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Great setting but too crowded

We skated at The Tower of London a few years ago and thoroughly enjoyed it. However, on this visit... read more

Reviewed January 15, 2019
N5382UCkarenn
,
Leigh-on Sea, United Kingdom
Ok.....ish.

We went Sunday 6th January. The last day for the 2018/2019 season , we were a party of 4, ages... read more

Reviewed January 6, 2019
Sami_b1
,
London, United Kingdom
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Reviewed January 2, 2019 via mobile

My girlfriend and I took her 8 and 11 year old sons for their first I've skating trip. The location under the iconic Tower of London made this all the more exciting and made this a moment the boys will never forget.
Once on the ice the staff were incredibly helpful in helping the boys with tips and getting their confidence to a level that saw both of them getting across the ice.
I'd recommend this a a great family experience.

Date of experience: December 2018
Thank 411grahamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2019 via mobile

Went here on 29/12. The rink wasn’t frozen & a huge pool of water. Was so deep in places it was spraying up, my daughter fell & it almost covered her legs it was so deep. The metal elements were showing & it was very bumpy to skate on. Highly dangerous.
We’d travelled for an hour by train to get there too.

Left pretty quickly as kids were saturated & when I emailed to ask for some compensation for the loss of the £70 to skate, £50 to travel & £50 in tickets for other things we booked & couldn’t attend due to being soaked through from the puddles. Their reply pretty much said it was our fault for booking it when it’s mild & we weren’t appropriately dressed..admittedly we had forgotten our wet suits & snorkels that day!
They said i was the only person to say that it was unfit for purpose..but upon checking other reviews that’s clearly a lie. Then blamed the mild weather yet every other rink (3 of them in a 10 mile radius) was still frozen & fine. So clearly a problem that they were unwilling to admit or refund on. They offered me a free skate a few days later...on the same waterlogged area; costing me another £50 in travel just to put myself through that horrific ordeal again!

They said to me that they took 2500 people’s money on this day to ‘ice skate’ when it was just water. Disgraceful con artists, nothing more.
Fraudulent sale of tickets, terrible customer service, ignorant staff. Use another London rink for sure!

Date of experience: December 2018
Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2019

The location of the ice-rink is right next to the Tower of London and it offers a very nice view over the walls of the Tower from the outside of it and a bit of the river Thames can be seen, as well as the Shard opposite, so it's memorable for sure. The skating sessions last 45 min, you are always advised to arrive 30 min before the session starts in order to get your skates and get ready. The gets polished inbetween the sessions, but as there are quite a few people in each session, the ice doesn't stay polished for very long. There is a coffee bar that offers some snacks and hot and cold beverages. To give you an idea of the prices, a relatively small bottle of water is £1.50. But you could always bring your own. The coffee bar has an indoor area, which is nicely heated up and also an outdoor area with a number of stool chairs available, so you can sit there and watch the skating on the ice-rink in front of you. After the skating session is finished, we could have stayed on in the coffee bar afterwards. However, instead, we decided to walk over to St Katherine's Dock nearby where The Dickens Inn pub is, which always goes well as a follow-on location from the Tower of London location if you wish to spend an afternoon in that part of London (you will get to see a real traditional telephone box there too, as there are hardly any left around!).

Date of experience: December 2018
Thank DocklandsDogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2018 via mobile

Four stars because how cool is it to be skating on the moat at the Tower of London? Would strongly recommend that you make a booking in advance, particularly around Christmas and New Year’s. Also suggest going after 4:00 pm when it’s dark and the city is sparkling. The Tower is uplit and provides a spectacular backdrop to the skating. Ticket price includes skate rental. Can’t give it five stars because the rink is small, the crazies are plentiful, and there are too many “assistance penguins” for tiny skaters. Unfortunately bigger kids and some adults commandeer the penguins and barrel around the rink. Next year will try another venue.

Date of experience: December 2018
Thank Y9683HZchristinak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2018 via mobile

Acquired tickets at the ticket booth, £14.50 for adults. The staff when receiving the ice skates and returning them were rude and life-less. What size are you? When you give your shoes to them to swap for ice skates they should be able to determine not wait for people who probably never ice skate to pick their size. The ice rink itself was amazing, it wasn’t melted, in saying this we were the first group on at 11am. It was crisp and not too many people were on the ice rink which always helps. When returning the ice skates and saying “Hello” or “Thank you” the woman didn’t respond to either which was a let down of the fun which was had. I would recommend and I would go again if I was to be around! Just tell your staff to snap out of it!

Date of experience: December 2018
Thank k4y4h4n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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