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“Will definitely return, excellent service and food” 5 of 5 bubbles
Review of Thai Thai - East

Thai Thai - East
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Ranked #7,685 of 22,199 Restaurants in London
Price range: $11 - $31
Cuisines: Asian, Thai
More restaurant details
Restaurant details
Good for: Families with children, Special occasions, Kids, Business meetings, Large groups
Dining options: Lunch, Late Night, Dinner, Delivery, Full Bar, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff
Description: Bringing authentic Thai flavours and a serene ambience to bustling Old Street, Thai Thai offers an elegant take on South East Asian cuisine. Sample warming soups, wholesome stir fries and succulent grills from the Thai Thai menu, while the bar offers chilled beers and cleansing flowering tea. The relaxed, understated dining room at That Thai in Shoreditch is filled with ornately carved wood, fresh orchids and a stunning stained glass ceiling installation.
London, United Kingdom
1 review
“Will definitely return, excellent service and food”
5 of 5 bubbles Reviewed December 11, 2013

Organised my department Xmas lunch here on a very tight budget, was brilliant, can not fault anything, excellent service, delicious food, will definitely be returning with my partner and will definitely be organising future lunches here, Adel the manager is a gentleman that goes the extra mile to make sure your event goes without a hitch, no delays, no mistakes, perfect.

  • Visited December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Review collected in partnership with this restaurant

Helpful?
Thank Ahmed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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281 reviews from our community

Visitor rating
    73
    84
    54
    33
    37
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
1 review
“Lovely restaurant, good food , plenty of choices, excellent service.”
5 of 5 bubbles Reviewed December 4, 2013

Have been here several times, the food is fantastic. Fresh, flavorful, and prepared/presented flawlessly. The staffs are always friendly, smiling and willing to help you make a selection. One of the best Thai Restaurants I have been to, most of the foods are Halal and to top it off the prices are fair enough to get an authentic thai flavour. No matter how you order it , is an excellent choice and their curry dishes spectacular as well.

  • Visited December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Hassanasif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester
Level Contributor
28 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Delicious, I'll be back!”
5 of 5 bubbles Reviewed December 2, 2013

I have many excellent things to say about my visit here which is why I cannot believe the below review (who allows the waiter to take starters unfinished anyway - pay attention).

- Lovely big table for the two of us, no sitting on other couples' laps as can happen at many restaurants
- Fast and friendly service
- Vast range of dishes available
- Pretty presentation and excellent flavours
- Fantastic value for money using my Tastecard, only £40 for 3 courses each plus wine and service (50% off all food even at the weekend)

P.s. The toilets were not the most modern but they certainly were not filthy, as suggested below.

  • Visited November 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank RowlBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
18 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Bad service over priced”
1 of 5 bubbles Reviewed November 28, 2013

First of all I never had this kind of experience which was you haven't finished your starter yet but the staff just took the plate away without asking. Asked someone to bring it back but another female staff took it away again. Smelly environment . The tea is £4.5 for two . This is just ridiculous . Also the taste of food is just below average . The toilet is just disgusting . I won't go there again.

  • Visited November 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank ybyuan2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregHolligan, Public Relations Manager at Thai Thai - East, responded to this review, November 29, 2013
Thank you for your comments, albeit good or bad which we always view as constructive. Business and service always need to adapt, and we encourage feedback. In light of your review of us, I would like to apologize on behalf of the team with regards to whisking your plate away too soon. We invest in training, and have a long serving team who usually always ask before clearing starter or main plates.

We use organic herbal teas and the prices are mentioned in the main drinks and dessert menu. Clients have a choice to order these or not and we don't intend to mis-lead our clients. We check back with diners several times during their meals and if the dishes you had disappointed you so much, then you really should have said something. We always keep an eye on clients maybe returning food so we can help solve any issues. We had not noted this occurrence during the week you state you visited, i,e the food was consumed.

And finally, our toilets are deep cleaned twice a day and there are toilet checks on the 6 cubicles available at an hour interval during service. It can happen that something was wrong during that interval, but rest assured its not a complaint we have had in the past.

We would be most grateful if you could elaborate on the bad smell, as this has not been an issue either recently or in the past. Fresh flowers, fresh foods with pungent herbs, lemongrass essence are the key sensory notes of the restaurant and perhaps something did not agree with you in particular. We are here to help where possible to retain your custom and believe that there was much more that we could have done on the night you visited to resolve all issues you mention, rather than drafting a reply via Tripadvisor, which we have done regardless because we care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staines
Level Contributor
160 reviews
151 restaurant reviews
common_n_restaurant_reviews_1bd8 139 helpful votes
“Excellent Thai, great value”
5 of 5 bubbles Reviewed November 14, 2013

I went here wit a friend making use of the taste card offer on a Friday evening. The food was excellent quality and incredibly flavoursome. Great choices for a vegetarian and the tofu was cooked to perfection. The venue was very nicely decorated and service was quick and with minimal fuss. The tastecard provided a 50% discount off of the entire food bill. With a starter each, main each, 2 rice, one pad thai noodle and two bottles of beer, the entire meal came to £38, including service charge..... great value for money and even more-so on a Friday evening in central London.

  • Visited November 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Bobby C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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