I booked a club room but when we arrived at the hotel I was informed we were booked in to a sister hotel a couple of blocks away. We went to this hotel. As we were early and our room was not ready we left our bags and came back later. The room was awful. It was tiny, not very clean and totally out of order for a 4 star hotel. They really have a cheek to think this is acceptable. I spoke to another guest who was there with her daughter and she complained about her room. Our supposed Club room was tiny so goodness knows what the basics are like!!!! The furniture is dated, tatty and unclean looking. There was and old grotty iron board leaning against the wall, heaven knows how they thought you could put it anywhere. I would never go back to this hotel. Nothing like the web site shows.
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London
- Shaftesbury Metropolis London Hyde Park England