We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice boutique hotel”
Review of The Kensington

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Kensington
Ranked #30 of 1,077 Hotels in London
Certificate of Excellence
Reviewed July 2, 2013

This hotel,is in a great location. the decor and ambience are very welcoming. The rooms, while a bit small, are very nicely decorated.
There is a lovely high tea served in the afternoon and we had one meal in the hotel, which was pricy but good.
we would return to this hotel on a mother vacation.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tulip2013_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this reviewResponded July 4, 2013

Thank you for taking the time to post your recent review. We are delighted that you enjoyed your stay with us especially the Afternoon Tea you enjoyed in one of our beautiful drawing rooms. We all very much look forward to welcoming you back next time you are in London on vacation.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (3,047)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,160 - 2,166 of 3,047 reviews

Reviewed July 2, 2013

Booked a Saturday night here for a romantic break with my wife. The location is excellent for the shops of Knightsbridge (including Harrods) and some less famous local shops and restaurants. The hotel has an intimate, stylish ambience and was great for the winter weather. We passed a happy hour sitting on the big leather sofas in front of the fire, drinking the surprisingly good cucumber martinis. We were fortunate enough to be upgraded to the main suite, thanks to my GHA Discovery loyalty membership, and it was charming in an unflashy kind of way. There was a decent sized sitting room with books and unusual furnishings/ artworks, a very large, high-ceilinged bedroom and a small but well laid-out bathroom that included a little TV set into the wall. Towels were thick, there was good natural light, the bath was large enough - all the boxes ticked. When it came to time to go out for dinner we opened the latest copy of "Time Out" magazine to look for recommended London restaurants and the very first one on the list was the hotel's own restaurant! We wouldn't normally eat in a hotel restaurant in that part of London, since there is so much choice in the area but it was an easy option and we were glad that we did. The food was a kind of modern British in style and really well done. My wife is vegetarian and sometimes choices can be rather limited for veggies but there were several tempting options and she really enjoyed her food. I had a great steak. All in all, it was a great hotel for our break: comfortable, intimate, romantic, unstuffy and slightly pampering.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank bossarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this reviewResponded July 4, 2013

Thank you for taking the time to write such a beautiful review of the hotel. We were all delighted to help make your weekend away so special and thank you for recommending the services and amenities of the hotel. It was our pleasure to upgrade you due to your GHA status and we are pleased to know that our loyalty programme makes a difference. We all very much look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

I have stayed at this very " stylish" Doyle Kensington Hotel many times, without question it is my favourite hotel in London.
Drinks at the Bar are so ejoyable with Staff who are so professionally trained, same applies at Reception area. Location is superb for Museums, Shopping and more.

  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FoodyIrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this reviewResponded July 4, 2013

Thank you for taking the time to post such a lovely review and we are all delighted that you enjoyed your stay and we are very proud to be your considered your favourite hotel in London. It is always fabulous to hear when the staff exceed expectations and I have passed on your comments to the Bar and Reception. We all look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

Parts of staying at this hotel were nice, but overall not a pleasant experience. I had to hold my breath every time I went through the lobby because the place was so perfumed that it gave me an instant headache. Honestly smelled like a perfume store, not a hotel. When we got to the room, the smell was just as strong. I had to throw out all the soap and shampoo outside, so that I could breathe. I didn't want the maid to come in and replace anything I threw out, so we kept a Do Not Disturb sign on the door, which they refused to honor (see below). Very snobby place and I would never stay there again.

Positives:
Comfy beds
Excellent room service and food
Helpful concierge
Good neighborhood with close grocery store and pharmacy
Easy walk to museums, tube station and Harrods
Taxis right outside the doors

Negatives:
Heavily perfumed lobby
Heavily perfumed soap and shampoo
Lack of privacy. Multiple notes a day about cleaning our room, even though we had a do not disturb sign on the door. We let them clean the room on the second day and after that they completely ignored our Do Not Disturb sign for the rest of our stay. Incredibly inconsiderate of them.
Snobby atmosphere throughout the hotel, guests and staff. We felt under dressed the whole time, even though we were dressed in business casual attire, not jeans.

Room Tip: Get a room away from the lobby smells.
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank David_S33324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this reviewResponded July 4, 2013

Naturally I was very disappointed to read your comments regarding the smell around the hotel and also the service you received from Housekeeping. It is certainly never our intention to make our guests feel uncomfortable and indeed we do receive many positive comments about the candle we burn in the Lobby. As you know all the toiltetries in the room are sealed but we can offer non-perfumed amenities for guests with allergies and I would be delighted to arrange these should you decide to return to the hotel. A full investigation has been conducted into your comments regarding Housekeeping and the appropriate action has place to ensure this does not happen again.

I would like to thank you for your kind comments regarding the excellent room service and food here at the htoel and our very comfy beds. I would be happy to discuss your stay with you should you wish to do so and would kindly ask that you contact me on beccy_gunn@doylecollection.com.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

My family had two rooms at the Kensington Hotel for three nights and it was absolutely wonderful. The staff was welcoming, the room was great and the food/service was awesome. Make sure to stop in for high tea; it was a high point in our trip.

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lauren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this reviewResponded June 28, 2013

Thank you for choosing The Kensington Hotel for your visit, we were delighted to be a part of your experience of London.

We are glad that you enjoyed the little details we try to add to enhance you stay. Thank you for your kind words regarding our team, we truly care that our guests enjoy their time with us. We are continuously working to enhance our guest’s experience so it is a pleasure to know we meet your clearly high expectations.

We very much look forward to welcoming you back on your next visit to London

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

My family members starts to stay in this hotel since last year, they're all highly recommend Kensington Hotel. After my 2 nights stay, I was impressive with their service, staff are nice and friendly, always responsive and the breakfast is really tasty. Also, they provide complimentary bottled water, chocolates and dessert every night which makes my stay more memorable. I plan to stay in this hotel in my next London Trip.

Stayed: June 2013, traveled with friends
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this reviewResponded June 23, 2013

Thank you for continuing to choose The Kensington Hotel, we were honoured to read that we are so highly recommended.

We are passionate about enhancing our guest’s experience and do all we can to make your time with us memorable. We believe it is the little things that achieve this, the excellent service from our staff, the thread count on the sheets, and everything else in between, so thank you for your comments regarding your stay, it is a pleasure to read we are meeting our guest's needs.

We look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2013

Despite a room which was too small for 2 people we felt we got good value for the money in such a convenient location. the continental breakfast included was really very good and the food there and in the restaurant was excellent. service was very responsive and first class and the3 concierge could not have been more accommodating.

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ArnieGordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this reviewResponded June 23, 2013

Thank you for choosing The Kensington Hotel, we were delighted to welcome you as our guest whilst in London. It was a pleasure to read that you enjoyed our convenient location in leafy South Kensington.

We are continuously working to enhance our guest’s experience so thank you for your comments regarding our team, the concierge in particular. It is a pleasure to read we are meeting our guest's needs. We were disappointed to read you found your room small. All our rooms are decorated to the highest possible standard but are different as we are converted town houses. On your next visit a member of our team would be delighted to discuss your room needs to better allocate one to your needs, or perhaps you would like to upgrade to another category?

We very much look forward to welcoming you back soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
South Kensington
The Ampersand Hotel
The Ampersand Hotel
#48 of 1,077 in London
3,492 reviews
Bloomsbury
The Montague on The Gardens
Mayfair
The Chesterfield Mayfair
The Chesterfield Mayfair
#14 of 1,077 in London
3,368 reviews
Show Prices
Show Prices
Show Prices
Westminster
Conrad London St. James
Conrad London St. James
#51 of 1,077 in London
3,301 reviews
South Kensington
Crowne Plaza London Kensington
Show Prices
Show Prices
Show Prices

Been to The Kensington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#23 Family Hotel in London
#30 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range: $233 - $465 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Doyle Collection, Hotels.com, Orbitz, Travelocity, Booking.com, Agoda, Hotwire, TripOnline SA, getaroom.com, Cancelon, HotelQuickly and Evoline ltd so you can book your The Kensington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kensington Hotel London
The Kensington London, England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing