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“LOVED!”
Review of The Kensington

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The Kensington
Ranked #37 of 1,067 Hotels in London
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“LOVED!”
Reviewed June 6, 2013

I cannot say how much I loved this hotel! Although I have always wanted to visit London, I almost did not want to leave this hotel!

We arrived on a very rainy Tuesday from Paris, and we were met with a remarkable bellman with umbrellas and helped us in with our luggage. I was amazed by the lobby and the beautiful detail put in to making it rich and welcoming. They even had candles lit to make it cozy and warm. We were greeted with hot towels and check in was fast and easy. We were escorted to our room (a superior room located on the 3rd floor) and given a brief tour of the hotel so we knew where to go for what.

The room is beautiful and very clean. More than enough room to be comfortable and the bed was made with rich thread count sheets. The bathroom is well appointed and a very nice size. The double door closet has a motion activated light and dressing mirrors along with a stocked mini-fridge and coffee/tea products.

All of the hotel employees remembered our names and our drinks. The staff were of the highest calibur and I was very impressed each and every one.

I had tea in the amazing lobby every afternoon and came down before bed for chamomile tea. The tea service and lobby is luxury. We had dinner there and the food was top notch.

The location is prime for the bus, tube and taxis. Walking around the corners finds great shopping and dining.

Every night, we had turn down where we were welcomed in our room to soft lighting, music and very yummy truffles.

I would recommend this hotel to everyone and can not say enough of how much I enjoyed our stay.

Room Tip: Any room is amazing!
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank A G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, June 7, 2013
Thank you for choosing The Kensington Hotel for your visit, we were delighted to be a part of your experience of London. It was such a pleasure to read that our location in South Kensington, a short walk from many the amazing exhibits on Museum Row, public transport links as well as so many other attractions was so perfect for you.

Here at the hotel we are glad that you enjoyed the little details we try to add to enhance you stay. Thank you for your kind words regarding our team, we truly care that our guests enjoy their time with us. We believe it is the details that make an experience truly memorable for every guest. We are continuously working to enhance our guest’s experience so it is a pleasure to know we meet your clearly high expectations.

We very much look forward to welcoming you back on your next visit to London
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,731 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (370)
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English first
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 5, 2013

My husband and I really enjoyed our 2-night stay at The Kensington. Everything - from the room's decor, size, amenities, ambience, overall service - can only be described as excellent. The staff - at all levels, from the porter to the concierge - deserve a special mention for the exemplary level of service provided. When I came back from my morning jog, the bellman was there with a bottle of water and a small towel for me. When I needed space in the mini bar for my own drinks and yogurt, housekeeping delivered another mini fridge to our room. The location is conveniently close to South Ken station, Hyde Park, Knightsbridge, etc., yet the neighbourhood is so pleasant and relatively quiet. We love this hotel and will definitely want to stay there again the next time we are in London!

Room Tip: The Deluxe room with King sized bed that we had was a good size - about 30sqm I think.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lis_spore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Managment at The Kensington, responded to this review, June 7, 2013
Thank you for taking the time to write a review following your recent stay and share your experience with the online travelling community. We were thrilled you chose to stay with us here at The Kensington Hotel. It was wonderful to read that you so enjoyed our location in leafy South Kensington.

We are passionate about offer each guest a personal service and so to read you felt so at home. We believe that a memorable experience starts with a team that is dedicated to doing all we can to enhance your time with us. We very much appreciated your lovely
We were so pleased to know that you thought so highly of us that you are planning to return.

We very much look forward to welcoming you back
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 4, 2013 via mobile

Me and my girlfriend stayed at The Kensington Hotel for one night and had a fantastic stay. The room we were given was both spacious and stylish. All the amenities were lovely, the turndown service the hotel offers is a lovely touch. On the Sunday evening we dined in The Aubrey Restaurant, an experience I would recommend to all guests in the hotel. The quality of the food was superb and the prices were reasonable when you consider your location. Following dinner we were served fantastic cocktails in the hotels bar. Overall we had the perfect stay and on our next trip to London we will definitely be choosing the Kensington hotel again!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, June 7, 2013
Thank you for taking the time to write a review following your recent stay and share your experience with the online travelling community. We were thrilled you chose to stay with us here at The Kensington Hotel and welcome you as our guests.

We are continuously striving to offer a personal service that each of our guests feels at home whilst staying with us, and so it was truly a pleasure to read your feedback. We believe that a memorable experience starts with a team that is dedicated to doing all we can to enhance your time with us. Your kind words regarding our team, the turndown, Aubrey and everything during your stay lets us know that this ethos has led us to meet your high expectations.

We were so pleased that you would like to return. We eagerly anticipate your return
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
1 review
Reviewed June 3, 2013

Just had an amazing weekend with friends, would highly recommended this hotel to anybody. The hotel was immaculate and the staff were friendly and very accommodating. The location is perfect and looking forward to staying there again.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, June 7, 2013
Thank you very much for taking the time to write such a wonderful review about your recent stay at The Kensington Hotel. Our team is passionate about offering a truly memorable experience so it was truly a pleasure to read your feedback and know that we met your high expectations on this visit.

We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 2, 2013

We know the area very well and love staying in West London. Our usual hotel (Ampersand) was fully booked but this seemed a good alternative as we found an offer that included full breakfast. As it happens the breakfast wasn't much to speak about - very hearty but no better than any average gastro pub.
Upon arrival first impressions are very good and the service is excellent - and gains the hotel its fourth star. From concierge, to reception to maid service there is a consistent adherence to excellence which is lovely to experience.
Sadly the room could not match this as we were placed in the tiniest of small box rooms, with a double bed barely squeezed in the room - leaving no room for all your Harrods shopping bags. The facilities were good though, just a shower but all beautifully sparkling. The mini fridge was a let-down - you couldn't use it as it was more like a vending machine for over priced cans of coke (get your refreshments across the street)
The bed was most comfy however, and made up for a lot. Our view was awful - just air vents and brick walls. But it was hard to stay cross with such a lovely bunch of people - and this goes to show you how important customer service really is.

Room Tip: We were low down, at the rear - a low room number - do not stay here!
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  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank chipmcdouglas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Manager at The Kensington, responded to this review, June 3, 2013
Dear chipmcdouglas,

Thank you for choosing The Kensington Hotel. We were thrilled to welcome you as our guest. We are continuously striving to offer a personal service that each of our guests feels at home whilst staying with us, and so it was truly a pleasure to read the team here met your high standards.

We appreciate you taking the time to share your experience; however, it was disappointing to read your comments regarding your room. Our design team work tremendously hard to ensure all our rooms are decorated to the highest standard; each room is different owing to the fact that we are converted townhouses. Should you be returning one of our team here would be delighted to discuss your room needs to assign you a room more suitable to you.

We would very much like to welcome you back as our guest, we hope you will think of us again.

Kind regards,

Beccy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
74 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed May 31, 2013

My fiancé and I visited London for our first time and staying at the Kensington helped make this an awesome experience. The service was very good and the rooms were nice. The location is perfect and if you want a wonderful time in London this will enhance your stay.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YourTravelScout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Manager at The Kensington, responded to this review, June 3, 2013
Dear YourTravelScout,

Thank you very much for taking the time to write such a wonderful review about your recent stay at The Kensington Hotel. Our team is passionate about offering a truly memorable experience so it was truly a pleasure to read your feedback and know that we met your high expectations on this visit.

We hope to welcome you back as our guest when you next visit London.

Kind regards,

Beccy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 29, 2013 via mobile

Similar to another review on TripAdvisor we stayed in the Kensington for a special anniversary. They looked after us beyond any expectation. We received a double upgrade staying in a fab junior suite. Shiraz and chocolates in the suite and simply amazing service begining to end. Staff were helpful with queries on transport, places to eat and shows. The hotel is impeccably maintained and lives up to its high rating. We will return next time we are in London.  

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dalyhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, Management at The Kensington, responded to this review, June 7, 2013
Thank you for choosing The Kensington Hotel for such a special occasion. From all of us here best wishes on your anniversary. We were delighted to be a part of such a wonderful occasion.
It was lovely to read that you so enjoyed your time here with us. We are continuously striving towards excellence and so it was truly a pleasure to read your feedback and know that we met your high expectations on this visit.

We are thrilled you are already planning a return visit we very much look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#37 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London
The Kensington London, England

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