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“Nicest staff ever!”
Review of The Kensington

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The Kensington
Ranked #33 of 1,077 Hotels in London
Certificate of Excellence
Reviewed April 6, 2013 via mobile

Stayed in hotel on Easter bank holiday weekend for my girlfriend's birthday. Had told hotel it was her birthday and a lovely card and fruit/chocolate plate was in the room when we got there. They also arranged to have flowers in the room at my request. Irina on reception was lovely and friendly to us on check-in and throughout our stay. Had beautiful meal in restaurant where James took great care of us. Would absolutely recommend the hotel to anyone and would love to return. Top marks all round!!

  • Stayed: March 2013
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Thank RM356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this reviewResponded April 8, 2013

Dear RM356,

Thank you for choosing The Kensington Hotel for such a special occasion. From all of us here we hope your girlfriend had a wonderful birthday.

It was lovely to read that you thought so highly of our team. Your praise of the food in Aubrey Restaurant means a lot to us, our chefs in particular, they work tremendously hard to ensure your food is the highest quality. Our entire team, in fact, is passionate about enhancing your experience in any way that we can. So we would all like to thank you for your kind words.

Lastly we would like to thank you for taking the time to write a review and share your experience.

We very much look forward to welcoming you back.

Kind regards,

Vincent
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,221 - 2,227 of 3,042 reviews

Reviewed April 5, 2013

I love the Kensington. I stay there every time I visit my daughter who lives in Chelsea. The Kensington is a wonderful hotel, the staff are super accommodating, and the rooms are lovely. I stay here probably 4 or 5 times a year and I never have had a bad stay. The Aubrey Doyle bar is really gorgeous and has an amazing mixologist, Allesandro. The food is also delicious. Make sure to order the brownie sundae!

  • Stayed: April 2013, traveled solo
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Thank ChristyO661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this reviewResponded April 8, 2013

Dear ChristyO661,

Thank for once again choosing to stay with us at The Kensington Hotel. We are delighted that we continue to meet your high expectations and offer a memorable experience every time you visit.

We are all dedicated to offering a luxury service for every guest, so your praise of us, the team in Aubrey in particular, is greatly appreciated. Please accept our thanks from all of us here.

We very much look forward to your visit.

Kind Regards

Vincent
General Manager

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Reviewed April 4, 2013

This was my second stay. On business this time. Great staff remembered my preference for room and arranged without asking. Nice to see the restaurant staff recognising and welcoming. Closer to tube station and not far fron central london its a great place to stay.

  • Stayed: April 2013, traveled on business
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1  Thank samyu1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this reviewResponded April 8, 2013

Dear samyu1981,
Thank you for continuing to choose to stay with us at The Kensington Hotel. Your loyalty means a great deal to us. We strive to make every guest feel welcomed and at home whilst our guest. Your wonderful review lets us know we are achieving our aims.

We look forward to welcoming you back on your next visit.

Kind regards,

Vincent
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2013

Had two superior rooms for a week. Wonderfully welcoming staff, nice concierge. The rooms are small, but not necessarily small for London. Not a great deal of storage.
Room noise was OK. I think I'd request a room away from the elevator, as hall-walking was fairly creaky-sounding. On the 4th floor, little exterior noise to speak of, even though we were on the street side.
I loved the area. Tube stop 400 yards away, seemed like a quite safe walk. We had dinner near the hotel (french, italian, and gastropub), and were very happy.
I didn't use the restaurant, bar, or gym, but my wife was happy with the bar (but expensive).
The sitting room was large, had a fire and multiple newspapers, and comfy chairs and couches.

Room Tip: High, back side, away from elevator.
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  • Stayed: March 2013, traveled with family
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Thank mikemeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this reviewResponded April 8, 2013

Dear mikemeg,

Thank you for taking the time to write a review and share your experience of us here at The Kensington Hotel. We were delighted to read you and your family enjoyed your time in London. Our entire team work tremendously hard to enhance you time in London so your praise means a great deal to us.

It is a pleasure to know that our location in South Kensington, so close to Museum row, transport links and so many wonderful eateries was such a highlight during your stay.
We hope to welcome you back as our guest on your return to London.

Kind regards,

Vincent
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2013

One of the best experience .. Stayed there on a special day.. The staff's made it more memorable & one of the best experience .. Awesome location, excellent service... Afternoon tea was highly commendable ...highly recommended..

  • Stayed: March 2013, traveled as a couple
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Thank 860michaelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this reviewResponded April 8, 2013

Dear 860michaelc,
Thank you for choosing the Kensington Hotel to celebrate your special day. We were thrilled to be a part of your experience.
We believe that every detail, from the décor in our lounge to the 300 thread count linen on your beds, to a team that truly cares for your comfort to everything in between goes towards creating a truly memorable experience for you, our guest, so it was a pleasure to read you enjoyed and appreciated our efforts.

We hope that you will think of us again on your next visit to London.

Kind regards,

Vincent
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

pros : location -close to south kensington subway st , walking distance to museums, harrods
quiet
cheap compared to other 5*
lovely reception /dining area
very attentive staff

cons : superior room(4th floor) room 414 very very small with an almost useless wardrobe (again very small) unless we paid for superior and got standard

wine stained carpet , not a good look for a 5* wanna be hotel
tried some sandwiches of the lounge menu , just average

Room Tip: be careful what you are offered
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  • Stayed: March 2013, traveled as a couple
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2  Thank Spectacles007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

Our second stay in 4 months - we love this hotel. Rooms are clean spacious and child friendly. Breakfast is beautiful and very filling. Food in general is of high standard and children are well looked after. Bar is beautiful I had a personalised cocktail made by the barman and on both occasions we spent a lot of time here. Staff are all brilliant Mischa had another fan stay with the Easter hunt being a treat for her. Looking to book another stay very soon. Thank you for another pleasant stay! Maisuria family

  • Stayed: March 2013
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Thank BChohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this reviewResponded April 7, 2013

Dear BChohan,

Thank you so much for your wonderful feedback following your most recent stay with us. All of the team here at the Kensington take great pride in delivering the service that we are famous for,It is just so encouraging to hear such positive comments.

We are looking forward to welcoming you back again soon for another memorable stay.

Kind Regards,

Vincent O'Gorman.
General Manger.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kensington

Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Luxury Hotel in London
#33 Family Hotel in London
#50 Romantic Hotel in London
Price Range: $232 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London
The Kensington London, England

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