Went to the restaurant in Victoria's Wilton Street where we've been many times before. We were surprised to have the drinks plonked on the edge of the table by a waitress who was obviously not at all trained in customer service. Then, worse still, our order came without the side orders. The waitress just said 'Sorry, I forgot' and walked away. We called her back to enquire how long they would be and when she said '10 minutes' we decided we would not proceed with the meal. What is the point of waiting 10 minutes while the main course gets cold. The manageress came over and instead of offering a solution, implied that we were making a fuss about nothing, saying it was 'just a small mistake'. Having been customers of this restaurant chain for some years, we will certainly think twice before risking having another evening spoilt.
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