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“Good value for London, great location. What more do you want?”

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Best Western The Boltons
Ranked #505 of 1,077 Hotels in London
Reviewed September 30, 2013

I chose this hotel for a one night stay for a theatre trip in September. Wanted a good location after recently staying in Shoreditch (avoiding central London prices) and finding the Shoreditch area a bit grotty and full of "characters" late at night. The location of the Boltons is great - a quiet residential street with other B&Bs/hotels, but a very short walk from Earls Court tube and shops (inc many chains: Byron Hamburger, M&S Simply Food, Costa, Cafe Nero, Gourmet Burger Kitchen, Zizzis, Wagammas, plus lots of independents). Perfect! Also brilliant if you're visiting an event at Earls Court.

The room we were given was on the lower ground floor, amongst a bit of a rabbit warren of corridors and rooms. Our room had a window onto an internal light well, so could have had a better aspect, but this was fine for one night. The furniture/decor was all a very high standard - very clean and of good quality. The bathroom had a spacious corner shower, large basin and toilet. All very high spec. Tea and coffee making facilities were provided (tray in wardrobe) with good quality beverages on offer.

Staff on the front desk were friendly and helpful, not that we had cause to ask them very much, but still it was nice to be greeted with a smile and a hello when you return to your room etc. This was refreshing after so many hotel staff don't even give you the time of day. We didn't have the breakfast (an additional £10pp when not included in the room rate), as we thought we'd just get something from M&S, but unfortunately the store just round the corner from the hotel doesn't open until 12pm on a Sunday so we would have had to wait a while to buy something!

All in all, a very pleasant stay. I would definitely stay again when visiting London, but would request a room on an upper floor.

Room Tip: Ask for a room not on the lower ground ground floor/basement in the hope of getting a window.
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  • Stayed: September 2013, traveled as a couple
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1  Thank gemhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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462 - 468 of 1,061 reviews

Reviewed September 29, 2013

We arrived late morning, knowing the room probably wouldn't be ready, but we thought we'd check in anyway and leave our luggage with the hotel. The gentleman at the desk was less than friendly, never cracked a smile. He told us the room wasn't ready and to come back at 2. He offered to take the luggage. We came back at 2 and the room wasn't ready. It took another hour!

The room was OK. Carpet was dirty otherwise, the room was clean. TV was set up on the wall in front of the bed and was basically in the way anytime you wanted to move around the bed to go from one end of the room to the other. The small couch was facing the wall and the bathroom door, not the TV! Wardrobe was fine, with coat hangers and drawers, and a safe. However, the safe was on the floor and NOT bolted! Anyone could enter, grab it and either leave with it or throw it out the window to an accomplice behind the building (ground floor room).

Breakfast was included and served in a small dining room. Some tables are very difficult to use if it's busy (like the first morning we were there) because of how close the tables were. Good breakfast with plenty of choices. Good espresso!

The other front desk employees were a bit more friendly and provided some information. One gentleman booked us a car for the airport.

There was a computer (and printer) guests could use for free in front of the reception desk. Very convenient plus free WiFi in the room.

When we left, we said goodbye to the gentleman at the reception (the same unsmiling one who 'greeted' us when we arrived). He didn't acknowledged us. We repeated our goodbyes and he managed to lift his head.

There is definitely work needed to improve client interactions at the front desk for some staff. Not sure what the problem was. Two men traveling together? The fact we booked on points? No matter. A smile and a pleasant disposition go a long way in the hospitality business. Probably wouldn't go back there.

Very convenient location, nice area, felt safe and steps away from Earl's Court Tube station.

Room Tip: A/C was good but was a bit noisy. The fan was grinding. Otherwise, the room was quiet.
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  • Stayed: September 2013, traveled as a couple
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2  Thank YHZcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

From what I know about accommodation in London and how small rooms can be, this was good value. Our room was small with a small bathroom too. At times it was noisy as the corridor is small and if people are talking it is quite noticeable, earplugs are a good idea. Many of the rooms are in a ground floor basement area, so be aware when booking if you want an above ground floor room. They are relatively newly refurbished although are already showing signs of wear and tear. The breakfast room is very small and provides hot and cold breakfast very much a cafeteria type so nothing fancy here but fine to start the day with. Service was good from all staff and the hotel is very close to Earls court station.

Room Tip: Ask for an above floor room.
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  • Stayed: September 2013, traveled with friends
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1  Thank ratbagx3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

We stayed in this hotel for just one night whilst we were attending the HYPER JAPAN convention in Earls court 2.
I have no complaints what so ever! The rooms were well decorated, cosy and very clean. The staff were friendly and helpful and it was very near to the venue. Shops and restaurants were also very close by.
All in all a good experience I would definitely stay here again :D

  • Stayed: July 2013, traveled as a couple
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Thank MinniMallow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

We went to the hotel at very short notice. It was very easy to find from Earls Court Tube station. The rooms were very clean and the staff more than helpful. The only downside was the fact the hotel didnt have a bar. ( though there are lots nearby). The staff directed us to the best ones.

  • Stayed: August 2013, traveled with friends
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Thank daltonblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

Tasteful modern decor, very comfy bed, very clean. 2 mins walk to tube on direct lines to popular stops (westminster, tower, leicester sq etc). Only minor drawback was size of room and slight lack of storage as i don't travel light...but i would definitely return, so didn't bother me that much!!! Also excellent signal in room from free wifi.

  • Stayed: September 2013
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1  Thank greeney82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2013

I stay in London hotels a lot for work so am always on the look-out for comfortable and not too pricey accommodation. This hotel, in a quiet street just a few minutes from Earls Court tube station, is a bit of a find. The receptionist was welcoming, and I was immediately told I had an upgraded room, which is always a positive start! Very comfortable room, with nice toiletries and well-decorated. I didn't have breakfast there, so can't comment on the food. But I had a good night's sleep and left feeling that it was a hotel I would like to come back to.

  • Stayed: September 2013, traveled on business
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Thank Lynne24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western The Boltons

Address: 19-21 Penywern Road | Earls Court, London SW5 9TT, England (Formerly Best Western Boltons Hotel London Kensington)
Phone Number:
Location: United Kingdom > England > London > Earls Court
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#265 Business Hotel in London
#319 Luxury Hotel in London
Price Range: $107 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western The Boltons 4*
Number of rooms: 56
Official Description (provided by the hotel):
Combining Victorian charm with Modern Luxury The 4* Best Western The Bolton's Kensington is a modern oasis of peace in the conservation area of the Royal Borough of Kensington and Chelsea. Fully Refurbished in 2012 to incorporate modern simplicity and functionality with Victorian charm Best Western The Bolton's Hotel London Kensington with 56 fully Air conditioned en suite bedrooms, complimentary High Speed WIFI throughout, a welcoming Restaurant serving a decadent breakfast is the place for the discerning traveller looking for great value for money. Ideally located just around the corner from Earls Court underground station, within easy reach of some of London's most prestigious shopping areas such as High Street Kensington and Knightsbridge to the many attractions of London such as the Natural History and the Science museum just off our door step making the Best Western The Bolton's Hotel London Kensington the ideal location for your visit to London. Book directly with us and start your day with a great English breakfast on the house. ... more   less 
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Also Known As:
Best Western The Boltons Hotel London
Best Western London
London Best Western
Best Western The Boltons London, England

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