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“Nice hotel, nothing exceptional”
Review of The Kensington

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The Kensington
Ranked #36 of 1,068 Hotels in London
Certificate of Excellence
Geneva, Switzerland
Level 6 Contributor
184 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Nice hotel, nothing exceptional”
Reviewed June 9, 2014

We stayed only for one night at this hotel and we like it. We were upgraded on arrival and had a very spacious room, with comfortable bedding, still there is nothing special. Breakfast was not pleasant at all.

  • Stayed May 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CeciliaGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,776 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (375)
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English first
Berlin, Germany
1 review
Reviewed June 8, 2014

This place was even better than described. It is calm and spacious and has charm and style. We loved Staying here and looking into the queensgate you have a feeling of staying in the posh precint and 20 minutes away from oxford street .
We could calmly start in the morning and take our breakfast and when we came back from the hustle of the city could have a bite and some nice relaxion.
The staff here treated us as if we were friends and took care for everything we needed or wanted to know. Thank you for everything - Danke für alles. If we come back to London we would like to stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank platzalexanderd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrea D, Manager at The Kensington, responded to this review, June 11, 2014
We are thrilled to read that you had such a good experience with us and thank you for posting this wonderful review following your stay. Your personal recommendation means a lot to us we are very grateful for your support. It was a pleasure to look after you and our team are delighted that they managed to make you fell so special. Thank you for choosing the Kensington Hotel and I look forward to welcoming you back very soon. Kind Regards, Andrea Doyle
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columbus ohio
Level 6 Contributor
129 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 8, 2014

We really enjoyed our stay at the Kensington. The desk, concierge and housekeeping staff were all friendly and helpful. This was our first trip to London, so were were a little unsure about the location of the hotel, but we couldn't have picked a better one. Within a short walk you are at the South Kensington tube stop and the neighborhood has many restaurants, bars and markets. We also walked to Kensington Palace and gardens and the Royal Albert Hall for a concert. Our hotel room was called a family room. It was large with two double beds and a huge bathroom. It faced out the back of the hotel. The view was the roof tops of other buildings, but it was quiet. Our stay was so comfortable and relaxing after full days of sightseeing. We also had breakfast and high tea in the first floor restaurant, both times it was delicious.

Room Tip: We were in room 511. The room is right off the elevator (lift) but when you enter the room, you ent...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelerColumbusOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrea D, Manager at The Kensington, responded to this review, June 13, 2014
Thank you for taking the time to write such an amazing review following your recent stay with us. I am thrilled you enjoyed your stay so much and your continued, future support is incredibly important to us. To know that you will definitely return is music to our ears. Your right this is a fantastic location, we have all the best sights in walking distance and without the hassle of the west end crowds, the perfect place to be. We hope it wont be long before you come and see us again at The Kensington Hotel. Kind Regards, Andrea Doyle.
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Preston, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2014 via mobile

The Kensington is a fantastic hotel, the rooms are a decent size, well decorated and spotless, the bar area and whole of downstairs is excellent , staff are very attentive and the location is spot on a short walk from Knightsbridge and the museums. Would recommend !!

Stayed June 2014, traveled as a couple
Helpful?
Thank MB1306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 8, 2014

Celebrated my birthday with a night and meal at The Kensington Hotel with my boyfriend. Upon arrival I noticed the wonderful aroma in the lobby, I think the hotel must work closely with an aromatherapy company as I noticed the shampoo and conditioner were aromatherapy as well. We were upgraded upon our arrival as it was my birthday and we were only staying one night. The room was fabulous with a big bed, huge bathroom and amenities (Nespresso machine). I was delighted to receive a bottle of prosecco and small cakes with my name on the plate in the room with a personal note from the hotel. My boyfriends plan but orchestrated perfectly by the hotel and the personal note was a great touch.

The marble bathroom was the pièce de résistance of the room, walk-in shower, separate loo, and small television in the bathtub.

Dinner was very good in the small but lovely hotel restaurant, a bit awkward being seated in the restaurant as there is no hostess or clear front door. All in all it was a lovely "staycation" in London... would highly recommend this hotel to anyone looking for a luxurious relaxing holiday.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JuliaHerself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrea D, Manager at The Kensington, responded to this review, June 13, 2014
Dear Julia
Thanks a million for this wonderful review and for choosing us to celebrate this special occasion at The Kensington Hotel. I am so pleased to read about how much you enjoyed your short stay.It really is the little things that make the difference and I am delighted our team were able to impress you with the added little touches which made the occasion special, this after all is what we are here for. Thank you again and I hope it won’t be long until we have the opportunity to welcome you back.
Kind Regards,
Andrea
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2014

The hotel was nicer than I expected. It was clean and tastefully decorated. Nice thoughtful touches managers and staff made me feel welcomed. Loved the neighborhood. Very quiet and felt safe enough to walk around. Hotel is definitely on my list to stay on my next visit to London

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rogerrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrea D, Manager at The Kensington, responded to this review, June 20, 2014
Thank you! We are delighted to know how much you enjoyed every aspect of our hotel. We hope it wonrt be long until your next visit to your London home.
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Bucharest, Romania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 6, 2014

The room is quite lovely. Personally it is my favourite theme for a room. The room was very clean when I arrived, and the checking was easy. It is also in a very good location. Many cafes open late, if that's your sort of thing. Relatively close to the subway. One of the best features of the room is the shower. It was a big, powerful shower head. Over the public area is luxurious and very comfortable.
George is a wonderful staff, the best service I’ve had so far throughout London. Always willing to help out in any way he can, and he is extremely friendly and I definitely recommend him
The one thing I have to mention is about is the room is just slightly too small. Particularly the shower, you have to position yourself in a certain way to get the shower door to close. Can be awkward when you have multiple people in there. But the room is still worth staying in.
Overall a wonderful stay.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank phil m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrea D, Manager at The Kensington, responded to this review, June 20, 2014
Thank you for taking the time to write this amazing review. It is always wonderful to read when our team have exceeded our guest’s expectations. I have shared your comments with George and he and all our team were delighted that they were able to make your stay so memorable. We are looking forward to welcoming you back to The Kensington Hotel again soon.
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London
The Kensington London, England

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