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“Good location, clean, room a bit small”

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Shaftesbury Metropolis London Hyde Park
Ranked #339 of 1,067 Hotels in London
Cork
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good location, clean, room a bit small”
Reviewed June 30, 2010

Plus : The hotel is well situated, 10 minutes walk from Marble Arch.Would stay in the area again for convenience (also close to Paddington station). Hotel is less luxurious than the web site allowed us to believe but a nice/clean room in a central hotel, great buffet breakfast.
Minus : The room was quite small and at basement level which didn't allow much privacy (also due to the proximity of the staff exit). Would recommend to avoid the basement rooms on the street front if possible. Also wouldn't pay top price.

  • Stayed June 2010, traveled as a couple
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Helpful?
Thank JoanneBrittanyCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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London
1 review
Reviewed June 2, 2010

Well it's interesting reading some of the other reviews..... funnily enough we were transferred here from another hotel due to the room we had booked becoming 'unavailable' even though we had paid in advance and it was 4am when we checked in. As if that inconvenience wasn't bad enough.

Notable points during our six hour stay:

1/ the room was dirty, rubbish in the bins, sink full of water
2/ the room was small, overlooked rubbish bins (in the courtyard) and
3/ we were woken early in the morning by the rank smell of fatty breakfast (turns out our room was RIGHT next to the canteen - and I say 'canteen' because 'restaurant' is overstating matters)
4/ the breakfast itself was pretty poor, and i say that EVEN though we had asked for it as a pitiful gesture towards compensation for the transfer interruption. i've not been inside a prison but i would imagine prison canteens to be roughly on par with the 'ambience' at the breakfast table. poorly cooked meats sat alongside a tray of bean juice with some floatie bits at the bottom of the pan
5/ er - it wasn't cheap. we paid £120 on lastminute,com which is the most we have ever paid, and yet we got the poorest value. for proper value try and get one of the grange hotels, or a thistle, or damnit, even a ramada jarvis! you'll probably pay less, for literally 10 times the quality

IN THE BIN!

  • Stayed May 2010, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank DollyPower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these London hotels

denmark
Level Contributor
1 review
Reviewed May 25, 2010

Stayed for 4 nights in a club room. Price was reasonable. Everything was new-decorated. Very good facilities. In the room was refrigerator, microwave-oven, plates, knives, forks, spoons, coffe-making facilities - even wineglasses and a large TV-screen (with many channels). Staff very polite and helpful. Hope to be back at my next stay in London.

  • Stayed May 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank merete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 22, 2010

INTERESTING BUSINESS MODEL

Booked in advance but when we arrived they couldn't find our booking. They said there weren't any rooms anyway! They claimed that from the afternoon there was a problem with one of the areas in the hotel and due to 'health and safety issues' they had been forced to move other customers to other hotels. They offered us Grand Royale London Hyde Park in Bayswater but we said no because the location was not where we wanted (and the reviews weren't good). They initially said it was the only hotel available for us to move to but then after pushing them, a room suddenly became available at Shaftesbury Premier London Paddington. (We checked online and it showed there were lots of rooms available in Shaftesbury Hotels around Paddington. Why did they offer Grand Royale?) Reluctantly we agreed. We were given complimentary breakfast.

Service at the Metropolis was alright but it was non-existent at Shaftesbury Premier London Paddington! Staff were unhelpful.

Room and toilet were tiny but we expected this of Shaftesbury. They were clean.
Airconditioning worked but not cool enough.
Internet worked alright.
Location was not as good as what we originally wanted but still good. Close to paddington station. Good connections.

Reading all the other reviews on the website, it made me wonder if they have a central booking system which accepts as many bookings as possible for all the different Shaftesbury Hotels and then they just move the people round so all their hotels fill up - filling up the hotels further away from central London first.

I just wonder how the front desk staff manage to handle disappointed/annoyed customers (everyday it sounds like).

  • Stayed May 2010, traveled as a couple
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Helpful?
1 Thank AhmadAdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerset
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 20, 2010

Great Hotel......extremely friendly very helpful staff. Beautifully clean and very handy for our purpose which was St Mary's Hospital. Would recommend Good Value for Money. Wanted to stay longer but fully booked what a pity!!

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Motherhen84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gavle, Sweden
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 17, 2010

We went to London for a 2 days visit and arrived late at night. I had called in advance to let them know what time we would arrive. When we arrived they had no room for us, even though we had paid in advance!!!!! They bookad us a cab that arrived after 40 minutes, and took us to a hotel 45 min outside of time. It was a old very run down hotel that smelled awful. We had to spend the night there since it then had became 1.30 am and we were very tired. As a compensation they gave us a english breakfast at the horrible hotel, wish we didn't dare to eat (bad hygien at the whole hotel).
When we finally got the right hotel the next night it was ok, but the service was very bad the whole time. I will never return.

  • Stayed May 2010, traveled with friends
    • Value
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Helpful?
1 Thank dragonfly026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool
1 review
Reviewed April 29, 2010

Surprisingly lovely hotel given the great value prices. A deserved 4 star official rating. Looks and feels newley refurbished with very high standard of finishings, fixture & fittings, particularly in the bathrooms. The rooms are on the small side but excellent quality.

  • Stayed April 2010, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank BasrahBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shaftesbury Metropolis London Hyde Park

Property: Shaftesbury Metropolis London Hyde Park
Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#242 Luxury Hotel in London
#370 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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