We originally booked another hotel in this chain, we phoned up to change our dates and when I asked for a confirmation email I was told this wasn't necessary as I was in the system. I naively accepted this. Upon arrival there was no record of the booking and I was told they were full up. I was offered this hotel instead. From looking at other trip advisor reviews this seems to be a fairly common occurrence.
I was disappointed that I was being taken further away from the west end, however I had no alternative but to accept. I was given a free taxi service to and from the west end.
I was given a tiny room in the basement of the hotel, next to the kitchen and a massive extractor fan. At six a.m. I was woken up by staff talking and a loud humming noise from the fan. The room was completely overpriced, I stay in London a lot and I have a good knowledge of prices and standards of rooms and this fell well short.
On the positive the decor was nice, the room was clean and the breakfast was good. However this was overshadowed by the indifference of the staff at reception when I asked to change rooms. I was even willing to pay more as I wanted a decent nights sleep!
This is the first and last time that I will stay at Best Western Hotel chain.
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London
- Shaftesbury Metropolis London Hyde Park England