We went to creams for a dessert after finishing an escape room and we were extremely disappointed. My wife ordered a chocolate and strawberry indulgence but there were no strawberries. We also wanted a mixed Slush but there was only one flavour available. I wanted the Vegan milk chocolate cookie dough but was told by a member of the staff ‘I wouldn’t order it because it’s basically milk chocolate and now toppings.’ When we decided we wanted our money back we were told they don’t do refunds. But I politely explained that none of our first choice options were available and we had ordered something that we didn’t really want, the staff member asked his manager who issued us with a refund straight away. It’s very poor customer service and very poor to not have a main ingredient in stock and to say that the Vegan option is basically milk chocolate without toppings.
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