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“Good low-cost option” 4 of 5 bubbles
Review of easyHotel Paddington London

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easyHotel Paddington London
Ranked #122 of 828 Specialty Lodging in London
Porto Alegre, Rio Grande do Sul, Brazil
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good low-cost option”
4 of 5 bubbles Reviewed September 1, 2012

Best place to be in london without spending too much. Very close to paddington station. I stayed in the standard room with window for the last leg of the trip and small with windows on the first one. The standard make much more sense and is still cheap, would defintelly recommend to go for it. The small one is kind of claustrophobic if you are in for that stuff. Hotel staff is gentle and unobstrusive.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Mathias S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review, September 6, 2012
Dear Mathias,

Thank you for sharing your experience on your recent visit.

We are delighted to know that you enjoyed your stay with us. Guest satisfaction is utmost concern to us and our hotel is committed to provide comfortable, clean accommodation and a friendly service.

We look forward to another opportunity to host you at our property, and once again, thank you for your positive comments!

Best Regards,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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803 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (113)
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English first
Bologna, Italy
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed September 1, 2012

Probably my experience was not really good because I trusted to much myself and we tried to get a room without window to save money and even if I am not claustrophobic, was quite challenging and every morning I was glad to get fresh air. Anyhow the description corresponds to the real situation, room small and essential but enough cleaned (just a couple of hair in the bed). It was like sleeping three days in a ship bunk. quite cheap if you book in advance!

  • Stayed April 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Roberto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review, September 6, 2012
Dear Guest,

We appreciate that you have provided us with valuable feedback.

I am sorry to hear that you did not find our hotel to your satisfaction and apologize for the difficulties you encountered. We proud ourselves for the service and cleanliness the hotel provides but it looks like we did not work wonders and fell below your expectations this time. We apologize for the inconvenience caused during your stay.

Kind regards,,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 29, 2012

We stayed at the hotel one night on 02/08/2012 as we had tickets for Olympic Badminton for the next morning at Wembley Arena and needed to be there for ~07:30.

Our double room was on the lower ground floor and had a window (although not a view!). The room was small, as expected, but not claustrophobic. The shower/toilet/sink were in a compact side room and were arranged much like a caravan shower room. It was clean, functional, and the water warm - but I can imagine those not used to compact caravans or camping/swimming block facilities might find it difficult not to get everything wet!

The room smelt slightly damp on arrival, but not enough to warrant complaining, and was soon remedied by using the air-coniditioning and opening the window. We didn't find the room to be at all noisy and couldn't hear our neighbours or the bustle of London. The bed was comfortable enough and the sheets crisp and clean. There were only two thin pillows which we thought was meagre (I'm used to a mountain of pillows), it may have been possible to get additional pillows but I just used a jumper.

The complete lack of storage was a surprise, even a small side table or a shelf would have been appreciated rather than having to keep everything on the floor. We didn't use the TV. There was also poor O2 phone signal (not the hotel's fault and probably because we were in the basement).

For the cost, which was £50 all-in, and the fact that we booked it the night before - during the Olympics - we were very impressed, and would base ourselves here again if we were budget limited.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Yridium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review, September 6, 2012
Dear Yridium,

Thank you for a detailed review and recommending us on TripAdvisor.

We are delighted to hear that you overall enjoyed your stay with us. The prices are actually considered reasonable (as you can see from the guest reviews) for a hotel in Central London.
I read that you encountered few difficulties during your stay. As you may have noticed the 24 hours service at the reception for our dear guests, I wish you informed the front desk for extra pillows or any other problem you faced, I assure you that few problems would have been solved on the spot. However we welcome any opportunity to improve and would like to apologize for the inconveniences caused. Your valuable feedback is necessary as it enables us to target the weak areas and take action to avoid similar situations in future.

With warm regards,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
larnaca, cyprus
Level Contributor
116 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed August 18, 2012

We stayed there for 2 nights. It was the smallest room we had ever stayed in. It was very clean we had our own bathroom but everything is miniature.We had a comfortable night sleep, but we were very tired from doing so many activities through the day we had a t.v but there is an additional fee. It can get nosy from the outside and if other residents are using the staircase u can hear it all. The location of the hotel was excellent we could walked to oxford street within 15 mins. There are lots of pubs, cafes and the Paddington station is only a 5 minute walk. If you are on a budget then this is ideal.

Room Tip: try and avoid a basement room as there are no windows
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Andria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review, August 31, 2012
Dear Guest,

Thank you for taking out your precious time and posting your review on TripAdvisor.
Furthermore, we are grateful for highlighting the aspects of the hotel you liked. However we would like to take this opportunity to apologize for the inconveniences caused during your stay.
I readily agree with you that the location is ideal for a visitor visiting for leisure or business purposes. The train/tube/bus stations are nearby which makes is easier for our guests to travel in and around London.

Hope you'll give us another opportunity to serve you again in near future.
Sincerely,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed August 16, 2012

Stayed on easy hotels before so i knew what to expect, but oh boy!, this one was a bit of a joke, first of all was like to sleep on the street, you can hear all the noises coming from out and inside, specially if you are located on the basement area as the room are right below the pavement, window??? don't bother to pay for one, ours couldn't open and the view was to the rubbish container. we hired the tv control, but the tv on the wall is so uncomfortable that couldn't watch any program. Bed and the small too soft pillow were so uncomfortable that couldn't have a decent our sleep. the only good point was the shower and location, very short distance from Paddington station and close to Hyde park.

Room Tip: don't go for room on basemen, to much noise!!!
See more room tips
  • Stayed August 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Close1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review, August 31, 2012
Dear Guest,

Thank you for your recent review on TripAdvisor.

We are pleased to know that you found the location ideal like most of our guests do. Being centrally located makes it easier for our guests to visit London’s main attraction in less time and effort.
We apologize that your overall experience at Easy Hotel Paddington was below your and our expectations. Your review indicates that we were not at our best this time but this is not our standard practice. However, it's never too late to inform the reception if you disliked the rooms or had any difficulty using the services provided in the rooms during the stay. I'm sure they would have tried their best to make your stay smooth as possible as guest satisfaction is our first priority. .
We hope you'll provide us an opportunity to show you the true colours of our hotel and we look forward to serve you in near future.
Sincerely,
Abida.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these London hotels

Bingley, United Kingdom
Level Contributor
113 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 bubbles Reviewed August 15, 2012

Stayed here for 3 nights during the Olympics.

After readiing reviews i went with low expectations, unfortunately i would agree more with the 2 ot of 5 star ratings rather than giving a higher rating just because its cheap. Travelodge is also cheap, but many of their properties in London (City Road, Southark to name a couple) are far higher standard for a similar price.

I'm happy with budget and am comparing this review against other budget hotel experiences such as Travelodge.

Negatives:
-Booked room with window but window was opaque, not exactly fair to charge more for that!
-The bathroom was micro, if you simply moved you knocked the shower dial to off or too hot !
-There are no shelves in the room- none in the bathroom or side of the bed- so you have to leave your phone on the floor charging, infact everything on the foor!
-The room smelt of musty/ mould/ bleach.

We asked to move, they agreed, but didnt say you had to vacate your room in the morning and leave your bag, returning in the afternoon to get a nw room. so on day 2 when came back in at the end of the day they couldnt move us, so it was only on the 3rd night when we knew the proceedure that we moved.

But the new room, whilst having a clear window (over a small enclosed space) still suffered from the same above issues.

Both rooms had a plastic covering, it just felt depressing!. The finish in the rooms, eg bathrooms was poor. For example, the shower curtain was a make shift bar that tightended itself against each side of the wall, but when you pulled the curtain it pulled down the whole rail and curtain !

But on the positive, it can (outside of olympic time) be cheap, the staff seemed jolly enought, is clean and is centrally located.

But do yourself a favour find a nicer budget hotel out there !

Room Tip: Higher floor with a (clear not opaque) window. Some face the street, others the back which may be qu...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank thecoaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review, August 31, 2012
Dear Guest,

Thank you for a detailed review regarding your recent stay on TripAdvisor.

We regret for the inconveniences you may have faced during your stay. Please accept our sincere apologies. It is our mission to give quality service to our guests at all times.
We are pleased to see that you have scored the hotel highly on pricing and found the staff friendly. However it states that your stay was not flawless overall. Our reception team is 24 hours present to assist you and I'm sure they would have provided you a room (subject to availability) which you could have found more comfortable. Unfortunately all we can do is to apologize at the moment and invite you again as we would like to change your perception of the hotel by providing you an excellent service and show you the true standard of the hotel. We will also feel better that our guests have received what they deserve to.

We value your comments and appreciate your feedback.
Sincerely,
Abida.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed August 11, 2012

We had two separate rooms whilst staying at the hotel, the first was a standard room with no window, this was a decent size and clean. For the second and third nights we had booked a standard room with window. This was much smaller and in the basement with a window that opened into a store room. It was very damp and smelt horrible.

I asked to change rooms but was told there were none available. This seemed strange as there were still rooms available on the Easy Hotel website. After looking at the pictures posted on Trip Advisor It appears that this room is normally sold as a small room not standard. I feel I have been ripped off, particularly as we paid a premium for staying during the Olympics. I would never consider staying here again.

Room Tip: Ask not to be in the basement rooms.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank AbzM M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AbidaA_12, Social Media Coordinator at easyHotel Paddington London, responded to this review, August 31, 2012
Dear Guest,

Thank you taking out time to post a review on TripAdvisor.

We apologise for any inconvenience caused during your stay. May I humbly inform you for your information that we have many rooms with windows upstairs which are all subject to availability. Room allocation is done at the time of check-in, we would have been more than happy to assign a room there but as mentioned above all is subject to availability.
We are thankful to you for bringing this issue in to our notice. Once again, we highly appreciate your feedback as it will assist us in providing improved services.

I hope you'll consider us again whenever you are around and we'll be more than happy to have you as our guest some times in future.
Sincerely,
Abida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about easyHotel Paddington London

Property: easyHotel Paddington London
Address: 10 Norfolk Place, London W2 1QL, England
Location: United Kingdom > England > London
Hotel Style:
Ranked #122 of 828 Specialty Lodging in London
Price Range (Based on Average Rates): $
Number of rooms: 47
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Also Known As:
Easyhotel Paddington Hotel London
London Easyhotel Paddington Hotel
EasyHotel Paddington London England

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