We came to London for a weekend and had to pay £100 a night for two nights at this hotel. And what a rip-off this place was!
Here's what's wrong:
- We were put in a room on the 5th floor. It was clearly recently renovated by shabbily. e.g. the new fake-wood flooring was clearly laid over previous-existing carpet and was uneven. The toilet door couldn't be closed because someone's mounted a TV over the toilet door frame! And get this : If you wanted the remote for the TV, you had to pay a £20 deposit for it! If not, then you'll just to deal with the wonky buttons on the TV (don't turn the volume up or you might never be able to turn it down!)
- The radiator was boiling and couldn't be turned off. We had to call reception and ask them to come up with their toolbox to fix the problem.
- The doors and the walls are super thin and we were woken up at 2am and then again at 4am when the guests from the rooms around us came back. Aside from the fact that we could hear every word of their conversation, the doors really do slam.
- The next morning, when we wanted to have a shower before heading out, we realised that there was no water pressure at all and therefore all we could get is a dribble of freezing water.
My husband went down and spoke to the receptionist, who then arranged for us to have a shower in a room on the 2nd floor whose occupants had just checked out. The room was of course still uncleaned and in a bit of a mess, and although the bathroom looked like it wasn't really used by the previous occupants, the bath itself was in such a bad condition that I even hesitated putting my foot on it...and the shower curtain...ew! You really wouldn't want it touching your body!
- The lift takes only 3 people at a time in a hotel that takes more than 50 guests. And it takes ages to arrive (you might wait up to 20 minutes at a busy time). Being 6 months pregnant and on the 5th floor (BTW there is no lift on the 5th floor, it only goes up to the 4th), this was a major inconvenience, having to traipse up and down the stairs because we were in a rush to go out.
- The reception staff (especially one in particular) is extremely rude. When I complained about the shower situation and the lift, saying, 'This is unacceptable. I'm 6 months pregnant and I have to go up and down your stairs trying to find a shower that I can use...' and he started yelling at me, saying that I should get out. That he didn't want me there for another night and I can have my money for my 2nd night back. He threatened again and again to kick us out, and my husband eventually calmed him down and negotiated that they gave us another room for our 2nd night there.
-The 2nd room they gave us on the 2nd floor was even worse then the first. The only saving grace was that the shower was working.
- They do not give plugs for their baths. Their reasoning is many guests have overflowed the bathtubs. And TBH, the bath was as horrid as the one we used that morning...you wouldn't want to sit in it.
- The bedsheets were in dubious condition. I really was concerned about having my skin in contact with any of it.
- The bed in the 2nd room was right by the window and if you drew the curtains, the curtains would be in your face. And judging from the condition of the curtains, I guarantee you wouldn't want it in your face. So we could shift so that our feet were dangling out of the bed, or sleep with the curtains open so that the sun shines straight on our face when daylight came.
-The radiator in the 2nd room, like in the 1st room, was boiling when we arrived. Thank goodness this one, we were able to turn down by ourselves after some huffing and puffing.
- Forget having extra pillows. You each get one thin pillow and that's it. Being pregnant and needing an extra pillow to put between my legs to support my belly, this was a major inconvenience.
- After having a look at the breakfast room, we are glad we didn't pay for breakfast there. It looked really dirty and minimalistic - and not in a good way.
I could go on and on.
This was certainly the worst hotel I had ever been to,
and the shouting experience with the reception staff left such a bad taste in my mouth that I really really dreaded going back there for our 2nd night.
We did consider moving hotels, but because we were there for a conference and would not have had time to traipse around the city with our suitcases looking for another hotel in what was a very busy period for London, we had to grit our teeth and bear it.
We really couldn't wait to get out the next morning though. Never have checked out of a hotel in such a hurry!
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- Also Known As:
- Ascot Hyde Park Hotel Hotel London
- Ascot Hyde Park Hotel London, England