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“Bleh..”

Vivat Bacchus (London Bridge)
Ranked #949 of 23,234 Restaurants in London
Certificate of Excellence
Price range: $27 - $41
Cuisines: European
More restaurant details
Restaurant details
Dining options: Late Night, Reservations
Dining style: Casual Elegant
Neighborhood: Southwark
Cross street: Tooley Street
Transit: London Bridge Underground and National Rail Station.
Reviewed July 21, 2013

First impression of the restaurant was nice. Seems a little bit cramped inside though which means it got quite noisy as it filled up. Our waitress was pleasant and very friendly.

I felt like having a milkshake due to the heat but there weren't any on the list so i asked her and she said they weren't available but said that maybe she can find out if they can make me a don pedro but without the alcohol which would in effect be a vanilla milkshake so i said sure to which she came back confirming so all good..

One of our party had the smoked salmon salad starter and could barely find any salmon in there. Literally 4 or 5 tiny slivers of salmon where your nail clippings would be bigger.. Pretty expensive £7.50 salmon starter..

Main course came and i had the BBQ platter which was quite nice apart from the baby chicken which was very dried out and not pleasant to eat at all.

One of our friends had the springbok burger and after eating part of it, he found a long LONG hair actually INSIDE the burger. Not with the garnish or anything, actually part of the burger patty itself! He sent that back with the waitress apologising and another one came which was fine. Towards the end of his meal the manager came over with a quick "Sorry about the issue" and then walked off?! Not too much of a sincere apology to be honest.. Hygiene in a restaurant and customer service are nothing to compromise on. Its not like he wanted anything for free but after that, even if the manager offers to buy him a drink or something with more of a sincere apology, but he just didn't really care.

Then when the bill came and we started going through it, I found that i was charged the full price for the don pedro / milkshake which turned out to be £8.75! For a vanilla milkshake!

So no, definitely will not be walking through those doors ever again after that experience thats for sure.

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    • Food
1  Thank SimonW1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivatBacchus, Owner at Vivat Bacchus (London Bridge), responded to this reviewResponded August 12, 2013

Dear Sir,

Thank you for reviewing Vivat Bacchus London Bridge.

We are glad to hear that the waitress was friendly and pleasant but not so happy that you had less good parts of the evening too.

To address your comments on the food: The salmon starter contains 60g of hot smoked salmon. This is a fairly expensive item and I think the price we charge is fair and around the average charged for similar dishes. We will certainly look into whether the correct amount of ingredients are used in the dish though.

The issue of the baby chicken being dry will be looked into as well. The BBQ platter is very South African and quite popular, so we should and would like to get that one right!

The most worrisome comment in my view is how we dealt with the issue of the hair found in the burger. We don't mince the burgers patties on premises but get them from our supplier so we don't have total control over it. We do have control over how our staff deal with problems though and the situation that you described will be looked into and analysed properly. Of course situations like that can arise but they should be solved in a much more pro-active way. I believe the way a problem is solved can often have a very positive outcome rather than one where the outcome is, as you say, "won't be walking through those doors again"; a very negative one. I think the person who had the unfortunate incident with the burger should have been given at least a nice glass of dessert wine to end the evening off on a positive note. I apologize that it was not handled in a better way.

In the view of the situation I would like to invite you to visit Vivat Bacchus again and we will throw in a nice bottle of wine to the value of £30 to compensate for the previous experience.

Hope you will take up our offer.

Thank you, kind regards and hope that you have better memories of Vivat Bacchus in future.

Gerrie Knoetze
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (292)
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246 - 250 of 292 reviews

Reviewed June 23, 2013

Out of the way and round the back of the building you'll find a pleasant if smelly restaurant, seating is comfortable and the ambiance rich. Contemporary and stark decor does make you feel that the food and the customer are the main concern. On the night I went a jazz triplet arrived and played quite loudly some well known tunes which didn't detract from the experience although talking was difficult. The Cheeseboard we chose to start with first (£19) was served on a warped piece of timber the pre-selected cheeses were spartan for the price, but nevertheless tasty with the accompanying biscuits and berries. Wine prices are a little steep but we chose a nice red at £22. Soup of the day was tomato, couldn't taste the coriander, but it seemed fresh, more like a gazpacho in texture. Friends had the goats cheese parcels and calamari steak, both enjoyed their choice. I had the braised ox cheek, which was very tender and a complete success, total comfort food. Friends made their choice from the grill menu. All very pleased with the food. Choices for desert are very tempting and indeed this is where the selection of cheeses from the cheese room comes into its own, famed for its array of cheese you are welcome to select your own set of cheeses by visiting the room, if you love cheese then this is for you. The clafoutis didn't rock the boat nor did the cheesecake sadly. All in all the though the service was attentive and plesant. Surroundings are good, ambience alive and a good place to dine. The wine club evenings and the cheese room experience are the speciality of the house.

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Thank matron134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

The waiter kept nagging us to buy some terrible wine (which tasted foul) just because he was getting the most margin on. In addition, once we paid the bill in cash, they pocketed the change (£5) and this is on top of the 15% service charge we had already paid.

Do not bother. There are better restaurants out there.

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1  Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

We ate here last night.

We had booked this restaurant a few days before. When we arrived the lady on reception was mute (a tip for her - when a customer arrives you should say something like 'hello' - not just frown at people as they come in and not say anything!)

We were shown to a nice enough table and the wine we ordered was excellent. As one of our starters we ordered the 'mixed breads' - however they aren't mixed - there were 5 thin slices of the same bread.

The starters were average.

The main course service was laughable. Two of our party had ordered steak - the steak we ordered was very good - but the frites that were due to come with them arrived almost 10 minutes after the steak! And the staff didn't really to think this was an issue. Also we got 8 frites each (yes really - I thought Nouvelle Cuisine went out in the '90's).

Also the staff had got one of the main course orders wrong (the waitress had written it down correctly but a different dish was delivered) - so one of our main courses arrived after we had all finished ours. Again- the staff didn't seem to think this was unreasonable.

We had cheeses for dessert that were excellent.

They gave us the wrong dessert wines ( different to what we had ordered) and the bill was completely wrong too (the were overages and underages so it was the around the right amount but the elements were wrong)

I elected not to pay the '12.5% service charge' which they didn't seem surprised about.

I think one of the issues is that the staff had difficulty understanding us (we are English and the staff appeared to be Australian or south african and we had to repeat everything we said.

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Thank Prs12_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2013

A group of 8 of us had dinner at Vivat Bacchus at the end of March. It has a great buzz when we got there with friendly helpful staff who showed us to our table. Delicious starters of shared platters were followed by an overdose of meat - the Springbok burgers, Ostrich steaks and Queensland steaks were fantastic - would recommend all of them! The highlight came with the puddings and in particular the chocolate pudding special which appeared as an overgrown malteser and then melted as the hot buttery sauce was poured over it!

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Thank Dingem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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