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“Great for Paddington/Heathrow proximity”

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Novotel London Paddington
Ranked #245 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Seattle
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great for Paddington/Heathrow proximity”
4 of 5 bubbles Reviewed December 29, 2012

I stayed here in April 2012 on my first night in London. The location was a great fit for my needs: I had just arrived from Heathrow and was flying out to France the next evening so being such a short distance from Paddington Station was key. Sure, it looks like it is situated in an office park but there is a grocery store right next to the complex and lots of restaurants nearby. And if you need to go anywhere, just jump on the tube. The staff was really nice despite trying to up-sell me to a fancier room. I'm glad I didn't give in because my room was simple but nice enough with a flat screen tv and a roomy bathroom. Bonus points for free wifi for all my devices! Overall I was really happy with my stay and considering the bargain price, thanks to Priceline, I felt like I had done pretty well.

  • Stayed April 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank talldrinkawater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this review, January 19, 2013
Thank you very much for taking the time to post a review about the hotel. I am delighted to read you had a pleasant stay with us and found the team friendly.
I could not agree more with you on the hotel location: a perfect hub to get to and from Heathrow airport and only a short distance to all major London Landmarks on the tube.

I look forward to welcoming you again soon,

Kind regards,

Guillaume Rapin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,334 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (191)
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English first
Hong Kong, China
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed December 29, 2012

We stayed here for 4 nights in December as part of a Europe trip. Although it is located in Paddington, there are better hotels closer to Paddington station and the restaurants – many more. The Novotel is in a secluded location behind the station next to office buildings and there isn’t much around it that is open after 5pm. The Mecure in Paddington which is cheaper is much better located. In the cold of London’s wet winter, an extra 10 minutes walk is 10 minutes too long.

Pros:
• Great staff – very friendly and accommodating – there is a leisure centre which has a shower and change rooms if you arrive before 2pm and your room is not ready.
• Free wifi – not very fast or reliable but free
• Rooms were big for London – convenient set up with toilet & bathroom separated. The room was very thoughtfully designed.
• Small supermarket within 3 minutes from the hotel – mini bar is expensive
• 5-7 minutes walk to Paddington station – which can be long in the cold when it’s raining.

Cons:
• Rooms are quite aged, floors were visibly dirty and stained – view is over train tracks when trains are running, not for light sleepers.
• Bed was definitely not comfortable – hard. Linen was very average, thin cheap towels
• Sheets are not changed daily – need to request – we left a note on our bed after 2 days
• Room was cold – needed to ask for extra blankets and as a result I ended up with a cold which I then had to carry around Europe for 2 weeks
• The shower could not handle the water flow of the rain shower and it kept flooding so we had to use the hand shower – standing in dirty shower water waiting for it to go down also not fun.

Summary: I cannot recommend this hotel when there are so many other great hotels in London.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this review, January 19, 2013
Thank you for taking the time to review your recent stay with us. I am sorry to read you experienced problems with the shower and can assure you this has been looked at since your departure.
I have also had a meeting with our laundry company to discuss the quality of the linen.

Kind regards,

Guillaume Rapin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
199 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed December 21, 2012

We booked 1 double room and 1 twin room. The twin room was on 2nd floor, looking over the offices and very quiet thanks to 2 double glazed windows. Big room for London but the bathroom could have been a bit larger, especially the shower. A bit difficult to find the right temperature of the water and there was also water leaking from the shower on the floor of the bathroom so the shower mat was completely wet so if you want it to be dry when coming out of the shower, don't put it right outside. The WC is separated. Very large twin beds and comfortable, nice flat TV, tea and coffee facilities with some speculoos, big safe (a laptop fits in easily). The double room was a bit larger than the twin room but was overlooking the noisy road. Once again, no problem thanks to the 2 double glazed windows but impossible to have them open at night. The staff is very friendly and the hotel nice and clean. Breakfast offers enough choice of food and beverages, coffeeis really hot which is not the case in other hotels. We did not try the restaurant in the evening. There is free internet everywhere and possibility to print your boarding passes in the lobby (2 Mac, 1 printer). The hotel is 5 to 8 mnutes away from Paddington, exit the station via the Hammersmith and Circle line at the back of the station, go along the canal and follow the signs. There are some restaurants nearby and a small supermarket. In conclusion, very nice hotel, easy access from the station, excellent if you take the Heathrow Express train.

Room Tip: Ask a room facing the offices if you don't want the noise of the road.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Londinium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this review, January 19, 2013
Many thanks for taking the time to review the hotel and for your positive feedback.
Since your stay, the leak on the shower door has been looked at to rectify it.
I hope to welcome you again soon,

Kind regards,
Guillaume Rapin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
113 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed December 18, 2012

We quite like this hotel so close to Paddington Station where we come in from Heathrow. Now the wifi is free, we rate this hotel very well. Our only complaint is that its too hot in the rooms, and there is no easy way to cool them down in the winter, short of opening the double windows.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vikingolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this review, December 27, 2012
Thank you for taking the time to review your recent stay with us. It's always a pleasure to read that you are returning to us and that we have even improved our services.
It's indeed worth mentioning that Wifi is now free throughout the hotel.

I hope to welcome you again soon,

Kind regards,

Guillaume Rapin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thatcham, United Kingdom
Level Contributor
72 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed December 16, 2012

Great hotel, great location. Everything you would expect from a Novotel. I little bit of a mix up when I checked in, as apparently I had already checked in! It took a little bit of convincing that I hadn't and the mix up was sorted out very quickly, with a bit of humour. Really nice staff on check in.
Lovely room, on the 6th floor, right at the end of the corridor. Probably the quietest hotel room that I've ever stayed in.
Great location near Paddington Station, a few nice places to eat nearby too.
Lovely breakfast in the morning, swift checkout, all made for a nice stay.
Thanks Novotel!

Room Tip: High floor, end of corridor. Room 602 was ideal.
See more room tips
  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this review, December 27, 2012
Many thanks for taking the time to post such a positive review. I was sorry to read there was a mix up on arrival, however it's nice to see my team fixed this quickly and handled the situation with a bit of humour.
I hope to welcome you again soon and take this opportunity to wish you a very happy new year,

Kind regards,

Guillaume Rapin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
4 of 5 bubbles Reviewed December 13, 2012

Breakfast: service ok, food ok but not as rich as in the Novotel in Berlin, e.g. the smoked salmon was missing....

The room temperature in the restaurant was rather low so that we didn't feel very comfortable.

Room: bathroom clean, but rather small. Beds comfortable, room very quiet, view boring
(1. floor). last time we had a spacious room in the upper part of the hotel with a marvellous view over London.

Reception: very friendly, nothing to complain about.

This time easy access to the hotel. Last time, when the hotel was brand new, it tooks us approximately one hour to get to the hotel as my navigation system on the iphon did't know the street.

We didn't use the swimming-pool area, internet station opposite reception.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brandybrandy_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this review, December 27, 2012
Thank you for your feedback about the hotel. I am pleased to read that you enjoyed your stay with us and I would certainly invite you to bring your swimming kit next time as the leisure facilities are well worth enjoying.

I look forward to welcoming you again soon,

Kind regards,

Guillaume Rapin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 13, 2012

Spacious and extremely quiet room. Very clean and decorated with good taste. Great location, 5 minutes walk to Paddington station. Nice restaurants within 10 minutes walking distance. A bit difficult to find from Paddington station. Better directions should be available in the web pages.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pia-Heli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this review, December 27, 2012
Thank you for taking the time to review the hotel after your recent stay with us. I was delighted to read you were happy with all aspects of your stay and I hope to welcome you again soon,

Kind regards,

Guillaume Rapin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Paddington

Property: Novotel London Paddington
Address: Sheldon Square 3 Kingdom Street, London W2 6BD, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Green Hotel in London
#174 Family Hotel in London
#183 Luxury Hotel in London
#215 Romantic Hotel in London
#237 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London Paddington 4*
Number of rooms: 206
Official Description (provided by the hotel):
The 4 star Novotel London Paddington is in the Paddington Central area, easily accessible by public transport and a few minutes' walk from Paddington Station (15 minute link to Heathrow Airport and great connection to all parts of London with 4 tube lines). Enjoy a shopping spree on Oxford Street or take a leisurely stroll to Hyde Park and Kensington Palace. All 206 rooms have free Wifi access and satellite TV. Our Elements restaurant and bar also offer a relaxed dining and drinking experience. The hotel has a swimming pool, sauna and fitness room for you to unwind after a long day exploring London. You can as well use our concierge services to book your tickets for the best West End shows or for numerous attractions. ... more   less 
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Also Known As:
Novotel London Paddington Hotel London
Accor London Paddington
Novotel London Paddington England

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