This hotel would have been good value for money had it not been for the brusque, inflexible attitude of the staff. Breakfast was advertised from 8 to 9, which was quite early for a Sunday morning. However we came down before nine and ordered our cooked breakfast at 8.50. At first we were told we were too late, but when we pointed out it was not yet nine and that we had already paid for breakfast, it was provided, although begrudgingly! Our friends came down 5 minutes later and were refused breakfast, despite the fact that it was still before nine, and that they had already paid for breakfast the previous night. There was no manager to speak to and they were not offered a refund. In fact we were all made to feel rather unwelcome. I felt embarrassed at the poor customer service.
The room was adequate and clean, if a little spartan. Better quality mattresses would have made a lot of difference, as the springs were uncomfortable and stuck into my back.
- Also Known As:
- Sir Alfred Hitchcock Hotel London, England