six of us went into the restaurant we booked about a week in advance and the reservation had been lost it but they would fit us in. Yet next time we should ring them to make sure they have the reservation.
We were seated on a table towards the back of the restaurant and all of a sudden a leak came from the ceiling. Not their fault but no apology - distinct lack of customer service.
We ate of the set lunch menu as we wanted a quick meal and then on to a meeting so no wine and only wanted tap water.
It was not my choice to eat here the chairperson organised it - I have an illness and can only eat bland food without spices or onions. When I go out I often only have something plain like gnocchi and a white sauce. I asked the manager if she could accommodate my wishes and got a stern no and was told gnocchi was far too expensive and she would not do it. This has happened before to me in the past yet most restarants will say sorry we can't do it for that price but if you'll pay a big more we will -proactive make the customer feel good. Yet this place basically a solid no. I had to accept fussili with sausage and broccoli in a white sauce. It would have been nice if the pasta had actually been cooked, it was quite crunchy which was strange because everything else been cooked within an inch of its life.
When the bill came the manager said she had include the compulsory service charge of 10%. firstly service is not compulsory in England and secondly if i get bad service or an awful meal I want it removed. I told the manager and this was like a red rag to the bull she shouted something in Italian to the servers who started giving us dirty looks. It made the rest of the party feel very uncomfortable. I paid and asked for a vat receipt and i got huffed at again but got the receipt. I would avoid this place there are plenty of other eateries in the area, only choose this place if you like poor food, bad service, have water in a bottle shipped from Italy and never remove the service.
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