Travelled to London for a Christmas night out. Had been emailed in the day to say due to maintenance we had been 'upgraded' to another hotel. We arrived at the other hotel which was nowhere near where we wanted to be to be shown a cupboard in the basement which was apparently our bedroom. After a phone call and speaking to reception we were 'upgraded' again to a cupboard on the 2nd floor which was classed as a club room. We were due at a function so took the room which had the window open this should have set off alarm bells, before we left we closed the window. We had to get a cab due to the distance we now were from the restaurant, the cab arrange by the hotel drove in circles so cost nearly twice as much as on the way back. We arrived back at the hotel about midnight to the smell in our room of sewers. A member of staff came to the room and brought an air fresher as a solution to the problem, not an acceptable one. We ended up getting a cab home. I would never book this hotel and would ensure no-one I know booked with them either. I wish I had read the comments on here first and will check this site in future. My next phone call will be to environmental health.
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London
- Shaftesbury Metropolis London Hyde Park England