Ok, I am from London so know it is an expensive city and the service can be a bit hit ot miss but this was unbelievably bad.
After a day in town with extended family we wanted to grab a tea, hot chocolates and some light bites... for some reason we were directed to the 5th floor terrace where they did coffees apparently, after passing the light porn pictures, we were presented with an outside space... this is the coldest march on record and was lightly snowing/sleeting. We ordered from a woman with a ring through her nostrils.. soho - so all part of it, no problem... we waited and waited in the cold for drinks and food (5 hot chocolates, 1 tea and a coffee plus few scones) for 25 minutes with no sign or attention from waitress (or manager apparently) and after asking two times, were told 5 minutes... in the end we decided, on hearing the food had to be brought from ground floor where we started, we would go back down and go to the food as it seemed too hard for them to bring it up, even though we were sent upstairs... on way down, we met the 'miserable' waitress with the trolley, spilt hot chocolates and attitude as cold as the weather who then bleated about being the only one serving and having to catch up... do i care??!! i only wanted a hot chocolate that i was told would be 5 minutes... so, down we go.. finally sit in a warmish room (thanks for sending us all to a freezing roof) and enjoyed freezing hot choclates, stale scones and the very miserable waitress who far from being apologetic about cold drinks and scones that may have been used in the riots last year, had the cheek to include service in the final bill. £5 for freezing 'hot' cholclates was a joke, even for London - but the attitude and service were even colder.... I would avoid unless wanted to experience some teenage tantrum from waiting staff (prob not a teenager but the attitude certainly was).
terrible all round.
- Official Description (provided by the hotel):
- Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more less
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- Also Known As:
- Sanctum Soho Hotel London, England