Not to difficult to find, we booked in and were offered an upgrade for £15 which we accepted. The room needed to be made up to a 3 bedroom which we were informed would be done later that afternoon.
Nice room plenty of space. We went out and returned at about 5.30. The room had not been made into a room for 3 people. We had a member of the reception team walk into the room without any notice. Then reception rang twice checking who we were and when we had arrived. House keeping interrupted us getting ready 3 times in half an hour.
When we arrived back late that evening the only evidence of a 3 person room was an extra bed.
Complained to reception as we checked out, they offered the £15 refund but couldn't do it and I would have to trust them because the supervisor was away.
Breakfast was lovely and the staff in there were very good.
Would go back as since this visit the hotel have contacted me and apologised and I am happy that they took note of my complaints. Hopefully my next review will be excellent.
- Official Description (provided by the hotel):
- The 4 star Novotel London Paddington is in the Paddington Central area, easily accessible by public transport and a few minutes' walk from Paddington Station (15 minute link to Heathrow Airport and great connection to all parts of London with 4 tube lines). Enjoy a shopping spree on Oxford Street or take a leisurely stroll to Hyde Park and Kensington Palace. All 206 rooms have free Wifi access and satellite TV. Our Elements restaurant and bar also offer a relaxed dining and drinking experience. The hotel has a swimming pool, sauna and fitness room for you to unwind after a long day exploring London. You can as well use our concierge services to book your tickets for the best West End shows or for numerous attractions. ... more less
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- Also Known As:
- Novotel London Paddington Hotel London
- Accor London Paddington
- Novotel London Paddington England