It's odd that so many reviews listed here refer to the Wellington in Victoria rather than by Waterloo Station, but noticeable that most of the less-than-complimentary reviews refer to the Victoria establishment.
In no particular order, let's get a couple of facts straight (our starter for ten):
1. Wellington is owned by Fullers, a very good London-based brewer selling fine ales such as its torch bearer, London Pride;
2. The bar, restaurant and hotel accommodation has been run for some time by a most affable, gentleman landlord, Mark Leeds. It is hard to find fault with Mark's management or with his selection of team who assist. They are all very able and willing to help;
3. Yes, the location is directly opposite Waterloo Station - that's a major plus in terms of location and a minor inconvenience in terms of background noise (what city doesn't have traffic noises?). Waterloo is a fantastic hub for accessing the underground (tube) and bus links. Do not under-estimate the convenience of this fact - it's difficult to imagine any other station having such easy and swift access to so many other key destinations within London;
4. Theatreland is a 10 minute walk via Waterloo Bridge. What hotel exists so close to Theatreland yet is such good value? The same applies to the many restaurants in this area (from the cheap & cheerful "Marie's Cafe" to the "Auberge" next door) and also across the bridge in Covent Garden.
5. The fact that Wellington is a pub should not put you off. During the evenings, the pub is busy, yes. What does that tell you?! It's very popular! Yet it's also very good-natured. Possibly a by-product of the solid management team? In the bedrooms, noise from the pub is non-existent above other sounds. We have been staying here almost every week for the past FIVE months and have never witnessed any issues with clientete. OK, so that's not a guarantee, but we've never seen any damage or mess when heading down for breakfast at 7 in the morning;
6. The rooms are well cleaned each day and all are ensuite. [Ignore those reviews that talk about communal bathrooms/WCs - they're referring to the 'other' Wellington.] There may not be air-conditioning (open windows provide good ventilation) and there aren't any lifts, but the price reflects these two weaknesses. Incidentally, the main entrance for rooms is separate from the pub entrance, and it can only be accessed using secure electronic passes.
7. Food. You'll most likely enjoy the breakfast, which has been well described in other reviews. Breakfast is most pleasant, and since the pub is empty in the morning there's absolutely loads of space to spread out. Is the number of serving staff a problem? We don't think so as they are fully attentive and you don't need a butler;
8. Wi-fi is absolutely fine. Again, any negative references to this must be confusing this with the 'other' Wellington;
9. Checkout times. Ask one of the managers THE DAY BEFOREHAND and we can almost guarantee they'll oblige. We recommend you shouldn't demand it, but if they can they most likely will. Failing that, they might ask you to vacate the room for cleaning but make yourself comfortable downstairs in the pub area where you can still access wi-fi, watch TV or find a comfortable spot to quietly read. The answer is - be reasonable. The management team certainly are;
10. The final word must go to the staff again. Have we ever had issues during our many stays? Yes. Have any of these been major issues? No. Has the management team dealt with these efficiently and effectively? Absolutely, every one. This, to us, is the hallmark of a good establishment. Sure, from time to time, problems arise. Maybe someone forgot to leave out a set of earplugs or a bath mat. When the staff are told, there is always swift action and resolution, and perpetually executed with a smile and an apology for any inconvenience. To err is human; to resolve is exceptional.
So, as long as you've checked your reservation is at the Wellington by Waterloo, you should be fine. With the prices of central London hotels leaping higher than a pole-vaulter - in anticipation of the Diamond Jubilee, Olympics & Paralympics - this remains one of the better options at <£100/night. We hope you enjoy your stay, but if you don't - just speak to Mark!
- Official Description (provided by the hotel):
- Family hotel with restaurant, near London Eye Free full breakfast and WiFi Main amenities: 25 smoke-free guest rooms, restaurant, ATM/banking services, tour/ticket assistance What’s around: In South Bank London Eye (0.4 mi / 0.6 km) ... more less
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- Also Known As:
- Wellington Hotel London
- The Wellington Hotel London, England