We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,547)
Filter reviews
1,547 results
Traveler rating
514
557
218
108
150
Traveler type
Time of year
LanguageAll languages
More languages
514
557
218
108
150
Show reviews that mention
All reviewsclub roomhyde parkpaddington stationsussex gardensmonkey puzzleedgware roadmarble archheathrow expressdouble roomrooms are smallreception stafffew minutes walkshort staylocation is excellentmicrowavehairdryer
Filter
Updating list...
885 - 890 of 1,547 reviews
Reviewed July 9, 2013

Our second visit to this hotel was on July 2nd, each time staying with friends. The location is ideal with its proximity to Paddington Train Station, the staff are very friendly and the rooms although some are quite small are well equipt and very clean. We find this hotel ideal for a short stay and I am sure we will return on our next visit to London>

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vicky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this reviewResponded July 12, 2013

Dear Guest,

We thank you for your lovely comments about our premises & our fabulous staff.


We hope you will be back soon and for assistance in booking your future stay please write to me on dm@shaftesburymetropolitan.com

Kind Regards
Gourav Gupta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013

Nice room, very comfortable although a bit small, excellent location, good value for money. Staff were friendly, would stay again. Hyde park and paddington station very close by. A very nice Indian restaurant nearby too.

Room Tip: Ask for a room not next to the elevator, we could hear it from the room (right next to it) but wasn't overly disturbing
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ilostmyselfuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this reviewResponded July 8, 2013

Dear Guest,

A big thank you for your feedback on this website and also for choosing to stay with us during your recent stay in city. Your feedback has been shared within the team and feel proud that we were able to meet your expectations with us.

All staff was really please to know that their service and friendliness made a big difference in your stay. Our hotel should be your home for all future visits to London and we all will always look forward to welcome you back.

Thanks & Regards,
Gurpreet Singh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

I can't say enough good things about the Shaftesbury Metropolis. I ended up staying for two nights after my booking for another hotel fell through. It's a 5 minute walk to Paddington train/undergound station. The rooms are clean and decorated in a very simple, modern style that really made you feel like you're staying in a much more expensive hotel. Even though the rooms were not ready upon check-in, the staff was extremely helpful and provided luggage storage for as long as necessary. The rooms are small, but that's expected in London. Free wi-fi is a big plus. My only real complaint is the "taxi" company that the hotel uses. When I called for a cab, I expected to find a mini-cab waiting for us, but instead it was a luxury car. The hotel seems to have a contract with a nearby car-hire and they charge at least £15 ($20) more than a regular mini-cab.

Room Tip: We had a ground level room and had no issues with noise.
  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MallyOhMally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this reviewResponded July 3, 2013

Dear Guest,

We really appreciate your feedback in regards to your recent stay at the Shaftesbury Metropolis London Hyde Park Hotel. Guest feedback is really important to us so that we know where we stand in the market of delivering excellent customer service and we thank you for bringing it to our notice.

Everyone here at the hotel was glad to see that you fully enjoyed your stay with us and will give us another chance to serve again. Our aim is to reach highest level of customer care where you especially found our staff - professional, helpful & friendly.

I'm sure our hotel should be your home for all future visits to London. Moreover do write to me prior to your next visit to us and I'll make sure your are in one of our best comfortable room.

Best Regards,
Gurpreet Singh
gurpreet@shaftesburymetropolitan.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

We stayed at the Shaftesbury Metropolis for 4 nights recently, at the beginning of our UK tour, beginning May 4th. We received an excellent price, special deal for $799 Australian. Had a great time in London. The Metropolis was so conveniently situated to Paddington Station - about a 7 min walk.. Hop on & off bus too was only just around the corner, diagonally across the road from Paddington Station. The staff were very friendly and helpful. Full breakfast was great. Was initially concerned only because we'd read a bad review. Advice, ignore it! Sheets were clean and crisp, the bed was VERY comfy, towels changed daily and we were close enough to Hyde Park (a 10 min walk) that we could buy freshly made sandwiches, 2 bananas, 2 drinks and bikkies for 14 pounds. Now that's reasonable! Yep, a great place to head out for things to do in London.

Room Tip: Didnt use the downstairs gym and not aware that a pool was available. But London weather is sooo unreliable at that time that I doubt you would get to use a pool. Besides, there's so much to see and do in London. Just enjoy the sights.
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this reviewResponded July 3, 2013

Dear Ms Debbie,

Wow what a excellent feedback.

Let me start with thank you for choosing to stay with us and also for sharing your thoughts on this website about your recent stay with us. Guest feedback is valuable to us and helps to improve on our services and standard.

Whole team was really please to read your feedback above and feel proud that we were able to meet and exceed your expectations with us. It was a great pleasure to have you with us.

Kindly contact me on email below in advance of your future bookings and allow me to take care of yourself for a comfortable stay.

Thanks & Regards,
Guroreet Singh
gurpreet@shaftesburymetropolitan.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

Booked a room in this hotel end of last year.
Booked it because it was on the way to my clients return trip home. I could meet him halfway.
Upon arrival I saw couple of old leather couches. Some glass tables. Unfriendly people. Apparently many people were overbooked. So was I.
I noticed that this hotel is not the hotel as you can see in the pictures. Was booked to another hotel. Transfer was free, but it was complete chaos in teh lobby.
Do not go here !

Room Tip: Do not go here.
  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Service
2  Thank Hans E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this reviewResponded June 29, 2013

Dear Guest,

Thank you for choosing the Shaftesbury Metropolis for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call me on the number given below as per your earliest convenience so we can discuss this further.

Once again, kindly accept our sincere apologies

Thank you very much.

Yours Sincerely,
Gourav Gupta
02077237723

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews