We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice room, limited service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Indigo London-Paddington
Ranked #168 of 1,088 Hotels in London
Certificate of Excellence
Tokyo, Japan
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Nice room, limited service”
4 of 5 bubbles Reviewed June 23, 2009

This place isn't quite as convenient as the Hilton Paddington, which is connected right to the station, but it's not too bad. It's across the street and about a block and a half walk. So if you're mobile and it's not raining, it's fine.

The rooms are small but nicely done, big flat-screen TV, attractive linens, everything looked new and stylish. The only problem: the water in the shower was warm but could have been hotter. I'm not sure if it was just our room, we turned it up to max and it was fine, we could live with it, but expect more for a room at this price.

Service was efficient but limited. There's not really a lobby to speak of, just a front desk and a nice restaurant/cafe and not too many folks on duty. When we arrived, early in the morning, only one person was at the front desk, so we had to wait quite a while for another customer to check out before we could talk to him -- and learn that our room wouldn't be available till the afternoon. And though we prepaid the room through Orbitz, somehow that didn't show up when we checked out, so the front desk person wanted to charge us. He was very nice about it and was willing to let us go once I showed him the Orbitz receipt and he made a copy of it. But I always find it annoying that the system isn't more efficient and that it becomes a question at all. What if I had lost or forgotten the receipt?

That was a long way of saying the people working there were fine and efficient, but it's not a full-service hotel with, for example, a concierge to help you with directions, etc. The room was nice and, if the price were right, I would certainly stay again. But I wouldn't go out of my way and might try somewhere else next time.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laidback84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,806 reviews from our community

Traveler rating
    1,036
    582
    126
    40
    22
See reviews for
161
710
266
475
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
659 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
4 of 5 bubbles Reviewed June 20, 2009

I stayed twice at the Indigo whilst on a business trip to London and Germany. I booked it primarily because it was a IHG hotel and I am an ambassador cardholder. When I checked in I immediately asked for an upgrade but they could not give me one as there were no better rooms available (or so I was told). When I enquired again the next morning I was told they could upgrade me but I would need to pay for the upgrade. This struck me as illogical since and ugrade room was available and to charge me for it would have defeated the very privilege for which I was entitled as an ambassador cardholder. This at first ended in a rather unpleasant exchange between myself and the hotel manager but he called back a while later and apologised and offered me the upgrade for free.

The rest of the stay was extremely pleasant. The staff (almost all east europeans) were friendly, unassuming and helpful, to say the least. The rooms are small but this is after all a boutique hotel. It was however very clean and the fittings were all new and stylish. If you like a boutique hotel that has a bit of class and confort - this is it.

I found it most convenient becausre of its proximity to Paddington railway station and this meant that I could get on a train from Heathrow right into London and back again with absolutely no hassles and without the need for taxis or the underground. This in fact proved a real bonus during the 1 day tube strike on 10 June.

They serve a really nice and adequate continental buffet but the ala carte breakfast was pretty good value too.

I am planning to return with my wife in July.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Legal_itinerant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, Ga
1 review
5 of 5 bubbles Reviewed June 15, 2009

I was skeptical when I booked this Hotel because I have never heard of it. Needless to say I was pleasantly surprised. The rooms are very welcoming and comforting. Not at all like a lot of chain hotels. My husband, myself and two of our friends were in London during a tube strike and the hotel was great helping us with alternative ways to get around the city. Everyone who worked at the hotel was very friendly and helpful (one employee was kind enough to lend me his personal umbrella to use while we were out). We stayed at the Hilton at the beginning of our trip and because of the cost changed to this hotel on our return. Needless to say I would definitely stay here again!! My husband who travels to London for business says he will stay here from now on as well !!!

  • Stayed June 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 13, 2009

We stayed at the Hotel Indigo in Paddington for five nights and it began to feel like home! Although the room was small, that is normal for London, we never felt cramped. They used the space that they had very well, with a large flat screen tv on the wall, a tall wardrobe, and a desk built into a little nook beside the bathroom. This room was incredibly clean and we got turn down service (with delicious chocolates) every night. The staff was nice, not over the top friendly, but professional and helpful.

The only problem that we ran into is that there isn't really a way to comfortably eat in your room unless you sit on the bed. That only became a problem because we kept coming in so late and had to bring food home with us because all of the restaurants were closing.

Otherwise, this was a great hotel! We also stayed in the Victoria Park Plaza and I thought that this was a better hotel by a landslide. The room was decorated adorably and the bed was comfortable.

The location is amazing. It is a stone's throw from the Paddington underground and railway stations, as well as lots of cool pubs (including Fuller's, which is really neat inside and has a cool history), a few restaurants, and convenience-type shops. There is also free wifi in the rooms which certainly came in handy. We will definitely be staying here again on any future trips to London.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank greenpixey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Totnes, United Kingdom
Level Contributor
294 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 302 helpful votes
5 of 5 bubbles Reviewed June 9, 2009

Arrived at this ultra modern boutique hotel, less than a five minute walk from Paddington Railway station, but away from the noise of trains! We were upgraded to an executive room which was, although still quite small, very well designed, decorated and furnished. Great showers! Very clean!

Staff were very helpful and despite our late arrival the Chef squeezed us in for dinner, which was very reasonably priced and the service was spot on!

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Quinonostante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
143 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
4 of 5 bubbles Reviewed June 8, 2009

This new hotel is very conveniently located in walking distance of Paddington Station. Taxi to the airport costs about 60£, the Heathrow express to Paddington much less. The entire hotel tries to imitate the approach of W Hotels, but does not fully meet their level. Having said this, the Indigo Hotel is still a very good hotel, with all details well thought through, nicely designed rooms and public spaces and an overall feel that is unmatched by any other hotel in London in the same price range. If you book early you get very good value for money!

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hbdutytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 2, 2009

This hotel is fairly new. I had a great room, quite spacious with a queen size bed. The bathroom is also quite large with a big shower with hand wand and rain shower head. The room has modern decor with a vibrant feel with the colours used and a flat screen mounted to the wall. Wireless/Wired Internet is also available for free, free bottled water daily and turn down service with a mint if that matters. My room was on the first floor. The view out the window was non-existent, but that didn't bother me. I was out exploring most of the time and when I came back to the room the room is what is important not what I can look out at. As for the location it is about 3 min walk from Paddington station. You can arrive from Gatwick by taking Gatwick Express to Victoria then Victoria to Paddington, from Heathrow simply take the tube or Heathrow Express which is what I used. Heathrow Express will bring you to Paddington in 15 minutes. I also went to see Windsor Castle, the train to Windsor leaves from Paddington. Paddington is on a few tube lines so very handy for going around. Ensure you get a Travelcard. I would definitely look to stay here again as it is a boutique type hotel with a bit of luxury which is great to come back to after a day of walking around.

  • Stayed May 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HTE2W8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linforth, General Manager at Hotel Indigo London-Paddington, responded to this review, December 10, 2013
Dear Guests,

Many thanks for your review on Hotel Indigo Paddington.

We do look forward to welcoming you back again soon.

Kind regards

Malcolm Linforth-Jones
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Kensington and Hyde Park
Mercure London Hyde Park Hotel
Paddington / Maida Vale
Mercure London Paddington Hotel
Show Prices
Show Prices
Show Prices
The Westbourne Hyde Park
#119 of 1,088 in London
4.5 of 5 bubbles 230 reviews
Paddington / Maida Vale
Hilton London Paddington
Hilton London Paddington
#405 of 1,088 in London
4.0 of 5 bubbles 3,687 reviews
The Darlington Hyde Park
#199 of 1,088 in London
4.5 of 5 bubbles 2,094 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Indigo London-Paddington? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Indigo London-Paddington

Property: Hotel Indigo London-Paddington
Address: 16 London Street | Paddington, London W2 1HL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#70 Romantic Hotel in London
#82 Family Hotel in London
#102 Business Hotel in London
#132 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Indigo London-Paddington 4*
Number of rooms: 64
Official Description (provided by the hotel):
Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotwire, Travelocity, Despegar.com, Cheap Tickets, Agoda, IHG, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hotel Indigo London-Paddington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Indigo London-Paddington England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing