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“Varied quality”

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Discovery Dock - Zen Apartments
Ranked #599 of 948 Specialty Lodging in London
Reviewed November 14, 2013

We have stayed in these apartments each year the Barclays Final are in the O2 and they are very convenient for the Jubilee Line and the arena.
They can vary in quailty though on this occasion there was very little to compalin about. The bath can be a bit slippy without a mat however.
One year the shower in one malfunctioned and another flat had a bed whose mattress that kept falling through the wooden slats underneath.

The noise from the DLR has always caused a problem and light sleepers should probably avoid. I'm a loud snorer and am usually tired out at the tennis all day so it usually doesn't matter to me.

  • Stayed: November 2013, traveled with friends
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1  Thank HabLeaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 29, 2013

The flat we rented was not available on arrival. "Severe maintenance emergency" was cited. We were taken to a lesser quality flat with less amenities a 10 minute walk away. We were only offered a $25 per night discount in the rate despite the difference in accommodations an the trouble of having to move later.

When our flat was finally available, the move caused us to miss part of a tour we had scheduled. There was no sign of any repair or maintenance but lots of evidence that the last guests exited quickly and very little cleaning was done. Also, there was a large sharp shard of wood sticking up in the kitchen entry way. I would think that if the flat truly was being held for maintenance, that nasty hazardous could not have been missed.

We cleaned up the food crumbs and debris from the past guests ourselves (why on earth would someone have popcorn in a dresser drawer?), not realizing one of the bedrooms didn't even get fresh linens. the couple with us ended up sleeping curled up on the loveseats in the living room as their sheets were gross. They were unsure if the towels were fresh, either.

The next day management made arrangements for proper cleaning and we were giving a nice note of apology with a bottle of wine. Note that the displaced couple do not drink, so the gesture was wasted on them. Missing the Tower of London tour and dealing with the whole moving, cleaning and such was just unacceptable.

At check out we tried to discuss the rate. I stated that I thought we had overpaid for the stay based on our experience. The polite but un-empowered young lady checking us out could offer nothing.

the 2 stars are for location (phenomenal view) and the polite, friendly young ladies we dealt with...the missing 3 stars are because of the terrible experience this management company gave us.

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  • Stayed: August 2013, traveled with friends
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4  Thank twangthang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2012

the confort was very nice , we are pleasure to swim in the residence after walking all of the day
two big bedroom and two bathrooms and the river view there are some of restaurant naerby and a small supermarket ;

Stayed: October 2012, traveled with family
Review collected in partnership with Easytobook.com
1  Thank sofia338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012

I booked the apartment with house of modern living/ house of moli and it was just so easy. As soon as I arrived near to the apartments the instructions were great and very accurate. The apartment itself was very clean and comfortable (nice comfy bed & all u could need). The views were fab and I had great meals/evenings out nearby. All walking distance and just really easy and relaxing. I would def stay again and look forward to when I do :0) #thumbs up!

  • Stayed: April 2012, traveled with friends
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1  Thank ashersTheBurbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2012

We could not have been happier with our experience at this property. The flat was spotlessly clean and had all of the amenities we could have hoped for. The in-floor heating was very convenient and comfy. The washer/dryer was wonderful. Between the two ample bedrooms and the fold-out sofa there was plenty of room. The views were wonderful, and the bathtub was great for relaxing at the end of a long day of sightseeing.

There is a Tesco Express right around the corner - a lifesaver. There are several choices of public transportation near as well: DLR and Underground. There are several good restaurants in the area. The staff were friendly and we had a wonderful experience with email communications before our trip and while we were making arrangements.

We would DEFINITELY stay here again, or take the recommendations of Monika or Pankaj again. In fact, we didn't want to leave! Thanks so much!

  • Stayed: April 2012, traveled as a couple
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3  Thank SarahMCorpusChristi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2011

Pros: Good location. Beautiful views from the top. Convenient - Tesco Express is around the corner. Very close to the DLR.

Cons: Heating absolutely did not work in the living room. Was freezing cold. Not clean enough. Toiletries were not replenished. Trash was not emptied. For the money we paid, we expected a lot more. Refer to uploaded photos for more issues with the flat.

  • Stayed: November 2011, traveled with family
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3  Thank gluttonfortraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2011

Quiet and spacious apartment, ideal for resting after busy day of shopping and sightseeing.

  • Stayed: February 2011, traveled with family
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Thank OsloSigne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Discovery Dock - Zen Apartments

Address: Discovery Dock Apartments East 3 South Quay Square, London E14 9RU, England
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #599 of 948 Specialty Lodging in London
Price Range: $169 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Discovery Dock - Zen Apartments 4*
Number of rooms: 2
Official Description (provided by the hotel):
Our Premium Two Bedroom Apartment certainly has a WOW FACTOR! It's a combination of luxurious furnishings, modern and high quality of equipment, very spacious with dining area and private balcony. Large bright 2 double bed bedrooms. Free access to swimming pool and gym in the building. Remarkable views on Thames River and Canary Wharf and the City. Set in a quiet residential area, each Zen apartment features 2 bathrooms, 2 double bedrooms, and a kitchen. Strictly no parties allowed. Very conveniently located with 2 types of the transport nearby: about 50m from DLR Station, 5min walk to Canary Wharf Underground Station, parking available if pre booked in advance (surcharge applies) Zen Apartments offers free Wi-Fi i The O2 Arena is 3 minutes' tube ride and London Bridge can be reached in 10 minutes on the Jubilee Line.Set in a quiet residential area, each Zen apartment features 2 bathrooms, 2 double bedrooms, and a kitchen. Guests can enjoy scenic views of Canary Wharf and the city.Conveniently located to reach many London attractions, these apartments offer easy access vibrant locations such as Covent Garden, 20 minutes' tube journey, Stratford, 15 minutes by tube, and the exciting West End, only 20 minutes' by tube from the property. Bars, bistros, restaurants are within 10 minutes' walk. ... more   less 
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Also Known As:
Discovery Dock Apartments Hotel London
Discovery Dock - Zen Apartments London, England

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