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“Proms in the Park”

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Novotel London Paddington
Ranked #263 of 1,072 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed September 14, 2013

  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank michaelgreen2972016
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded September 20, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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914 - 920 of 2,471 reviews

Reviewed September 11, 2013

Stayed here on business. The hotel is located in a business district about 5mins walk from London Paddington so easy access to Circle Line and Heathrow Express.

The staff are friendly enough but as typical with these large chains its all a bit scripted. Rooms are typically small for a central london hotel but clean and well equiped. Wanted to use the pool and sauna when I arrived after a long day but told it was "blocked out" - frustrating as one of the reasons i booked.

Food was okay but better options available outwith the hotel.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lolaferrola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded September 13, 2013

Many thanks for your review. I was sorry to read that you felt the hotel was average.
I must apologise for the inconvenience with the pool and the closure earlier this week, however we detected a potential issue with our chemical dosing system and we preferred closing the pool to avoid any potential problem.
The pool was re-opened the next day as usual.

I hope the above problem will not prevent you from staying again and hope to welcome you again soon,

Kind regards,

Guillaume Rapin
General Manager

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Reviewed September 10, 2013

I've stayed in quite a few Novotels around the world and they are usually quite nice. This one exceeded my expectations slightly. Room was a decent size, clean and extremely quiet considering its location next to a busy road. It is very conveniently located in Paddington in a nice modern looking area. Breakfast was pretty standard and didn't come with the price of the room (£130) but overall was relatively impressed. Would stay here again.

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bagelobagel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded September 20, 2013

Thank you for having taken the time to review the hotel.
I was very pleased to read we exceeded your expectations and that you enjoyed the peace and quiet of the hotel.

I look forward to welcoming you again soon,

Kind regards,

Guillaume Rapin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank map_bgo
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded September 20, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 8, 2013

I would like to provide the feedbacks for the last date of our stay in London on the 29 August 2013 and are detailed below:-
1. The shower was cold when we used at 12am in the morning
2. The shower recess area was flooded because there was no run off in the drain
3. We have to bend our backs to use the basin in the bath room.
4. All in all we did not enjoy it because they assigned the room with poor quality of service and it is designed for disabled persons.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Andrew Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded September 13, 2013

Many thanks for taking the time to review the hotel. I was sorry to read that you were disappointed by your room allocation and that you found the accessible room to be inadequate for your needs. Please accept my apologies for the inconvenience caused and I look forward to welcoming you again soon,

Kind regards,

Guillaume Rapin
General Manager

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Reviewed September 5, 2013 via mobile

Close walking distance to Paddington station which was great. Paddington station is linked to all tube lines which was super convenient. The hotel is clean and comfortable and staff very helpful. A few shops close eg sainburys(minimart) and Starbucks to pick up some goodies.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Pampaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded September 20, 2013

Thank you for this review of the hotel. I am pleased to read you enjoyed the location of the hotel as well as the hotel services.
I look forward to welcoming you again soon,

Kind regards,

Guillaume Rapin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

Location of this Hotel is great, 5 mins away from Paddington Station with easy access to the underground services. lovely walks along the Grand Union Canal, Service and cleaniness is alway excellant. Requests for a particular room is usually secured.

  • Stayed: August 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank valhowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded September 20, 2013

Many thanks for your positive review. It's always a pleasure to read from regular guests that we maintain over time the same level of service.
I look forward to welcoming you again soon,

Kind regards,

Guillaume Rapin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Paddington

Address: Sheldon Square 3 Kingdom Street, London W2 6BD, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Green Hotel in London
#174 Family Hotel in London
#196 Luxury Hotel in London
#215 Romantic Hotel in London
#237 Business Hotel in London
Price Range: $181 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Paddington 4*
Number of rooms: 206
Official Description (provided by the hotel):
The 4 star Novotel London Paddington is in the Paddington Central area, easily accessible by public transport and a few minutes' walk from Paddington Station (15 minute link to Heathrow Airport and great connection to all parts of London with 4 tube lines). Enjoy a shopping spree on Oxford Street or take a leisurely stroll to Hyde Park and Kensington Palace. All 206 rooms have free Wifi access and satellite TV. Our Elements restaurant and bar also offer a relaxed dining and drinking experience. The hotel has a swimming pool, sauna and fitness room for you to unwind after a long day exploring London. You can as well use our concierge services to book your tickets for the best West End shows or for numerous attractions. ... more   less 
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Also Known As:
Novotel London Paddington Hotel London
Accor London Paddington
Novotel London Paddington England

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