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“So much potential, just a shame about the poor service”

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No Ten Manchester Street
Ranked #284 of 1,069 Hotels in London
Certificate of Excellence
London/Singapore
1 review
“So much potential, just a shame about the poor service”
Reviewed June 24, 2010

Originally booked the hotel as it looked like a great little boutique hotel, with the option to go in a Junior Suit (giving myself and partner more space). We've been in and out of hotels in London for the past 3 weeks, so we're looking forward to staying in a more comfortable larger room. On the day of check in I got a call at 4pm telling me that they have extended the stay of another guest so we can no longer have the room requested. Great. So they put us in a tiny little room (which is exactly what we didn't want). Tried to find another hotel, but everything was fully booked. We received no compensation or discount. On arrival staff were rude and uptight, there was no help with luggage. On the next evening we went to the terrace for a drink where once again staff were rude and uptight. We we're abruptly removed from the terrace at 11pm with no prior warning and drinks still to finish (we we're the only one's out there!). When going back to our room we we're stopped by a member of staff claiming they need pre-authorisation on our card making us feel like we had done something wrong, after 15 minutes of waiting around, we were ALLOWED to retire to our room. It's now 11:25pm.
Overall a lovely little hotel, but the whole point of a boutique hotel is that it's a home from home. Friendly, laid back, personable staff with a relaxed and welcoming attitude. This we did not receive at Ten Manchester Street. Such a shame.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ASmith38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StefanoLodi, Manager at No Ten Manchester Street, responded to this review, July 25, 2010
Dear Guest,

Thank you for wrinting your comment about your stay at Ten Manchester Street Hotel.
I apologise for the inconveniences you enacountered while staying here and I hope that this isolated incident won't deter you from using the hotel in the near future.

I would like to confirm to you that you indeed have been given a discount on the room rate. As you mentioned, because of guest extending his stay we didn't have a Junior suite available. We have offered you a Deluxe, which is the next category under at a lower price compared to the one you were paying for the Junioe suite.
In regards of your comments on the cigar luounge, unfortuinately we are obliged by the law to close that area no later than 11pm in the evening. I would like to apologise on behalf of the restaurant staff if you thought they were rude to you. Surely it wasn't their intention.

Yours sincerely,

Stefano Lodi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Dublin, Ireland
1 review
Reviewed May 30, 2010

Just back from a couple of fantastic nights in No. 10 Manchester Street. Booked the hotel due to the good reviews on tripadvisor & wasn't disappointed. The service was excellent, we received an upgrade on arrival, the hotel was spotlessly clean & our room fantastic. The only negative I would say is that the soundproofing isn't great - we were woken both mornings at 7am by housekeeping out on the corridor outside our room, but that was a minor issue. Location was fantastic also - 5 minute walk to Baker street tube station & less than that to Marleybone high street which is awash with great boutiques & some great restaurants. All in all, a great hotel in an equally great location.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MD1_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 30, 2010

We booked a juniot suite at a cost of £229, room was clean and well laid out, although the lack of dressing table and storage space in the bathroom was poor.

Towels were on the small side and a little worn.

The service was rubbish from start to finish, we arrived back at the hotel at 21:30 and made our way to the cigar lounge expecting to be able to order a light bite and few drinks, by the time we got a menu and our drinks order the kitchen was closed and we couldn't order food, the room service menu only offered sandwiches, but we couldn't order this to the lounge. We were charged nearly £10 service on our bill, which was compulsory.

Breakfast was not included in our room rate, but the menu promised a full English breakfast for £18, we ordered this and 45 minutes a plate of cold greasy 'food' arrived, I have never seen such hard poached eggs or runny black pudding, we didn't touch the food, and left the restaurant.

Check - out procedure was carried out by a rude receptionist who took phonecalls and played with bookings on her computer continually delaying our check out, the restaurant manager came out to quiz us about our breakfast, we had sent it back and one look at it would have told him what was wrong with it, I found him and other staff rude and insulting.

We won't be returning or recommending this hotel to anyone.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wedgegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haute Savoie
Level 5 Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 18, 2010

I booked a standard room and received a free upgrade to a suite which was fabulous. The hotel is very stylish, very clean and very quiet. The bathroom was large (with a bath and a separate walk-in rain shower) and contained Aveda products. The staff were pleasant and helpful. The location is fantastic.

  • Stayed May 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Xavier74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hertfordshire
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 17, 2010

we trained into london for my husband's b'day and a kid-free weekend before our third child is born. 10 manchester treat made the visit idyllic. they so kindly upgraded us to the grand suite - which was wonderful. fab bed, rain-shower, designer bath. not keen on champagne, so i asked for some of their excellent pale ale for my husband and they had it in the room waiting for us. the hotel is in a great spot, lots to explore off marylebone high street. and a short walk to the fabulous orrery restaurant above the conran shop - where we were booked for dinner.

the lift was a bit grumpy, but not far to walk. staff incredibly helpful and friendly. we booked directly through their website - not last minute, so it came out slightly cheaper... and obviously with the upgrade as well EXCELLENT value for money!

Stayed May 2010, traveled as a couple
Helpful?
Thank poppyart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
English rural
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 11, 2010

A charming small hotel in a wonderful location, central yet quiet; staff helpful, knowledgable about area and friendly; lovely room (junior suite with sitting area) with super shower (bath on the small side), clean, comfortable; in the context of very expensive London we thought this was good value for money. We'll be back.

Stayed May 2010, traveled as a couple
Helpful?
Thank c0untry_c0usin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toulouse
1 review
Reviewed April 18, 2010

On a recent weekend visit to London my partner and I stayed in the No 10. We had a wonderful stay and thoroughly enjoyed the experience. The staff were friendly, discreet and available. Our room which was a Junior Suite was clean, as would be expected, and very comfortable. No complaints there! My partner likes to smoke and so we were able to avail of the cigar area while we enjoyed a pre dinner drink with one of our daughters. Breakfast taken on two mornings was perfect. Our only complaint was that the weekend ended so soon! Definitely recommend it!

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anne_cooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about No Ten Manchester Street

Property: No Ten Manchester Street
Address: 10 Manchester Street, London W1U 4DG, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
#133 Family Hotel in London
#166 Business Hotel in London
#179 Romantic Hotel in London
#206 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — No Ten Manchester Street 4*
Number of rooms: 44
Official Description (provided by the hotel):
Ten Manchester Street is a boutique hotel in Marylebone with 45 unique bedrooms housed in a beautiful Edwardian building. The hotel is located within 5 minutes walking distance of Baker Street station and 10 minutes walking from Oxford street and Bond Street station. Ten Manchester Street Hotel also boasts a walk-in 'Hunters & Frankau' designed humidor, all-weather cigar terrace and a Cigar Shop and indoor Tasting Room, offering a comprehensive range of hand-rolled Havanas plus many other famous Cuban marques. Our exclusive Dieci Restaurant, serving modern Italian cuisine, is the perfect place to relax and enjoy yourself with rare fine wines and a selection of menus, including our famous Afternoon Tea. ... more   less 
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Also Known As:
No. Ten Manchester Street Hotel London
No. 10 Manchester Street
No Ten Manchester Street London, England

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