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“Amazing pizza ”
Review of Heroica Lounge

Heroica Lounge
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Ranked #3,855 of 27,667 Restaurants in London
Price range: $10 - $19
Restaurant details
Reviewed 5 weeks ago via mobile

Highly recommended. Simone’s pizza was amazing. The place was really cozy and the staff was great! For sure we will come back

Date of visit: April 2019
Thank MaruCruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 - 6 of 53 reviews

Reviewed April 13, 2019 via mobile

Visited today with my family, and the pizza tasted amazing! So fresh and great flavours! Service was really quick and staff were all super friendly. I will definitely be going back here.

Date of visit: April 2019
Thank LolJY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2019

5 out of our party of 7 came here to enjoy a pizza, well where to begin, placed order and payment was swift and things went downhill from there, we expect to wait as with any pizza order but what we wasn't prepared for was 4 members of our party after waiting 40 mins for their orders to go and be told sorry we forgot!!! and for one member to be given wrong order after challenging staff was told we don't do refunds you will have to wait for your order so after waiting for an hour and half they finally got their orders again which were wrong bearing in mind it was nearly 2 hours from initial order and to be ignored when asked for a refund was told to wait outside as we were creating a scene i'm in a wheelchair so I couldn't get in if I tried after waiting over 2 and a half hours with wrong orders we finally left never again awful

Date of visit: March 2019
    • Value
    • Service
    • Food
Thank Anita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
serale2609, Manager at Heroica Lounge, responded to this reviewResponded April 3, 2019

Hi,
I do apologise for what happened, I’m the manager and I would like to speak with you about it issue, if you provide a phone number I’ll call you.
Apologise once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2019 via mobile

Visited with my husband and 2 sons (4yrs and 7months) our 4 year old absolutely loved being in a restaurant on a bus and keeps asking to go back!! The guys running the restaurant were super helpful and friendly, they even made a fresh pizza for our 4 year old when they realised that the pizza he had originally ordered had chilli flakes on it, they gave us the replacement free of charge - great customer service guys!! Pizzas were hot, quick and fresh and the beer was cold and refreshing after a long day of sightseeing - exactly what we needed! Great value for money and a lovely relaxed atmosphere. We absolutely loved it and will definitely be recommending to others.

Date of visit: March 2019
Thank Trip238459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2019 via mobile

Very nice pizza, but having ordered the same pizza for some time (our go to take away as We live next to it), we’ve noticed that the rucola parma ham pizza no longer really has parma ham. It has been in a steady decline and in today’s pizza, was almost non existent

Date of visit: March 2019
1  Thank Hanna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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