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“lovely,homely hotel” 5 of 5 bubbles
Review of The Kensington

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The Kensington
Ranked #36 of 1,089 Hotels in London
Certificate of Excellence
London, United Kingdom
1 review
“lovely,homely hotel”
5 of 5 bubbles Reviewed January 17, 2014

I have stayed at this hotel numerous times although I live just on the outskirts of london, From arriving at the hotel this time round everything is still exemplary as usual, It’s located in a lovely quiet area in Kensington . The reception staff were attentive, though not overbearing, and the service is excellent at the lobby. Such a homely place.

  • Stayed January 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank londerdrry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, January 18, 2014
We are thrilled to be your hotel of choice in London and delighted that you always enjoy your stay with us. We are very proud of the service we offer and thank you for recognising this. We all look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,628 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (364)
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Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 17, 2014

The hotel is very modern, clean and well located and the staffs are very friendly, the breakfasts was warm and excellent and yet plenty of variety to select, overall I would say everything was perfect. I would recommend this hotel to everyone who wants to do sight seeing in London and visiting some nice museums around south Kensington, the science museum especially.

  • Stayed January 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sarahgaol9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, January 18, 2014
Thank you for recommending the hotel and for taking the time to write your recent review. We were all delighted that you enjoyed your stay with us and found our location to be so great for sightseeing and visiting London. I totally agree our breakfast selection is a perfect way to start the day. We all look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
5 of 5 bubbles Reviewed January 17, 2014

We visited this hotel for a long weekend for a friends wedding in London a while back.We chose to stay at Kensington hotel after reading the numerous good reviews. this hotel is a 5 star and seems pretty from the outside. We stayed in a room on the 1st floor which had a modern bathroom, large lcd tv and the best part was the king size bed that has got to be the most comfiest bed to have ever slept on, Staff know what they are there for and we had excellent service from the point of checking in to when we departed, The hotel is approx 10 minutes walk from south kensington tube station
All in all it was a brilliant hotel and when we return to london we will stay here again. I personally would recommend this hotel very highly.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank misstower0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, January 18, 2014
Thank you for writing such a fabulous review and we were delighted to help make your stay in London so enjoyable. It is was great to hear when we not only meet but exceed guest expectations as the comfort and enjoyment of our guests is of utmost importance to us. We are thrilled to be your hotel of choice now in London and thank you for personally recommending us. We all look forward to welcoming you back next time you are over from Paris.
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Germany
1 review
5 of 5 bubbles Reviewed January 17, 2014 via mobile

When my company booked this hotel all I knew was it is a new hotel in London's lavish Kensington. The staff at reception showed all the professional qualities you will expect from a classy hotel by check you in as quick and polite possible and I was told everything about the hotel even before I arrived to my room by the doorman. The hotel serves very nice doyle burgers and cocktails are being prepared by Alessandro who is a mixologist, in the morning nice pot of coffee and buffet and amazing service from George,this hotel is for whoever is looking for the perfect place to stay, ‘a home away from home’.

Stayed January 2014, traveled solo
Helpful?
Thank jamesonns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, January 18, 2014
We were delighted that your company chose the Kensington Hotel as your hotel in London and it was fabulous to know that you now consider this your home away from home. We all look forward to welcoming every guest and are very proud of the service we deliver - thank you for recognising this. We all look forward to welcoming you back next time you are in London whether on business or leisure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed January 17, 2014

Our stay at the kensington hotel was a good one, upon arrival the concierge opens the door for you and they offer to assist you with you luggage afterwards without us needing to point out which is a good standard for a five star hotel. The check in was quick and the professional lady at the reception gave us a towel after the long journey. they have comfortable beds and clean atmosphere all around. If you are a enthusiast of cocktails go downstairs to their cocktail bar and you'll be pleased with the choices. nice and happy guest .

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tkcodrer23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, January 18, 2014
Thank you for taking the time to write such a lovely review and we were delighted that from the moment you arrived the staff were able to look after so well. We all look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

I was staying at the Kensington London for my partners birthday and was delighted by fact that the quality of the hotel is high, modern and in a nice neighbourhood in London coupled with the level of friendliness and warmth at this hotel. All staff were all exceptional with a special mention to Valentina and of course George.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank feverpitch2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, January 18, 2014
We were so pleased to help make your partner's birthday so special and delighted that you enjoyed the hotel. Thank you for recognising the staff. I look forward to welcoming you back next time you are in our neighbourhood.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 14, 2014

Stayed over the Christmas period. Charming hotel with excellent service. Fabulous location with excellent transport facilities nearby. Unfortunately we had a problem with an error made by staff on checkout with a pre authorisation payment which caused great inconvenience on our forward travels.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RinaD443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington, responded to this review, January 14, 2014
We were delighted to be your hotel of choice for Christmas and thank you for recognising the excellent service provided by everyone here at the hotel. I was naturally very disappointed to read your comment regarding the pre-authorisation on your card and would like to apologise for the problems this caused whilst you were travelling. I have discussed this with the Front Office Manager who also asked me to pass on her personal apologises and I wanted to assure you that we have addressed the comment to ensure that going forward this does not happen again. I hope you had a safe journey home and we all hope to welcome you back to the hotel when you are next over from Australia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London
The Kensington London, England

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