Last time we stayed here we were not happy with our "superior" rooms and this time they kindly upgraded us to their "junior suites" which, in our opinion, raises the hotel to 100%. Charming and efficient reception staff, excellent porters and concierge and wonderfully attentive and professional bar and restaurant staff. I would particularly mention "Baby" George who, the first time we entered the bar rushed up to us with two cushions; he had remembered from our last visit six months earlier that my elderly friend had a bad back. That is what I call service.
Regarding the comfort and facilities of the hotel, I can only repeat what I said in my last review It has been tastefully and luxuriously upgraded and, combined with the superb staff, leaves very little to be desired.
One small point which perhaps holds it back from the very highest echelon of London hotels – I believe they should require a little more decorum and formality from some of their guests. On one evening there was a man in shorts and sandals with a baseball cap worn back to front lounging in the bar. This would not have been permitted in more formal and traditional establishments and perhaps the porters should discreetly mention to guests from overseas that in England it is considered very bad manners for a man not to remove his head-dress indoors. On another evening a drunken hen party effectively made the bar untenable for residents with their shouting and periodic outbreaks into song. Again, behaviour which should not be permitted in a 5-star hotel.
This point aside, I have nothing but praise for this excellent hotel.
- Official Description (provided by the hotel):
- Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more less
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- Also Known As:
- Kensington Hotel London
- The Kensington London, England