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“Nice food, disappointing hotel” 3 of 5 bubbles
Review of York & Albany

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York & Albany
Ranked #624 of 1,089 Hotels in London
Sao Paulo, Brazil
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nice food, disappointing hotel”
3 of 5 bubbles Reviewed December 6, 2009

Tennis and fine food are two of our passions, so we planned our trip to London long time in advance in order to attend the ATP Tennis finals (Barclay Cup) at the O2 arena and dine at Jamie Oliver and Gordon Ramsay`s restaurants. For that purpose we booked at two different hotels. The first week in London we stayed in the area of CanaryWharf (close to the O2) and then we moved to the York & Albany in Camden Town. Since we had read some very good reviews of the Y&A and we just had a good experience at the Marriott the days before, we were a little bit disappointed.

The first impression: The Y&A entrance is located besides the trash containers of the restaurant. That would not be too much of a problem, except for the fact that the containers are continuously in use. This creates a lot of noise because some bedrooms are precisely few meters away from them. Therefore, very late at night and very early in the morning, you can hear people disposing or retrieving trash. Also, the side street of the hotel has a lot of traffic and every time a heavy truck passed by, our room vibrated. It was quite difficult to sleep and we were tired most of the time.

On the positive side the room service was reasonably good and the wireless internet connection was excellent. Rooms are clean (although old fashioned), but not very spacious. People at the reception were friendly.

Service at the bar and at the restaurant was frankly disappointing. We noticed that there were too many waiters, but they spent most of their time chatting and away of sight, when their supervisor was not there. We confirmed this impression after we had lunch at other restaurant listed on Ramsay`s website: Maze, which was precisely the opposite. Service at Maze and its food were excellent. (Could it be because Ramsay supervises Maze more closely?) As for the food at Y&A, we were not particularly impressed. Maze was clearly a better choice. We must add though that the Deli at Y&A (Nona) offers a very good selection of traditional pizzas baked in the oven.

The experience as a whole was very interesting though. Somehow we understood the point that some critics make. Namely, that once a celebrity chef decides to create an empire and allows his name to be associated to other projects and other chefs, high quality might be put at risk. For our next trip to London we will look for other options.

  • Stayed December 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank QuincasBorba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, CA
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 2, 2009

We had a great experience at Gordon's Regent's Park adjacent restaurant. Although fairly empty at 7:30 mid-week, it filled up very quickly. The menu is small but we found the best option in the cote de boeuf for 2 which was amazing. It is served beautifully, on a large wooden board, beef perfectly cooked and cut with the side dishes also placed on the board. Wine list was good and our waitress was knowledgeable enough to help us choose. We were underwhelmed by the dessert options but were too full anyhow.

On our way out, we glanced over at the gorgeous bar area and were then drawn to it for another drink. The bartender was so great and really into his job so he expertly made me a cocktail off the menu and made the most precise 'old fashioned' for my hubby. It was a perfect post-dinner experience. Can't wait to go back next time we are in London.

Stayed September 2009, traveled as a couple
Helpful?
Thank LAtraveler09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
Level Contributor
196 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 bubbles Reviewed October 1, 2009

We stayed at Y&A in September for our wedding and they couldn't do enough for us. From the moment we checked in we were made to feel very special and everyone in the hotel knew us by name and were very friendly. Our room was amazing and very spacious. One downside is that it overlooked the main road and there was a lot of noise from traffic and people returning from late nights out. Nothing a pair of ear plugs couldn't resolve though!
From the way that the rooms are decorated, you get the feeling that you're a guest in someone's home - lots of antiques and pictures, lovely attention to detail. The bed is probably the most comfortable hotel bed I have stayed in, with egyptian cotton sheets.
The location is lovely, right opposite Regent's Park, which is great for a stroll and picnic if the weather is nice. You're just a short stroll from Camden Town tube station and lots of bars and restaurants in Camden if you're looking for a night out. Food at York&Albany is amazing and I'd recommend you make sure you have breakfast and dinner there at least once during your stay!

  • Stayed September 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank superwrong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 11, 2009

We had booked Sunday lunch for ourselves and two friends we were meeting in London. The greeting service was mediocre, we waiting a long time to be seated (we had booked about three weeks before). The food was excellent, we all had three courses, the only thing I could fault was the plate of cheese and biscuits, very meagre portion, and nothing about it looked attractive. The main problem was with our server, she was miserable, slow, and didn't seem to have a clue about taking food orders. We were not checked on any of our courses, and although the food was really good, the service definitely let the restaurant down. Not sure if I would go back.

  • Stayed July 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Nunney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Netherlands
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed April 20, 2009

We had lunch here on Sunday 19th April and were greeted by a very forgetfull and arrogant bar staff, he askes our name 4 times! We had to place our drinks order twice because the waiter(s) was fooling around and cleaning the menu's..? (surely this should be done outside opening hours) also there was an array of dirty glasses on the bar in front of us or the whole time we sat there (30 mins.) even though two bar staff looked and them and looked away constantly! It was not busy at this point so no excuse.

We eventually went looking for our table ourselves after having asked twice if it was ready and other guests were being seated, our waiter really is totally incompetent to work there.
Out table turned out to be in the darkest far away spot you could imagine and we were told that no other alternative was available and that we should have requested a table upstairs. Having never been there before how were we to know this?
After some persuasion and 3 members of staff later we finally were given another table and the Maitre'd gave us some complimentary drinks, she was very nice in explaining the situation however it still spoilt the mood of the day.

  • Stayed April 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank lorrmac44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK Birmingham
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed February 16, 2009

York and Albany promises quality, atmosphere and of course, fantastic food......being under the wing of Angela Hartnett in the Ramsay collection. Well......When you arrive at York and Albany, don't be disappointed, it's not a 'pretty' setting, particularly next to the tyre shop! It's also appallingly signed, particularly for hotel guests, you really have to take a guess at how to get in.........However, when you pass through the door, class and elegance hit you in the face, the decor is beautiful, stunning victorian refurbishment, mixed with ultra modern fittings. When you find the hotel check in desk, it is intimate and the staff particularly attentive - I was very impressed. The room....I booked the four poster deluxe double that is featured in the images on the website....it is stunning - beautiful antique furniture, stunning high ceilings, what's missing is the fire to give it the cosy finish and to be honest, the settee is a little 'shoved' in at the end of the bed. The bathroom is a little clinical, but is full of quirky features, but with the original windows is particularly draughty!! A lovely glass of champers on arrival was particularly welcome as I settled in, but alas, to no avail, whatever myself and the 'concierge' tried, we couldn't get our satellite TV to work - when we had booked the York and Albany 6 months before for a romantic laze away weekend, this was of particularly annoyance as we wanted to laze in bed and chill, read and watch TV, not go out and sightsee. Luckily there was another room available in the same category and after a quick look, we arranged to move. This one was much less traditional, but still as luxurious and had a bigger bed.........Lovely!! The Restaurant on valentines evening, was of course busy. The service though - BEWARE, is appalling. We were seated at 20:30 in time, but were not given a menu, or asked if we would like a drink for around 20 minutes. NOT what you expect from the reputation of Angela Hartnett and Ramsays. The food, was particularly good, the wine choice was also really satisfactory. Again though - despite liking the length of time to sit and eat for a valentines dinner (we ended up leaving at around 2330 - 3 hours later!), it was the attention to detail and the atmosphere that lacked from our less than interested waiter. Luckily for us, the company was great and we weren't in a hurry, but it wasn't necessarily that, it was the lack of interest as I say. Hence when checking out we refused to pay the 12.5% service - £25 quid in all for lacklustre service is just not on. The building inside is beautiful, the bar area surprisingly relaxed and not full of pretence. The food seriously good, and the deli offers lots of options adjacent! All in all a lovely, romantic weekend, but not quite up to the price tag is our verdict! Angela still has a lot to overlook if it's going to stay as busy as it currently is in its' early days........

  • Liked — Intimate, only 10 rooms, food, decor
  • Disliked — Restaurant service
  • Stayed February 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed January 31, 2009

The rooms in the hotel are gorgeous--traditional decor with modern touches. The bed is huge and we loved the wetroom in the bathroom. The hotel is attached to a great bar with amazing cocktails and a Gordon Ramsey resto. They offered us a table when we checked in which is impossible to get at the last minute on a Friday night. The location is excellent as well--just a two minute walk to Regents Park, Camden and Primrose Hill. A brief walk through Regents Park takes you into the city centre. My only complaint was that the bathroom didn't have a bathtub (room 8).

  • Liked — Location, Bar/Restaurant, Decor
  • Disliked — No bathtub
  • Stayed January 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SandALondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about York & Albany

Property: York & Albany
Address: 127 Parkway, London NW1 7PS, England
Location: United Kingdom > England > London > Regent's Park / Kings Cross
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#363 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — York & Albany 4*
Number of rooms: 10
Reservation Options:
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Also Known As:
The York And Albany
The York & Albany Hotel London
York & Albany London, England

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