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“Great venue let down by shoddy management, service and uneven food”

The Clarence Tavern
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DesignMyNight
Ranked #17,362 of 28,444 Restaurants in London
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Reviewed July 30, 2019

We were invited to lunch by old friends who live close by. The staff were welcoming and one bonus was that the pub (or its terrace) is dog friendly.
We ordered roast pork belly. In Britain you only order roast pork for one reason, CRACKLING, crunchy, salty, wicked deliciousness. Four of us ordered pork and four of us were seriously disappointed when our plates arrived without the prerequisite crackling. As a chef I can say that there is no good excuse for this. You remove the crackling layer from the belly and cook it separately. It's basic stuff.
We registered our disappointment and there was an offer to comp something, which was a bold move, but deep frying a little pork fat would have saved the day. The pork itself and the vegetables were good, the roast potatoes were undercooked, al dente inside, which is not right; crunchy exterior, fluffy interior.
We ordered desserts and an hour later they still hadn't appeared by which time we had lost interest. The last time we chased them up, they returned to the table with a list of things that they no longer had, vanilla ice cream, pouring cream; all items that are available for purchase from the grocery shops in the same road!!!
It's a real shame because it is a handsome venue, the staff are sweet, but very poorly managed, and the kitchen needs a chef who understands the fundamentals.

Date of visit: July 2019
    • Value
    • Service
    • Food
Thank actisup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 - 6 of 14 reviews

Reviewed July 28, 2019

Arrived at 3pm for a reserved party of eight, really looking forward to a big family announcement over dinner. Waited over an hour for half the food to arrive which was cold and not edible and they had forgot about the other half of the order. We was also told before ordering that on a Sunday afternoon after reserving a table that there was no Sunday chicken roast available and that there was no mash potato available for an order of sausages and mash!!! Unbelievably disappointed half of the family left without eating at all and 3 of the party sent food back as it was cold! Would not recommend to anyone!!!

Date of visit: July 2019
Thank mattyjohnson18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2019 via mobile

Went in for a nice Sunday meal.
Was told half the menu wasn’t available even though it wasn’t even late & we had reserved.
Waited an hour for our food, half of it turned up cold. The other half hadn’t even been ordered and was forgotten so was told we would have to wait for it.
Absolute waste of time.
Cold burgers. Cold roast.
No mash for sausages.
Ruined a family Sunday meal.
Don’t bother!

Date of visit: July 2019
Thank T256QSjenniferd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2019 via mobile

I've eaten here for a Sunday lunch and it was wonderful however the main meals are average at best and the cup of tea was way too expensive at £2.55. Sunday roast yes week day menu definitely not.

Date of visit: June 2019
Thank andrewcD2057NT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2019

We visited The Clarence on Sunday and the bar man couldn't have been more helpful or lovely, he was very welcoming and couldn't do enough for you.

I had the Beef Sunday roast and was very disappointed as we were some of the first people in there to order food at around 12:15, when the beef dinner arrived it was slightly warm bordering cold which as a shame because it looked lovely, but I would expect the dinner to at least be warm if not hot! When I asked the waitress to please get the kitchen to microwave it as it was almost cold she didn't offer any kind of apology. When it was brought back from the microwave again the waitress offered no apology, the plate was hot but the food was basically bordering cold again. So very disappointing. for £15 I would expect better.

The burger my mum ordered was good though, no complaints.

Date of visit: May 2019
    • Value
    • Service
    • Food
Thank hollienm234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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