apartment. Would stay again, anytime.

  • Stayed: June 2012, traveled with family
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Thank megsonas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 - 55 of 68 reviews

Reviewed June 14, 2012

The location and service are excellent. The rooms are clean and front desk are very helpful

  • Stayed: June 2012, traveled with family
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2  Thank abdul56003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

I stayed with my husband and my daughter in a 2 bedroom standard apartment and my sister and family in one of their 3 bedroom superior apartments. Our standard apartment was nice and very warm and comfortable, nice kitchen, new carpets and new curtains which was a relief because of the review we had read on tripadvisor

Kitchen was nice, they have a daily housekeeping service, we loved the location, Hyde Park is just across the street and metro station and bus services outside the door.
We thought it was very good value for money, lift was small but we didn’t mind, my sisters superior
3 bedroom Apartment had all refurbished very nice furniture and directly looking in to Hyde Park and the Lake. We liked our apartments and had a very good time staying there.

We will go back for sure!

  • Stayed: January 2012, traveled with family
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4  Thank roxana r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2012

During our stay in London, we had reserved a 3 bedroom apartment overlooking Hyde parrk. On the downside, the lift was not very big but this was not a major problem as the apartment itself was very nice and comfortable with facilites of a good standard.
Our apartment was on the second floor, overlooking Hyde Park with a fantastic view of the Park and the lake.
The master bedroom had an en-suite and there was a separate shower rooom as well as a good sized kitchen which was well equipped and clean. The service also included a maid who used to arrive daily to clean up.
The apartment was situated in a convenient location as there was access to bus routes and the underground just opposite the building.
Overall, we had a very pleasant stay in this apartment considering we had read some negative reviews. However, it was a nice apartment and we really enjoyed our stay. We will definitely be staying here again next time we visit. I have recommended it to all my family and friends who are planning to visit London.

  • Stayed: July 2011, traveled with family
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3  Thank Ruby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2012

The appartment was very clean, staff freindly and very close to Hydpark and underground.
I would recommed this appatment for family or group of friends either for holiday or for business.I would definitely stay there again.

  • Stayed: February 2012, traveled solo
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6  Thank Hassan u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2012

Over priced, stank of smoke, poor level of cleanliness, extremely bad customer service.

When we arrived, the staff didn't even get off their chairs to greet us or show us the 2 bedroom apartment we rented. the elevator was broken. Our apartment stank so badly of smoke that my 8 year old cried and didn't "feel safe". There was no hair dryer, the sink drain and remote control were broken, there was a body hair on our sheets. When we complained, the head cleaner was defensive (though they did address some of the problems).The following day, the cleaners were confrontational--we just wanted to relax and could have done without the drama. The location is convenient, though loud.

  • Stayed: December 2011, traveled with family
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3  Thank JayneE42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2011

We are a family with children, reserve a 3 BR Apt 7 wks in advance for GBP450 for 19 nights. They took the whole dues in advance.
When we arrived we found it was a real big cheat ,, pictures were so illusive, they don't reflect the actual thing which was not worth half the price.
The entrance was very small that it can hardly take 4 persons standing and the old junk small elevator that can take only 2 persons, it scared my children and they used the stairs to go to the 6th floor. The receiption staff were nice but can't solve any matter , they are remotely controled from some where.
What can I say ,,,, the only thing was nice was the kitchen and one ot the 2 bathrooms, other wise rooms were very small and the curtains are mostly broken and old.
We tried to change the place but left with no chilce since we paid in advance although we negotiated to that they charge us for 4 or 5 nights but no way.
In conclusion : I don't recommecd this place despite its closeness to any one that wants to enjoy their stay >>> It is not worth half the listed price.
Very very disappointed.

  • Stayed: July 2011, traveled with family
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5  Thank Qadim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FountainH, Manager at Fountain House Apartments, responded to this reviewResponded January 25, 2012

We wish to thank you for the review and want to stress that we take any issues or complaints about our accommodation very seriously indeed.

For clarification we would like to point out that, in line with standard practice, we require full payment of accommodation upon arrival as in this particular case. Our terms and conditions, including the cancellation policy, are well documented and explained to all our guests at the time of booking. No payment had been taken in advance of arrival.

We sincerely apologise for the curtaining, which was duly replaced. Other matters pointed out have been attended to immediately and courteously. In view of actions taken we believe that there had been no grounds for compensation.

Please be assured that we are committed to providing quality accommodation and excellent service. All feedback is used in our efforts to make improvements all the time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fountain House Apartments

Address: 1 Lancaster Terrace, London W2 3PF, England
Location: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #751 of 1,077 Hotels in London
Price Range: $222 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fountain House Apartments 3*
Number of rooms: 18
Official Description (provided by the hotel):
Lux-ury Ser-viced Apart-ments in Bayswa-ter: if a cen-tral Lon-don loca-tion, good trans-port links and mag-nif-i-cent views of Hyde Park appeal to you, then look no fur-ther. Foun-tain House is a beau-ti-ful prop-erty offer-ing 17 ser-viced apart-ments sit-u-ated right across the road from Hyde Park (oppo-site Lan-caster Gate tube sta-tion) and within min-utes from Padding-ton Sta-tion and the Heathrow Express. This is the per-fect base from which to explore and enjoy the cap-i-tal with London's many attrac-tions close by. Foun-tain House is close to the shop-ping hub of Oxford Street, world-famous restau-rants of Queensway, fash-ion-able Not-ting Hill, Edge-ware Road and con-ve-nient trans-port links are on the doorstep. All the apart-ments are designed for com-fort and equipped with mod-ern ameni-ties, includ-ing broad-band, satel-lite tele-vi-sion, fully-fitted Kitchens and 24-hour mon-i-tored secu-rity by Recep-tion desk. ... more   less 
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Also Known As:
Fountain House Apartments Hotel London
Fountain House Apartments London, England

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