3 good features: central location, rooms have a nice, modern decor and are clean, The bathroom is small but perfectly well equipped with a good shower.
The service on check in was so appalling, that I didn't dare ask for any further help from reception by the time I finally had my room key. They dithered for 20 minutes over my check-in, despite prebooking on booking.com. This is after waiting in a queue for ages to even be served. There seemed to be a lot of trouble with the room allocations, and there were several disgruntled looking guests in the lobby waiting for a solution to their check-in conundrum. When I finally was handed the key, the lady apologised for the delay, saying that the staff member who had served me (not) the previous 20 mins was new. While I have some compassion for the fact that people need to be trained, I would suggest that the busy evening check-in period isn't the right time to do this!
I had booked a single room but they had to upgrade me to a double. On stepping into my double room and finding that it was literally a small double bed with a half a meter around the edges, I was glad, as I think I may have felt claustrophobic in the single. So beware, the rooms are very small and a double may not be comfortable enough for two, unless you're very newly in love . Other reviews seem to suggest that you should choose the club room if you want any kind of space.
On coming back after my evening out, I found my room key not working, so had to make my way back to reception to get it reset. I'm not kidding you, but the only words the night reception said to me was 'room number?.... Name?' No apologies or have a good night.
Single glazed windows made for an extremely noisy night. Somehwat uncomfortable mattress - Wonder whether the pile of mattresses outside the hotel are the new ones or the old ones? Compacted, solid pillows. Come on, it's not even expensive to provide comfy pillows! Wifi not working most of the time. Safe locked (I know, I could have complained to reception. But see above). On the whole you could do a lot worse. But I don't recommend it for business travellers who have a busy day ahead and require a no-hassle hotel.
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London
- Shaftesbury Metropolis London Hyde Park England