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“Great welcome to London”
Review of The Kensington

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The Kensington
Ranked #36 of 1,067 Hotels in London
Certificate of Excellence
Sydney, Australia
Level Contributor
346 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
“Great welcome to London”
Reviewed February 2, 2013

I booked this hotel after reading the TA reports and was not disappointed. From the moment the front door is opened for you all staff members are happy to help in any way. As we came in very early in the morning from Sydney our superior level room was not ready but we were offered the use of another standard room if we wished till our room was ready. We found the Kensington area around the hotel to be lovely to walk around in and lots of little cafes and restaurants nearby. Our room came with free wi fi and an ipad dock besides the bed - very handy. Whilst the room was not huge it certainly was ample for my husband and I. Our bed was really comfortable and all linens were very fresh. The lobby was another area that you always wanted to go to - it was lovely sitting by the fireplace there reading the papers. The hotel is near buses and the tube and only a short walk to V&A museum. There is a restaurant, bar and gym also. Would have to be one of the best hotels we have stayed at and we hope to come back again. Highly recommend.

  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Lyndy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, February 5, 2013
Dear LJSydney,

Thank you for choosing The Kensington Hotel for your visit to London. We were delighted to be a part of your experience. We are dedicated to doing all that we can to ensure your time with us is memorable so I have passed on your wonderful words to everyone here to enjoy.
Our team truly care that your time with us is memorable and we do all that we can to enhance your time in London. Every detail from a welcoming smile after a hard day to an extensive knowledge of London and its attractions counts. We want to be sure your time with us is a memory you will cherish.

We look forward to your next visit.

Kind Regards,

Vincent
General Manager
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Traveler tips help you choose the right room.   Room tips (370)
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North Yorks
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 1, 2013

Enjoyed a superb afternoon tea here just after it reopened following major refurbishment. The surroundings were sumptuous and the staff courteous which all made for a very enjoyable experience. The only reason I don't give it 5/5 is that I would have preferred it served on a 3 tier cake stand as that makes it feel more of an occasion for me, it was my birthday afterall..

  • Stayed March 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank mcmerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, February 5, 2013
Dear Merrilies,
Thank your for sharing your feedback after your experience of Aubrey for Afternoon tea. We are always thrilled to hear our guest’s feedback. Thank you for choosing Aubrey to celebrate. We were delighted to be a part of your birthday celebrations. In regards to the stands during Tea you’ll be happy to know that the sweet treats now come on stands. Perhaps you would like to visit us again during your next visit to London.
We hope to see you soon

Kind Regards,

Vincent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 1, 2013

I have stayed in this beautiful hotel couple of times and it never lets me down. Professional staff,amazing restaurant and great room service. Location is so handy that you can wall everywhere and its safe. I really enjoyed the lobby and sitting by the fire place especially. Can't wait to return.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Anetev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, February 5, 2013
Dear Anetev,
Thank you very much for taking the time to write such a wonderful review. It is always so lovely to read that our guest enjoy staying with us and that you feel so at home while you are here. We appreciate you taking the time to share your feedback.
Lastly we would like to thank you for continuing to choose to stay with us. Your loyalty means so much to us.

Kind Regards,

Vincent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 29, 2013

I am a business man who travels different countries quite often and I can surely say that this is the best hotel stay ever. Staffs were friendly and ready to help you anytime and the hotel is located is located at very good location which is good if you want to see around London. This hotel is surely the best pick.

  • Stayed January 2013, traveled on business
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Helpful?
1 Thank George T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, February 1, 2013
Dear George T,

Thank you for writing such a wonderful recommendation. We were thrilled to know that met your clearly high expectations. We very much appreciate your kind words regarding our team. We all try very hard to ensure your stay with us is memorable. It is lovely to hear that you thought so highly of us.

We hope that you will think of us again your next visit to London.

Kind Regards

Vincent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monaco
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 29, 2013

Arrived to the hotel with my daughter who had turned ill, and was promptly helped by both the porter and the concierge (friendly, efficient, polite). The check in went very fast, and got a spacious, clean and calm room, modernly decorated. The concierge offered to help with any pharmacy runs for my daughter, and could help with directions, restaurant bookings (when looking online, a particular restaurant was full, but he managed to get me a table anyway! Impressive!) and any other requests I had as well.
Upon arrival to the hotel room, there was a personal welcome note from the customer relationship manager, together with a cupcake and a fresh fruit plate and a complementary bottle of water (much appreciated - thanks again). When it was time for turn-down, my daughter and I were just on our way out so I asked them to come 5 minutes later. Surprisingly, they did!! I've requested this at other 5 star hotels, and then you simply don't get a turn down service. But here they went above and beyond my expectations by offering my sick daughter a lovely little (personalised!) teddy bear as well.
The lounge / bar was also very nice (try the white hot chocolate with marshmallows - heavenly!), with fireplaces and a cozy atmosphere. The breakfast was the only disappointment - the selection of the buffet was so-so (some cereal for the children would have been nice for example, like Cheerio's or similar, as well as a larger selection of cheeses and jams and spreads for the bread, and porridge), but on the other hand you can order what you want from their breakfast menu as well, which I didn't.

All in all a hotel I would definitely go back to, not least in part thanks to the lovely personnel who clearly have a genuine interest in serving their guests and making them feel welcome. I saw no disgruntled customers during my stay, and would have been surprised if there was, considering the effort put into by the personnel...

A warm recommendation!

  • Stayed January 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank BellaMonaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, February 1, 2013
Dear BellaMonaco,
Thank you very much for taking the time to write such a wonderful review about your recent stay at The Kensington Hotel. Our team is continuously striving towards excellence and so it was truly a pleasure to read your feedback.

We believe that every detail, big or small go together to make an experience memorable. From the décor in our lounge to the quality of chocolate in our white hot chocolate, to a team that is well trained and truly cares for your comfort to everything in between. So your kind words are very much appreciated.
We were sorry to hear that your daughter was unwell during your visit with us but I was pleased to know that you felt so well looked after by our team, and that we went “over your expectations” especially under the circumstances.

Thank you for recommending us. We hope to welcome you back soon.

Kind Regards

Vincent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
238 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed January 29, 2013

Stayed here for 4 nights just after Christmas with our two teenagers - suite and a double room. The rooms are all reasonable sizes and the beds are large and comfortable - but firm. We had a suite on the top floor which is in the roof space and this gives it quirky angles but an overall nice and comfortable space. bathrooms are well equipped and large with good large powerful showers. The common areas are very pleasant and really good to watch the world go by in. The bar area is also very pleasant with a great range of cocktails and anything else you might want. The concierge was also very helpful and you are only 5 mins from the nearest tube on the Picadilly line which is a direct service to Heathrow. The main museums are also just on your doorstep - V&A, Natural History and Science.

We had a few minor issues with making up our room (took a few calls to reception)and an overcharge at the bar in the final bill which was corrected, but these items would not detract from a very pleasant overall experience. Breakfast is a bit expensive so we opted for some of the local cafe's which have great variety and its nice to put some funds into these local operators when in an area.

Overall would return and would recomend

Room Tip: Suite in the 'attic' are very nice
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank B_Dublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, February 1, 2013
Dear B_Dublin,
Thank you for taking the time to write such a lovely review. We were so pleased to read that you felt we had such a “good location”, that our close proximity to public transport links, Museum Row and so many wonderful restaurants prompted you to choose to stay with us at The Kensington Hotel. We were delighted to welcome you as our guest.
We were all so pleased that you enjoyed your suite. Our design team, in particular, were thrilled to hear that you thought so highly of the décor. We are converted Town Houses and they are continuously working to create a luxurious yet welcoming space whilst respecting the amazing design features from that era.

Our team is passionate about delivering a first class service and offering you, our guest, a truly memorable experience, so from all of here thank you for your kind words. They mean so much.
We look forward to welcoming you back soon.

Kind Regards,

Vincent
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 28, 2013

One of the things that makes for a good stay is the quality of the service and staff. From the moment we walked into the hotel till the time we left we received first class service from every member of staff we came into contact with.
The room was clean and spacious though perhaps too warm at night despite turning the thermostat way down (the only negative part of our stay), dinner as excellent and very good value and the bar was a most welcoming area for pre and post dinner drinks. Will I stay there again - like a shot. Highly recommended.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fiaciman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Vincent-OGorman, General Manager at The Kensington, responded to this review, January 29, 2013
Dear Fiaciman,

Thank you for your wonderful review. We believe a memorable experience begins with a team that is truly committed to offering first class service. We were so pleased to read that we met your expectations. We were sorry to hear that you had trouble with the air conditioning, thank you for informing us. Our service providers are currently doing a survey so we hope that any issues are resolved for your future stays.

It is always so lovely to read that our guest enjoy staying with us. We appreciate you taking the time to share your feedback.

We hope to welcome you back soon.

Kind Regards,

Vincent
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kensington

Property: The Kensington
Address: 109 - 113 Queen's Gate, London SW7 5LP, England
Phone Number:
Location: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#20 Business Hotel in London
#33 Family Hotel in London
#36 Luxury Hotel in London
#50 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington 5*
Number of rooms: 150
Official Description (provided by the hotel):
Perfectly located in leafy South Kensington and just moments from Knightsbridge, Hyde Park and Sloane Square, The Kensington offers 150 unique and stylish guestrooms and suites. London's largest townhouse suite (approx 2,000 sq ft), roll top baths and four-poster beds are truly befitting of this Regency quarter. The Town House bar & restaurant and a magnificent lounge area comprised of period drawing rooms offer a traditional but contemporary setting for afternoon tea, lunch or evening dinners. Our guestrooms are individually decorated in an elegant townhouse style, using sumptuous fabrics, deep upholstery and an eclectic mix of contemporary art and furnishings. The atmosphere is relaxed throughout, with the engaging and innovative service creating the ambiance of a smart private members club. All rooms include flat screen TVs, air conditioning, luxurious Aromatherapy Associates bathroom products, Nespresso coffee machines and complimentary high-speed Wi-Fi. ... more   less 
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Also Known As:
Kensington Hotel London
The Kensington London, England

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