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“Utter disaster” 1 of 5 bubbles
Review of 198 Suites

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198 Suites
Ranked #207 of 828 Specialty Lodging in London
The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Utter disaster”
1 of 5 bubbles Reviewed February 25, 2009

We are currently still staying at "Suites 198, Room 202" Just a sum up of the facts, of the state of our room:

1) Broken Hairdryer
2) Broken Heating in bathroom
3) Broken are half of lights in the room
4) Did not try microwave and stove, but propably broken
5) Freezing cold water in the shower
6) Used tissues with human fluids under the bed
7) Hairs IN the bed
8) Breakfast: 2 croissants and some jam in the fridge, placed there the day BEFORE, and when not eaten served again next day, and the day after.....
9) no clean towels
10) Very small room (10 m2)
11) Underground is at least a 10 minute walk away (not as stated)
12) very very noisy....
13) and priced at 95 Pounds per night... Judge for yourself...

Note to the management: we're still here, room 202... feel free to compensate for this disappointment...

  • Stayed February 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank GwenTheNetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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72 reviews from our community

Traveler rating
    8
    38
    13
    2
    11
See reviews for
10
36
3
2
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
muc
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed January 30, 2009

We went there, and everything was nice.. the guy at the office seemed very friendly and told us about how to get around in london and asked if we have further questions, we also got an emergency cellphone number (for what reasons we weren't told at that time), so we went there, nice room.. but then.. when we came home at about 0.20 in the night, we couldn't get into the house (with 6 apartments), because the door was locked from the inside. we tried to call the office (we left the note with the emergency number in the room) but not answer, police couldn't help us out either, so we had to ask a cab driver to take us to the nearest and cheapest budget hotel (holiday inn express) and paid some more 80 pound to get some hours of sleep somewhere. the management later told us they can't give us our money back because we had their "emergency cell phone number" and didnt call it.. so.. noone told us about that "little problem" with the door in advance, we didnt get in and couldn't change our clothes, couldnt sleep... but ok.. who is responsible for all this ?? - the visitors, because we didnt call the emergency number.. so we didnt get our money back, but what we got was a laugh from the office man who found the whole thing funny and told us we werent the only ones who couldnt get in at night.. he also coudlnt give us a last name of the management people behind all this. sorry, but that is just inacceptable. no chance we will ever get there again.

  • Liked — room items were all IKEA brand, bathrom was good
  • Disliked — not able to get in the room at night, when other visitors lock the house door from inside
  • Stayed January 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank bluemind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 198 Suites

Property: 198 Suites
Address: 198 West End Lane, London NW6 1SG, England
Location: United Kingdom > England > London
Hotel Style:
Ranked #207 of 828 Specialty Lodging in London
Price Range (Based on Average Rates): $
Hotel Class:2 star — 198 Suites 2*
Number of rooms: 10
Reservation Options:
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Also Known As:
198 Hotel London
198 Suites London, England

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