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“Customer service in dire need”
Review of Westfield London

Westfield London
Ranked #130 of 1,655 things to do in London
Certificate of Excellence
Useful Information: Stairs / elevator, Bathroom facilities, Activities for young children, Activities for older children, Wheelchair access
Attraction details
Useful Information: Stairs / elevator, Bathroom facilities, Activities for young children, Activities for older children, Wheelchair access
Warsaw, Poland
Level 6 Contributor
153 reviews
52 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
“Customer service in dire need”
Reviewed September 28, 2013

Having shopped in most areas of the US and Canada,we had high expectations.. Boy were we disappointed. We received horrible service in several stores. The staff at Louis Vuitton were bad,we actually went and our Vuitton items at Harrodsburg instead. Banana Republic has very apathetic staff and when we complained,they could care less. We decided not to shop there. The Rest of the stores,especially Burberry, we're great. Ollie at Burberry is a superstar and made our shopping experience great. Great food choice s and the service everywhere else was great. We were there everyday for seven days,it was four minutes from our hotel. If you are hitting a mall anywhere,this would be it. Very clean.

Visited September 2013
Helpful?
Thank mitchmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wargrave, United Kingdom
Level 5 Contributor
63 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 51 helpful votes
“An easy Saturday afternoon venue”
Reviewed September 25, 2013

Living just 40 minutes drive west of London, we often enjoy venturing into the west end at the weekend. From Westfield Shopping Centre, you can park the car for only £8 for the whole day and then either enjoy the shopping on offer at Westfield and/or hop into town on the central line, which is conveniently located immediately next to the shopping centre. Westfield has much to offer with a huge variety of shops and eateries - our favourite is Cafe Concerto for lunch - and a fantastically modern digital Vue cinema on the top floor for the evening's entertainment. When we are venturing into the west end for the theatre, we normally park at Westfield and take the tube. Very convenient. Although we're not really into the events going on in the shopping centre, there are many of them, including live music, fashion shows and exhibitions of various kinds. This all makes for a fun and relaxed worry-free Saturday afternoon.

Visited September 2013
Helpful?
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
136 reviews
64 attraction reviews
common_n_attraction_reviews_1bd8 64 helpful votes
“Wish our Westfields in Australia were as well designed....”
Reviewed September 24, 2013

Lovely to walk and shop here. Free WiFi useful as well. Great open atrium area and eating areas very atmospheric. Recommended.

Visited September 2013
Helpful?
Thank casandlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level 6 Contributor
99 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 84 helpful votes
“Excellent range of shops & restaurants”
Reviewed September 24, 2013

I only visited Westfield Shopping Centre by chance recently but I am very pleased that I did. I was visiting London for a wedding & staying at the Hilton on Holland Park Avenue. After a long journey my wife & I were looking for somewhere for cheap late lunch. After looking at the internet it seemed Westfield offered a good range & it was a short walk from the hotel.

Apart from the food court there is a seemingly endless choice of restaurants to suit all budgets & tastes. We went to Byron Burgers for lunch (excellent burgers) & then spent a couple of hours browsing the shops. There are plenty of recognisable high street names like John Lewis, Boots, Debenhams etc.. but also many specialist retailers like Prada, Gucci, Apple, Church Shoes - the list goes on & on.

There are also two very long terraces of restaurants offering choices ranging from steak, fish, Lebanese, Mexican, Thai, Japanese & so on. We returned for an evening meal at the Cabana Brazilian BBQ which was also excellent. Whether you are out shopping or looking for a decent choice of restaurants Westfield fits the bill.

Visited September 2013
Helpful?
Thank TheDrippingTap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
24 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
“Shop til you drop!”
Reviewed September 21, 2013

It is great a wide range of shops from adults clothes to kids toys......great for finding what you need. Also a cinema and a food court. So many shops you need a lot of time to get around them all. The kids favourite shop is the Lego shop but there are many others it is great. A play area for the kids too. Only fee is to get in for parking.

Visited July 2013
Helpful?
1 Thank Nikita J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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